07-05-2013 08:29 PM
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  1. Rndomuser's Avatar
    It seems to only happen when you are on a low LTE signal and it wants to flip to 4G.
    No - we have pretty strong LTE signal at home (4 "bars" in all rooms) but it still randomly switches to 4G, rapidly, without "decreasing" the number of signal "bars" first...
    04-01-2013 06:29 PM
  2. Jeff Cofield's Avatar
    Exact same situation with me. Once I started having trouble, I would check the signal strength first to see if it had one...always 2-3 bars. Then, when I would try to send the message or run an app that uses the network, it would die.


    I am sure that is true, but I think for most the connection issue is difficult to realize you are having an issue. For example, my phone shows at times I have LTE connection, but if I try to do something, I can't. Then thirty seconds later I can. If I didn't try to use my phone right then, I would not have known.
    04-01-2013 07:22 PM
  3. Kenny Chan's Avatar
    Having the same issue here. I'm pretty disappointed at this point as I've had to deal with the battery drain issue and now this (currently on my 2nd 920).
    Andyshine77 likes this.
    04-01-2013 07:49 PM
  4. Andyshine77's Avatar
    Having the same issue here. I'm pretty disappointed at this point as I've had to deal with the battery drain issue and now this (currently on my 2nd 920).
    I'm in the same boat as you. Both of my 920's have been disappointing, and again my 900 was flawless. Unfortunately I'm stuck with this pos for another year.
    04-01-2013 09:52 PM
  5. jason8957's Avatar
    Just did update. Went well. New tools are cool.
    04-01-2013 10:05 PM
  6. hyperthermia's Avatar
    im having the same issue with losing my signal. Im not even on att and i dont have the 1308 update. I bought mine from dubai and ive been using it here in the philippines since dec 2012. Anyone here outside US experiencing signal issues without 1308 update?
    04-02-2013 01:58 AM
  7. James8561's Avatar
    went to a mall today. signal was somewhat below average to weak, 3-1 bars. phone switched to 4G instead of LTE for some reason ands stayed that way the entire time until I restart and then it switches back to LTE. is this related to 1308?
    04-02-2013 02:30 AM
  8. Xue Wei LAI's Avatar
    would like to ask, for every update, will it reset everything in phone ? all contacts information, photos, docs, apps, all gone ?
    04-02-2013 04:02 AM
  9. ZombieBacchus's Avatar
    Went ahead and flashed back to the 1242 firmware using the info in the sticky of the 920 forum and now my LTE works fine again. I am at work where with the 1308 firmware I would lose all connectivity and now with the 1242 firmware I am and getting 5-6 Mbps download speeds (the area is known for weak signals) and everything is working properly. For me it was definitely the firmware that caused the issue.

    Flashing using the tools in that post resets your entire phone so make sure you back up everything before you do it.
    Last edited by ZombieBacchus; 04-02-2013 at 08:52 AM.
    04-02-2013 08:28 AM
  10. Talderon's Avatar
    As much as I hate too have to redo my phone, I am going to try and NaviFirm update my phone and see if the LTE is any better.

    I have also noticed that when going from WiFi to Cellular, there is a HUGE pause/gap where data is unusable.

    I also noticed there is a 1308.2, but not for US ATT. Looks like only AR and LTA.

    edit: Did not seem to help with me, still poor LTE. :(
    Last edited by Talderon; 04-02-2013 at 10:17 AM.
    04-02-2013 09:16 AM
  11. Tigersoul's Avatar
    Well, I'm on my lunch break so I don't have time to read all 18 pages, but my data connectivity has gone to **** since the update. I'm in New York and am experiencing this both in Long Island and New York city -- both LTE-heavy regions. I caught it one time going to edge network. Seems accessing different apps will randomly send the phone to "loading land" with no end in sight until I close and try again. Happens in IE, two versions of Facebook, etc.
    04-02-2013 10:16 AM
  12. ZombieBacchus's Avatar
    As much as I hate too have to redo my phone, I am going to try and NaviFirm update my phone and see if the LTE is any better.

    I have also noticed that when going from WiFi to Cellular, there is a HUGE pause/gap where data is unusable.

    I also noticed there is a 1308.2, but not for US ATT. Looks like only AR and LTA.

    edit: Did not seem to help with me, still poor LTE. :(
    Did u use 1308 again or did u go back to 1242? I went back and it fixed the LTE for me.
    04-02-2013 10:26 AM
  13. Talderon's Avatar
    Did u use 1308 again or did u go back to 1242? I went back and it fixed the LTE for me.
    Stayed on 1308.
    04-02-2013 10:44 AM
  14. ZombieBacchus's Avatar
    I was tweeting with Nokia Care US this morning how flashing back to the previous firmware (which I think is 1249, I mistakenly wrote 1242 in my earlier posts) fixed the LTE issues and they wanted screenshots from a location where on 1308 there was no connectivity and then on 1249 where there was connectivity. I didnt take any but if you are going to flash or are currently experiencing the issue perhaps tweeting them a screenshot would be useful to them. Not sure what they can tell from a screenshot though.
    04-02-2013 11:11 AM
  15. Squatting Hen's Avatar
    I think I am just going to try to tough it out a little longer until a fix is released. The 1308 update did fix my auto brightness issues and gave me the clear temporary files option which is great on occasion. I really don’t feel like reverting back and doing the install (maybe it is easier than it looks) and setting up my phone for the fourth time.

