1. shaunydub's Avatar
    Is anyone having problems with Words With Friends?
    It sometimes causes my 920 to freeze and I have to soft reset to recover....

    It's the only thing that causes a problem on my phone, sometimes it happens once and then I can carry on but yesterday it happened 3 times in a row when i tried to open the game.

    It's annoying that I have to set the time and date every time I do a soft reset..what happened to auto date and time??!
    03-13-2013 08:37 AM
  2. Al_2's Avatar
    This occasionally happens to me too...maybe 1 in 10 times I use it. My auto date and time also doesn't work, which is annoying when you have to soft reset the phone. :(
    03-13-2013 09:00 AM
  3. ttsoldier's Avatar
    Is anyone having problems with Words With Friends?
    It sometimes causes my 920 to freeze and I have to soft reset to recover....

    It's the only thing that causes a problem on my phone, sometimes it happens once and then I can carry on but yesterday it happened 3 times in a row when i tried to open the game.

    It's annoying that I have to set the time and date every time I do a soft reset..what happened to auto date and time??!
    Have you tried uninstalling the app, rebooting the phone, reinstalling it?
    03-13-2013 09:03 AM
  4. rangerdogy's Avatar
    Yes, WWF causes me many crashes. That is the only program that has caused a crash. I've removed, re-installed, etc., and it still happens about once every 20 times I run it.
    03-13-2013 10:25 AM
  5. wbrodrigues's Avatar
    Have you tried uninstalling the app, rebooting the phone, reinstalling it?

    I did that and still nothing. Other 920 users have no problems with it.

    Can't make sense out of it.
    03-21-2013 09:31 AM
  6. GG916's Avatar
    I haven't been able to get it to open for days now. I just flashes me back to the start screen. Uninstalled it, reinstalled it, hard reset when it crashed my phone, still nothing.
    03-25-2013 02:15 PM
  7. etlahrs's Avatar
    I have the same issue on my HTC 8X, so it isn't just the 920 with the problems, it is Words With Friends.
    03-28-2013 08:36 AM
  8. phirefly's Avatar
    WwF is the only app that has ever crashed my replacement 920 (the first one crashed daily). But it has only crashed it once.... I really do think the first batch of 920s had an issue that no amount of software updates will fix :/
    03-28-2013 08:39 AM
  9. greycounciller's Avatar
    WwF is the only app that has ever crashed my replacement 920 (the first one crashed daily). But it has only crashed it once.... I really do think the first batch of 920s had an issue that no amount of software updates will fix :/
    I find WWF doesn't work when I sign in via email.
    Works fine if I sign in via Facebook. It does close though when I try the in game chat feature.
    03-28-2013 10:24 AM
  10. icastel's Avatar
    This WWF app is definitely a pain. I even got the paid version. It used to crash my Nokia 920 once in a while, but lately it's been crashing at least a few times a day. Basically it just freezes the phone while updating and the screen remains turned on. Nothing works other than a soft reset after this happens. Extremely frustrating.
    04-30-2013 04:14 PM
  11. metalchick719's Avatar
    This is nothing new. Words with Friends is the one app that has continuously caused my Lumia 810 to crash. I'm thinking of not installing it on my 920 when it arrives because there's no way of doing a battery pull on it. I had an issue last week where WWF crashed on my 810 and then it wouldn't boot up; was stuck on the Nokia screen far longer than for my liking. I ended up pulling the battery, which is a real pain in the @ss.
    04-30-2013 04:46 PM
  12. gsm824's Avatar
    I also have this problem. Crashed 4 times so far. I even want back to the store to give it a 2 star rating and reported it to Microsoft for 'poor performance'. There wasn't a reporting option for "CRASHES MY PHONE". I was hoping they'd contact me for details via email but nothing so far.

    FWIW, sometimes WwF just crashes itself, but it usually takes down the whole phone. Have to reset with power & vol down buttons. Even when it does work, it's painfully slow when it tried to update a game.

