1. chengsoot's Avatar
    This problem is so annoying me, my phone become a BRICK, everytime must soft reset ( press your power button and volume down button together for 10 second) it.
    This problem like happend once a week, does anyone also have this kind of problem?
    How can I fix it? I just buy this Nokia Lumia 920 for two month only, I love this phone very much but this problem was make me very in trouble, my family and friend can't call me because my phone DEATH/BRICK by no any warning or notice.

    Somebody can teach me fix this problem? Or else i should take to the factory or Nokia Centre to fix it?
    I hope my thread about this problem can get a good solution and help other people that also have this kind of problem too.
    03-02-2013 07:46 AM
  2. Jazmac's Avatar
    It shouldn't be happening so if you can reproduce the problem and document it, just send it back to Nokia.
    03-02-2013 08:59 AM
  3. Coolknight1968's Avatar
    I have the same problem on my 920, sometimes twice a day. In Germany and Switzerland we are many with this problem. According to users on the PocketPC forum, Nokia is aware of the problem which is software related and is working on a fix. But no details on when that fix will be released.
    03-02-2013 09:35 AM
  4. Huime's Avatar
    I guess it must be related to an app that you guys used a lot in the region. For example flixster is known for freezing 920 if you ply trailer using public WiFi.
    03-02-2013 01:27 PM
  5. Coolknight1968's Avatar
    I guess it must be related to an app that you guys used a lot in the region. For example flixster is known for freezing 920 if you ply trailer using public WiFi.
    Very well possible. I uninstalled Battery Level for WP8, bunch of other aps to see if it will help. But it also seems related to Bluetooth with many reporting that crashes always occur after using Bluetooth.
    03-02-2013 04:52 PM
  6. miodrage's Avatar
    I had this problem after deinstalling Battery Level, and installing Battery app. Then I deinstalled it, and installed Battery Info. Also, it is possible that the Keep WiFi ON is doing things like this. I switched that OFF too. But this is still under investigation by me. Will keep u guys posted when I have enuff evidence.
    03-02-2013 06:32 PM
  7. lipper2000's Avatar
    That sucks...never had this problem at all....only app that caused problems was an update WhatsApp did but they corrected that in a day...my 920 usually doesn't get turned off ever...
    03-02-2013 07:21 PM
  8. chengsoot's Avatar
    Many of you say that is apps problem that cause Lumia 920 freeze, but you know that a smartphone without apps is a rubbish?
    I hope Nokia can fix this kind of problem, cause this is a quite unforgiveable mistake and bug for a smartphone.
    03-03-2013 05:16 AM
  9. Huime's Avatar
    Or maybe you should ask app developer to revise their coding discipline?

    anyways, try to back up and flash a fresh copy of wp8 to rule out the possibility that you might just having a corrupted OS installed.
    03-03-2013 05:46 AM
  10. Jaripi's Avatar
    I still believe that it is OS related ... and I am sure that Microsoft and Nokia work to catch and patch it ...

    Well, it is related to Wi-Fi (WLAN) as disabling it and using only cellular data for internet connection, seems to work as a fix very often ...
    03-03-2013 06:05 AM
  11. Muneeb Mohammed's Avatar
    It is OS related. Few guys, including me, have observed this problem with factory installed firmware. What it means is we have installed just the firware and did not install or download any other app. We still got this problem atleast twice a day.
    03-03-2013 06:13 AM
  12. Coolknight1968's Avatar
    Since I removed battery level for WP8 and reinstalled the Facebook app and set it to no notifications, I have had no more freezes. I suspect a bug in the tile notification system. I also removed all aps that would access contacts and my calendar (that was two apps that slipped through, as I normally don't install such apps.).
    03-06-2013 01:34 AM
  13. chengsoot's Avatar
    But guys, if a smartphone can't install apps or can only few type of apps, is that still call a smartphone?
    Do you guys know when Microsoft or Nokia will have a new update to solve this OS problem?
    03-06-2013 06:51 AM
  14. abhishek8605's Avatar
    It is NOT OS related. I actually think it's a manufacturing defect, as we all know the battery can become loose inside, and it could even be with the ones that turn off that there might be a problem with the battery connection. To me, it sounds like the battery is getting pulled.

    Anyway, I had this problem with my first device, had it occur 3 times/week, and went and got it exchanged and have not had any problem like it again.
    03-06-2013 07:01 AM
  15. BeaverJuicer's Avatar
    I had this problem, and had to send it to the Nokia Repair Center twice to get it fixed. I noticed it would freeze every time I left a WiFi zone and got into the car. This led me to believe that it was related to either wifi or GPS. The notes on the second repair note "fixed electrical connection" but no further detail. It hasn't happened since.
    03-06-2013 09:17 AM
  16. ferazzz1985's Avatar
    I have this problem about once every two weeks. Soft Reset fixed the issue, not happy about it but its not the end of the world since I love this phone and WP8 os. Hopefully a firmware update fixed the issue though, Nokia is aware of this.
    03-06-2013 09:25 AM
  17. chengsoot's Avatar
    It is NOT OS related. I actually think it's a manufacturing defect, as we all know the battery can become loose inside, and it could even be with the ones that turn off that there might be a problem with the battery connection. To me, it sounds like the battery is getting pulled.

    Anyway, I had this problem with my first device, had it occur 3 times/week, and went and got it exchanged and have not had any problem like it again.

    So, when u got exchanged the Lumia 920 since you take your phone?
    I have my phone when last year December 20, and now I don't know still can exchange back a whole new phone or not , because I take my phone about almost 3 month already and I have no time to take my phone to repair or exchange it
    03-08-2013 07:12 AM

Similar Threads

  1. Replies: 5
    Last Post: 02-27-2014, 09:33 AM
  2. My phone was dead - would not wake up
    By midtownpenguin in forum Nokia Lumia 920
    Replies: 4
    Last Post: 12-14-2012, 09:06 AM
  3. While my phone was playing music, it reset?
    By CamiKitti in forum Windows Phone 7
    Replies: 2
    Last Post: 03-12-2012, 08:22 AM
  4. My phone was finally shipped!
    By jalb in forum HTC Surround
    Replies: 1
    Last Post: 03-14-2011, 01:54 AM
LINK TO POST COPIED TO CLIPBOARD