1. jaredfrappe's Avatar
    So, I recently got my Lumia 920 three days ago, and every night since then, it shuts off and I have to turn it back on with a soft reset.
    This mainly seems to happen overnight when I leave it charging. I know a lot of others have had this issue, but to me honestly, it doesn't seem like that of a big deal.

    My main question is that, if I keep my phone without exchanging it for a new one, will this problem lead to greater issues? I already have everything set up and the AT&T store is an hour away.
    02-10-2013 08:40 AM
  2. Etyrnus's Avatar
    Most likely cause is a WP 7 legacy app. Go through what you've recently downloaded and try uninstalling some. Usually games are the culprits.

    Edit: and the accuweater Nokia app for some reason.
    02-10-2013 08:44 AM
  3. jiayit's Avatar
    Nope. I switched from the 820 to the 8X. Exact same apps on them. Used to have the frequent 'shut downs' twice a day on my 820, after switching to the 8X, not a single reboot. I think it's OS wise and Nokia needs to fix it.

    One of the reasons I made the switch was because it would go into a dead state ever too often, and why should I check my phone every 10 minutes to see if it died?
    02-10-2013 08:50 AM
  4. Etyrnus's Avatar
    See my edit for another culprit. But I've had it occasionally, and it has always been related to an app.
    02-10-2013 08:52 AM
  5. Microsoftjunkie's Avatar
    Nope. I switched from the 820 to the 8X. Exact same apps on them. Used to have the frequent 'shut downs' twice a day on my 820, after switching to the 8X, not a single reboot. I think it's OS wise and Nokia needs to fix it.

    One of the reasons I made the switch was because it would go into a dead state ever too often, and why should I check my phone every 10 minutes to see if it died?
    Do you know if your 820 had portico? I know the 8x have it if its not acting up?
    02-10-2013 08:53 AM
  6. Jaripi's Avatar
    Nope. I switched from the 820 to the 8X. Exact same apps on them. Used to have the frequent 'shut downs' twice a day on my 820, after switching to the 8X, not a single reboot. I think it's OS wise and Nokia needs to fix it.

    One of the reasons I made the switch was because it would go into a dead state ever too often, and why should I check my phone every 10 minutes to see if it died?
    I think that you have good one ... but there is a plenty of similar claims applied for HTC 8X

    HTC 8X reboots: http://forums.windowscentral.com/htc...2-reboots.html

    HTC 8X died on its own: http://forums.windowscentral.com/htc...d-its-own.html
    02-10-2013 09:02 AM
  7. jaredfrappe's Avatar
    I thought that it may be an app causing it, I will run through and delete some of the apps I downloaded on the first day I got it.
    I'll keep you updated!
    02-10-2013 09:06 AM
  8. jiayit's Avatar
    Yeah, lucky me then! Had enough problems with my 820, if the reboot problem had surfaced on my 8X, I'd probably have gone back to iOS.
    02-10-2013 10:32 AM
  9. Etyrnus's Avatar
    Yeah, lucky me then! Had enough problems with my 820, if the reboot problem had surfaced on my 8X, I'd probably have gone back to iOS.
    Never meant you didn't have problems, but my solution was primarily intended for 920 users.
    02-10-2013 10:37 AM
  10. Nasser Alsalhabi's Avatar
    Try turning off SIM card pin login, and if it is turned off and you still have the same problem. Then try switching the SIM card with a new one.
    02-24-2013 04:08 AM
  11. astroboy100's Avatar
    Interesting thing happened today for me - I had to change my wifi password and forgot to update it on my phone. It "locked up" several times in the past couple hours until I updated my wifi connection on my phone as well...so maybe it has something to do with wifi connectivity as well - eg. if it temporarily loses wifi and attempts to connect again, and then "locks up" as a result of this.
    02-25-2013 12:20 PM
  12. simonbUK's Avatar
    My pre portico 920 never shut down, but my portico 920 shuts down daily
    03-15-2013 04:39 PM
  13. Jaripi's Avatar
    My pre portico 920 never shut down, but my portico 920 shuts down daily
    Does it do it if you keep Wi-Fi off ?
    03-15-2013 05:34 PM
  14. jomargon's Avatar
    In my case, freezing stopped when I stopped all background services including battery sense and amazing weather hd.
    03-16-2013 08:30 PM
  15. vpkb's Avatar
    920 here and have been seeing this shutdown you described. I only gave 3 apps or so running in the background and I haven't downloaded any new apps. Although, I am certain this only started after the last phone system files (display and one other) update.
    03-16-2013 09:18 PM
  16. vpkb's Avatar
    *have
    03-16-2013 09:18 PM
  17. Nasser Alsalhabi's Avatar
    Apply GDR2 update. It will resolve the problem. You can download Nokia Suite and apply it or take it to Nokia Care to apply it for you.

    This update fixes the problem and add more features.
    04-05-2013 01:23 AM
  18. bmnaidum's Avatar
    Shutdown problem fixed --All ATT customers are getting this new firmware update 1314 starting today.
    Lumia 920
    04-11-2013 02:14 PM

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