1. anthonylpz's Avatar
    Hey guys, my Lumia 920 was in my pocket today and when I took it out it prompted me to create a password. I tried to back out but it wouldn't let me, so I created a password in hopes to be able to remove it later. When I wen't to my lock screen settings, the password switch was set to on and it does not let me switch it off (it's grey).

    Has anyone else experienced this and know how to remove/disable the password option in this case?

    Thanks for your help in advance!
    02-04-2013 03:58 PM
  2. rockstarzzz's Avatar
    It shouldn't be grey. You need to enter old password to turn it off. How did it get a password just sitting in your pocket? :s

    Something sounds fishy.
    02-04-2013 04:24 PM
  3. anthonylpz's Avatar
    I put in the password... I know the password... that's not the problem.

    The problem is that I can't switch the password setting from on to off, it's grey. That's my problem.

    I've tried restarting the phone but that doesn't help :(
    02-04-2013 04:29 PM
  4. rockstarzzz's Avatar
    Maybe a hard reset? It's never greyed out for me.
    02-04-2013 04:29 PM
  5. anthonylpz's Avatar
    yeah, that's what I'm trying to avoid.
    02-04-2013 04:30 PM
  6. foxbat121's Avatar
    Do you connect to some kind of corporate exchange email system? In most cases, those Exchange servers will enforece a password/PIN policy that you can't disable.
    02-04-2013 07:43 PM
  7. cozdad's Avatar
    Same thing just happened to me! Password on/off switch is now greyed out and I have to enter this pass code every 5 minutes. It's doing my head in. Did you find out how to fix this?
    02-06-2013 04:46 AM
  8. hudsonvalley's Avatar
    as mentioned above - it must have been set remotely through a corporate exchange server.
    just for the heck of it - check your microsoft account settings via web.
    02-06-2013 12:02 PM
  9. Tkellar's Avatar
    How do you look at the web account on line. I have not been able to connect to my office email because of security issues and now I can't remove my password :(
    03-09-2013 05:10 PM
  10. negatti's Avatar
    I have the same problem!!! And I have no idea what's going on and how to change it. It's really annoying... If someone figure out how to turn off required password, please let me know... I'd be grateful!
    04-22-2013 10:13 AM
  11. negatti's Avatar
    I have the same problem and no idea how to fix that. Typing password every time I want use the phone is so annoying :( If someone figure out how to fix that, please let me know...
    04-22-2013 10:16 AM
  12. kebu96's Avatar
    You just have to remove your outlook account from your phone, then you can remove the password.
    05-27-2013 04:04 PM
  13. Emmanuel Midzi's Avatar
    This is how I managed to get the password off and rig the irritation of entering password every minute:


    Hope this will work for everyone with the password problem.

    09-23-2013 02:45 PM
  14. Mominul Kabir's Avatar
    Turn on your Windows mobile. Press on Setting then press on Lock Screen, there will show a Password, front of the password line has a small liver, if you pull the liver front, password will be enable in your system and if you pull it back password will be disable. Thanks
    02-10-2014 02:37 AM
  15. kiensign's Avatar
    It is because of the linked outlook account in your phone. It ensures security.

    If you want to remove the password lock, you should remove the outlook account linked.

    Go to:
    1. Settings
    2. slide right to applications
    3. select people
    4. scroll down to accounts
    5. long press the outlook account and then select delete
    6. go back to settings > systems > lock screen and then turn off the password

    best regards,
    12-16-2014 04:14 AM
  16. Jonny_27's Avatar
    Same issue - grayed out - couldn't switch password off.
    Deleted Work Server Email account and BINGO!!!
    All is good.
    09-09-2015 09:02 AM
  17. baddersley's Avatar
    greyed out password option - cannot select off
    it is because a workplace account / exchange account has been added and the workplace policy dictates a password is required
    simple steps to remove password requirement from timeout: [honest]

    settings => email + accounts
    now remove any exchange accounts that are not required any longer...

    settings => workplace
    now remove any workplace accounts - use delete icon [trash bin]
    it will then display 'password no longer required'

    settings => lock screen
    you can now swipe left to change password option to 'off'
    it will request 1 x last time to enter the password

    you now no longer have a password after timeout...
    hope this helps.
    09-28-2015 04:29 PM

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