1. theefman's Avatar
    Decided to listen to some music via Bluetooth today so fired up my SE MW600's and BT on my 920 and went start a playlist and my 920 froze. Left it for a while and it then went to a black screen and now it wont turn on. Any troubleshooting suggestions or is there no hope for recovery? Thanks.
    03-13-2013 10:07 AM
  2. NokFromApp's Avatar
    Volume Down + Power button for 10 seconds. It should come on
    phirefly and theefman like this.
    03-13-2013 10:10 AM
  3. theefman's Avatar
    Volume Down + Power button for 10 seconds. It should come on
    You're right, I did try it but didnt wait long enough. Guess that was a noob error! Thanks.
    03-13-2013 10:11 AM
  4. jhoff80's Avatar
    Yeah, this has happened like three times to me in the past two weeks, clearly Nokia or Microsoft has to fix something. (And the first time, I thought my device was dead as well.)
    03-13-2013 10:13 AM
  5. theefman's Avatar
    Its strange because I ejected the SIM tray which I thought would trigger a soft reset but no go. Guess I can better understand when people say this phone is buggy, definitely not a patch on my old DVP and 900.
    03-13-2013 10:15 AM
  6. justop26's Avatar
    This happened to me today. I spent the whole day without a phone (involuntary smartphone rehab) and was so anxious all the time, thinking my 3-week old $700 phone had died. Ten seconds searching for the Service Manual and some other seconds soft resetting the phone did the trick. I'm so glad it wasn't dead after all.

    God bless Volume down + Power button!

    PS: I noticed it wasn't all lost because I connected it to my computer and the WP Tool started backing up everything...
    03-15-2013 10:34 PM
  7. Alex Magik's Avatar
    you guys are lucky.
    mine soft or hard reset, connect or not, just all black and dead... doesn't matter how long i wait.

    Aanyway called nokia, tomorrow they will come to my office to pick it up and if they can't revive it on the spot, will give me immediately a new one.
    Love this VIP service of them here :)
    03-16-2013 06:10 AM
  8. andrewkeith5's Avatar
    you guys are lucky.
    mine soft or hard reset, connect or not, just all black and dead... doesn't matter how long i wait.

    Aanyway called nokia, tomorrow they will come to my office to pick it up and if they can't revive it on the spot, will give me immediately a new one.
    Love this VIP service of them here :)
    How did you manage to get them to agree to replace it!? They've had mine back twice and keep screwing it up...
    03-16-2013 08:16 AM
  9. AlexRodriguezNY's Avatar
    How did you manage to get them to agree to replace it!? They've had mine back twice and keep screwing it up...
    Same to me.Even that my Phone still turning off by itself sometimes.Nokia Care Repair Center said they couldn't find anything and that the device is OK
    03-16-2013 08:39 AM
  10. Alex Magik's Avatar
    well, here in china just need to call them, they told me to try soft reset, i told them hard reset also not working. they asked what happened and i told them i received a notification to install a windows update (not purely true), and after click ok went dead. they said monday will send a person to check and if not working still, he will have a replacement.
    03-16-2013 09:13 AM

Similar Threads

  1. Looks like MicrosoftStore.com is trying to sell 128 Surface Pros again...
    By TheGeekNextDoor in forum Microsoft Surface for Windows 8 Pro
    Replies: 10
    Last Post: 02-16-2013, 11:47 AM
  2. Replies: 2
    Last Post: 01-16-2013, 09:36 PM
  3. My 920 is freezing when hanging up a call
    By Patrick Flynn in forum Nokia Lumia 920
    Replies: 10
    Last Post: 01-05-2013, 11:58 AM
  4. Replies: 4
    Last Post: 11-11-2012, 03:20 PM
  5. Replies: 8
    Last Post: 06-02-2011, 09:30 PM
LINK TO POST COPIED TO CLIPBOARD