1. binoyshah's Avatar
    Been playing "Ruzzle" recently on the 920.

    The phone seems to be keep getting hotter and hotter up until the point that it shuts down the phone completely. (After about 10 minutes of continuous play).
    Have to wait approximately 3-5 minutes till it seems to cool down only after which I can start the phone, refuses to start till it doesnt cool down.
    Is this an issue with the game ? Or with the phone ?
    And ofcourse, battery drains over 20-25% in the 10 minutes of playing Ruzzle.

    anyone else facing this problem ?
    04-18-2013 04:58 AM
  2. markfive's Avatar
    If you keep hitting the thermal cut off it's not a good sign. I'd say that sounds like a hardware fault, so a repair is needed. The high CPU usage caused by the game is highlighting the problem. No way should a game cause the phone to overheat to the point it shuts down.
    04-18-2013 02:04 PM
  3. Curtieson's Avatar
    Have you left a review on the game? Read through and see if others are having a issue with the same game. Skulls of the Shogun tears through a battery also, like 40% an hour according to my Battery apps...but I have played for longer periods and never had any issue of the phone actually shutting down.
    04-18-2013 02:54 PM
  4. bctexas's Avatar
    I am in the midst of trying to get AT&T to take back our HTC8X cellphones. We got the phones on 3/24/2013. We have had overheating problems ever since. Over the past 3 wks, we have switched out one phone but the replacement phone (all AT&T phone switch outs get you a refurbished phone) hits an external temperature of 103 after 17 minutes of use. The second phone hits 107 after about 40 minutes. I will skip over the hassles we have with AT&T - suffice it to say that there is no such thing as AT&T customer service. We are running the correct update - 8.0.10211.204. Neither phone has any apps running in the background. We have been in touch with AT&T numerous times over the past 24 hours - we have also contacted HTC (24 hours ago via email to HTC customer support). As of now, AT&T has not called us (after promising that the "regional manager" would call us back in 45 minutes), HTC has not responded. Microsoft is well aware of the issue. We have looked at all the available online forums etc.

    At this point, we would be better served with a trackphone from Walmart!! Bu we do want to encourage others to file complaints about the overheating to the Consumer Product Safety Commission and the Federal Communications Commission. Our complaints were not the first about the overheating issue (both agencies handle issues like an overheated cell phones.) There have been reports of serious issues and injuries arising from an overheated HTC 8X. I have also contacted our US Senator to have his office intervene to prioritize our complaints as the complaints are about an extremely dangerous product.

    I understand that there are many people who are capable of doing all kinds of things on their own to try to fix this problem - but the problem rests with the vendors and we should not have to try to fix our individual phones on our own. This is a dangerous product and none of the corporate organizations involved with this phone will address the issue of overheating. When I spoke with the FCC earlier today, I was asked what I would consider an acceptable resolution would be - I want AT&T to take back the phones, reimburse us for the price of the phones, and let us out of our AT&T contact commitment without incurring a financial penalty. I want to get far away from AT&T. And our next phones will most definitely not be the HTC 8X. That old iphone is looking better and better!
    04-18-2013 05:23 PM
  5. BIGPADDY's Avatar
    That not normal at all get that sent to Nokia care ASAP to fix the problem or get a replacement from your carrier.

    You can go to Nokia support website to get it dealt with straight away.
    04-18-2013 05:38 PM
  6. binoyshah's Avatar
    If you keep hitting the thermal cut off it's not a good sign. I'd say that sounds like a hardware fault, so a repair is needed. The high CPU usage caused by the game is highlighting the problem. No way should a game cause the phone to overheat to the point it shuts down.
    Thanks for the info Markfive. I tried looking but couldnt find any such issue posted by anyone else on the internet.
    Does that mean its an issue with MY specific phone ?

    I'll try contacting Nokia Care and see what Happens.


    Curtieson : Skulls of the Shogun seems to be a GFX Intensive game, if that game doesnt heat up the CPU so much, a simple word building game should not particularly be doing thsi to my phone, thats my assumption ?

    Secondly, this is exactly the clarification I wanted from people here, that its a PHONE issue, nothing to do with the application RUZZLE.

    Will see how good / bad Nokia care is here in India .. ill put across my issue, hopefully theyll help.

    Thanks again everyone.
    04-19-2013 04:19 AM
  7. rockstarzzz's Avatar
    04-19-2013 07:18 AM

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