I bought a 920 around a month and a half back but few weeks ago the touchscreen and the capacitive buttons stopped working. I did a number of soft resets but it didn't respond. So, I took the phone to Nokia Care and they did a complete system wipe and re-flashed the firmware and returned the phone. It worked for a few days but again broke down with the same problem few days back. The phone had stopped working on the third day itself but after a few soft resets it started working and didn?t freeze up once until few weeks ago where it stopped working altogether.
I went to Nokia Care again hoping for a replacement this time. But they reflashed the firmware and said that it fixed it but they returned me the phone with a dead battery. They made some lame excuse about not having the charger. So, I couldn?t check it there but they assured me that it was fixed. I went home, charged it up only to find that the same problem still persists. Now, I don?t know what happened there but I know it magically didn?t break down on my way home. How could they think that this will deceive me?
I am a huge Nokia and Microsoft fan and I paid a huge amount for this phone (around $800, which is a lot in an impoverished country like Nepal) but I am really disappointed with this. For such a high end phone, I ought to be getting a decent service. But this is an utter disgrace. Even the technicians are so rude. When I insisted that it was a hardware problem and that I needed a replacement calmly, they replied harshly saying that they fixed the problem, as if we having some kind of brawl. They even stated Nokia doesn?t offer replacements for Lumia series because it is a high end phone and very expensive. Now, this is nonsensical! Why are they finding it so difficult to replace the phone? Are they neglecting because I live in a small country?
Nokia really needs to step up their game if they want to capture the market share like Samsung. A similar incident happened to my friend?s Galaxy S3 ? they replaced it without any issues whatsoever.
I had been recommending Lumia series to many of friends but now, after this incident, I don?t know what to say. This is one of the worst services I have ever experienced. I am taking the phone back to Nokia Care for the third time in 6 weeks tomorrow. I really hope I get my replacement else; I am never going to buy a Nokia again.
I went to Nokia Care again hoping for a replacement this time. But they reflashed the firmware and said that it fixed it but they returned me the phone with a dead battery. They made some lame excuse about not having the charger. So, I couldn?t check it there but they assured me that it was fixed. I went home, charged it up only to find that the same problem still persists. Now, I don?t know what happened there but I know it magically didn?t break down on my way home. How could they think that this will deceive me?
I am a huge Nokia and Microsoft fan and I paid a huge amount for this phone (around $800, which is a lot in an impoverished country like Nepal) but I am really disappointed with this. For such a high end phone, I ought to be getting a decent service. But this is an utter disgrace. Even the technicians are so rude. When I insisted that it was a hardware problem and that I needed a replacement calmly, they replied harshly saying that they fixed the problem, as if we having some kind of brawl. They even stated Nokia doesn?t offer replacements for Lumia series because it is a high end phone and very expensive. Now, this is nonsensical! Why are they finding it so difficult to replace the phone? Are they neglecting because I live in a small country?
Nokia really needs to step up their game if they want to capture the market share like Samsung. A similar incident happened to my friend?s Galaxy S3 ? they replaced it without any issues whatsoever.
I had been recommending Lumia series to many of friends but now, after this incident, I don?t know what to say. This is one of the worst services I have ever experienced. I am taking the phone back to Nokia Care for the third time in 6 weeks tomorrow. I really hope I get my replacement else; I am never going to buy a Nokia again.
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