    I just can’t believe there has not been an official word from Nokia or at least a mention here on the News page. I do believe this update effects everyone, it is just you have to be in a particular environment and notice it when it is happening.

    Attached a beautiful screenshot. This was showing I had LTE Connection and I could not access the Internet, or any app that requires data. I don't have Twitter though...
    wp_ss_20130330_0001.jpg
    04-02-2013 11:31 AM
  16. sparkedfire's Avatar
    NokiaCareUS Twitter is now requesting detailed info from those who tweeted about the issue. Maybe we will find something out soon.
    04-02-2013 12:01 PM
  17. Norm Dill's Avatar
    I have the same issue with limited to no connectivity on cellular data. It happened on 2 - 920s that had the 1308 update. I had to take my first 920 into ATT for replacement due to my camera flash not working. The replacement unit had already been updated to 1308 by ATT and I was hoping the issue was tied to the old 920. Sadly, the issue exists on my new 920.

    wp_ss_20130402_0001.jpg
    04-02-2013 12:02 PM
  18. sparkedfire's Avatar
    went to a mall today. signal was somewhat below average to weak, 3-1 bars. phone switched to 4G instead of LTE for some reason ands stayed that way the entire time until I restart and then it switches back to LTE. is this related to 1308?
    The 1308 update seems to delay the phone reconnecting to LTE. See my notes below:

    Observed:
    1. Web pages, apps or anything using data fails to connect even though the phone indicates it is connected to LTE. (See image 1 & 2) This occurs at random and can occur for 5-10 minutes at a time.
    2. Phone randomly looses LTE connection and take about 30 seconds before reconnecting. (See image 3 then 4)
    3. Signal has a long delay before connecting to the LTE network when leaving a HSPA+ coverage area. You can drive into the LTE area and the phone refuses to connect to LTE for up to 10 minutes. The phone often looses signal before switching to LTE.
    4. Phone looses signal completely for about 30 seconds when leaving the LTE coverage area and into the HSPA+ coverage area. (Image 3)
    5. While connected to WiFi, the data connection works fine.

    1.png img 1 2.png img 2 3.jpg img 3 4.jpg img 4
    04-02-2013 12:05 PM
  19. Norm Dill's Avatar
    After leaving my 920 sitting for a few minutes the connection settled on 4g and I have a data connection again. I can surf and perform other data required tasks. It seems to be an issue when trying to connect to LTE or when connected to LTE.

    4g.jpg

    (Update) Having not moved my phone, it went from 4g back to LTE and no connection again.
    Last edited by Norm Dill; 04-02-2013 at 12:53 PM. Reason: Update
    04-02-2013 12:33 PM
  20. Mike48236's Avatar
    Sent Nokia Care on Twitter a screenshot and described the issue. They requested I email my IMEI and a more detailed description of the issue.
    04-02-2013 12:51 PM
  21. Squatting Hen's Avatar
    So if I don't have twitter, what is the best method for me to take to let Nokia know about the issue? I really don't want to spend an hour on the phone trying to explain it to someone...
    04-02-2013 01:25 PM
  22. dalydose's Avatar
    So if I don't have twitter, what is the best method for me to take to let Nokia know about the issue? I really don't want to spend an hour on the phone trying to explain it to someone...
    you don't want to call?
    You ddon'twant to take 2 minutes to set up a Twitter acct?
    How badly do you want to report it? I guess you could go to Nokia.com and use the chat feature, but you're still going to have to explain it to someone.
    04-02-2013 01:46 PM
  23. Squatting Hen's Avatar
    you don't want to call?
    You ddon'twant to take 2 minutes to set up a Twitter acct?

    How badly do you want to report it? I guess you could go to Nokia.com and use the chat feature, but you're still going to have to explain it to someone.
    No, I do not want a Twitter account. I don't mind calling, but I don't want to spend an hour trying to explain the situation to someone who may not understand what I am talking about, only to be transfered to someone else and do the entire thing all over again. Nokia is aware of it.

    I asked because I thought I would do the same as others on here so the issue is reported to the same department/location and maybe even the same people. I have emailed them before, so I guess I will just go that route.
    04-02-2013 01:53 PM
  24. MarkyBeee's Avatar
    So, I updated to 1308 from Portico because of the auto brightness issue. Phone worked solid for about a day, now I have no Data service, and a phone service that is cutting in and out. I know it is not AT&T, my iPhone 4S that i also use, as well as my brother's 3GS are not giving any issues.
    04-02-2013 02:06 PM
  25. Squatting Hen's Avatar
    So, I updated to 1308 from Portico because of the auto brightness issue. Phone worked solid for about a day, now I have no Data service, and a phone service that is cutting in and out. I know it is not AT&T, my iPhone 4S that i also use, as well as my brother's 3GS are not giving any issues.
    Welcome to the 1308 update. Have a seat. There are doughnuts over there and the coffee is fresh.
    Jeff Cofield and Andyshine77 like this.
    04-02-2013 02:08 PM
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