    --Gsm
    05-15-2013 07:53 PM
  13. btbam91's Avatar
    This is nothing new. Words with Friends is the one app that has continuously caused my Lumia 810 to crash. I'm thinking of not installing it on my 920 when it arrives because there's no way of doing a battery pull on it. I had an issue last week where WWF crashed on my 810 and then it wouldn't boot up; was stuck on the Nokia screen far longer than for my liking. I ended up pulling the battery, which is a real pain in the @ss.
    For the Lumia 920, you hold the power and lower volume key together at the same time. Achieves the same as a battery pull.
    05-15-2013 07:58 PM
  14. greycounciller's Avatar
    This game now doesn't even open, just gives the splash screen start then closes again or never updates. I've heard friends with other OS's say the same thing happens with their phones. It's a bit of a pain as I have to carry my iPod around with me just to play it.
    05-18-2013 01:48 AM
  15. metalchick719's Avatar
    For the Lumia 920, you hold the power and lower volume key together at the same time. Achieves the same as a battery pull.
    I know, I've done both on my 810. The scenario I mentioned above wouldn't work with the 920, though. My phone crashed badly that time and was taking forever to boot up. I think it was just stuck on the Nokia screen. I really wouldn't want that to happen on my 920 for the simple fact that I CAN'T do a battery pull on it.
    05-18-2013 09:05 AM
  16. Kieta's Avatar
    So over the weekend WWF locked up my 920 and force me to do a soft reset. Then I couldn't log back in and it finally locked the phone again. So I figured I would uninstall it and grab it again. But to my surprise the free version is now gone from the Windows Store and only the 2.99 paid version is available. It is also NOT included in my list of previous purchases. Did this happen to anyone else? Is your free version still working?
    05-20-2013 07:46 AM
  17. greycounciller's Avatar
    Same thing happened to me. Try this link Words With Friends | Windows Phone Apps+Games Store (United States)
    Don't know why they just don't fix it.
    05-20-2013 08:06 AM
  18. Kieta's Avatar
    Same thing happened to me. Try this link Words With Friends | Windows Phone Apps+Games Store (United States)
    Don't know why they just don't fix it.
    Thanks! Downloaded, logged in and running NORMAL so far.
    05-20-2013 08:40 AM
  19. metalchick719's Avatar
    So over the weekend WWF locked up my 920 and force me to do a soft reset. Then I couldn't log back in and it finally locked the phone again. So I figured I would uninstall it and grab it again. But to my surprise the free version is now gone from the Windows Store and only the 2.99 paid version is available. It is also NOT included in my list of previous purchases. Did this happen to anyone else? Is your free version still working?
    I saw the free version of WWF appear on my purchased list when I was grabbing apps I got for my 810 to install on my new 920. That was on May 8th. Since then, though, I seem to be experiencing the same thing as you, or partially, because I'd previously installed Words by Post on my 810, uninstalled it and then, when I went to grab that for my 920 last night, it didn't appear in my list. Very odd. I thought it might be because I switched phones. I can't answer your second question, though, because I haven't dared try WWF on my 920.
    05-20-2013 11:41 AM
  20. Kieta's Avatar
    I saw the free version of WWF appear on my purchased list when I was grabbing apps I got for my 810 to install on my new 920. That was on May 8th. Since then, though, I seem to be experiencing the same thing as you, or partially, because I'd previously installed Words by Post on my 810, uninstalled it and then, when I went to grab that for my 920 last night, it didn't appear in my list. Very odd. I thought it might be because I switched phones. I can't answer your second question, though, because I haven't dared try WWF on my 920.
    I wonder if they are trying to get people to just buy the paid version which is just without ads I assume. The link that Gray provided took me right to the MS store. So I'm guessing they have it hidden from search for whatever reason. I still play quite a bit so I'm glad to have it back.
    05-20-2013 12:00 PM
  21. etlahrs's Avatar
    I have had the paid version from the beginning (HTC 8X) and it has been slow and occassionally would freeze the phone. That stopped for awhile and while still slow, it was stable. Starting yesterday (May 20th) it started just closing for no reason. I would go to open it, get the updating pop up, and then just close. Sometimes I would be able to select a game, and then it closes again. I have to try it 3, 4, 5, times, sometimes more to play on one game.

    Anyone else see this just start happening? It was working fine on my wife's iPhone, so I am not sure it has to do with their servers.

    Thanks.
    05-21-2013 07:20 AM
  22. Kieta's Avatar
    I have had the paid version from the beginning (HTC 8X) and it has been slow and occassionally would freeze the phone. That stopped for awhile and while still slow, it was stable. Starting yesterday (May 20th) it started just closing for no reason. I would go to open it, get the updating pop up, and then just close. Sometimes I would be able to select a game, and then it closes again. I have to try it 3, 4, 5, times, sometimes more to play on one game.

    Anyone else see this just start happening? It was working fine on my wife's iPhone, so I am not sure it has to do with their servers.

    Thanks.
    I'm getting the same thing this morning in the free version. Open, starts updating and then just closes. Sigh...
    05-21-2013 07:30 AM
  23. odin09's Avatar
    They had been updating regularly but nothing in quite a while. Hopefully zynga didn't just give up on windows phone. This is the reason my wife went with an iPhone over the 8X. These games are important to people.
    05-21-2013 07:40 AM
  24. chezm's Avatar
    ive been using words with friends since i got the phone and its never caused my phone to crash once...works great, just slow to load.
    05-21-2013 09:07 AM

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