1. Toufic1234's Avatar
    So, this issue has been annoying me for days. I bought the lumia 920 like a week ago, and everytime i try to download an app, I get the "attention required-tap here" message. So I've been told that this message appears because of a loss in internet connection but my wifi router is working fine, so I'm confused. If anyone has the solution, I'd be very grateful.
    04-23-2013 12:22 PM
  2. BIGPADDY's Avatar
    Is it up to date?
    04-23-2013 02:54 PM
  3. ttsoldier's Avatar
    So, this issue has been annoying me for days. I bought the lumia 920 like a week ago, and everytime i try to download an app, I get the "attention required-tap here" message. So I've been told that this message appears because of a loss in internet connection but my wifi router is working fine, so I'm confused. If anyone has the solution, I'd be very grateful.
    Is the Wi-Fi working on your phone? Can you use the browser on the phone?

    Also when are you getting that error message? When the download starts? Or after the download starts?
    04-23-2013 02:59 PM
  4. Toufic1234's Avatar
    Is it up to date?
    Yep.

    Is the Wi-Fi working on your phone? Can you use the browser on the phone?

    Also when are you getting that error message? When the download starts? Or after the download starts?
    Yes, the browser works. I'm getting the message a little while after it starts the download. Oh another thing i didn't mention is that sometimes it works, sometimes it doesn't, it's really random.
    04-23-2013 05:47 PM
  5. ttsoldier's Avatar
    I'm thinking your phone does not have portico and your screen is dimming so the download cancels or the option is not enabled.

    If your phone is on portico, go to:

    settings
    wifi
    advanced
    and make sure "Keep wifi on when the screen times out" is selected

    If you don't see the above option, you need to update your phone.

    Settings
    Phone update
    check for updates
    04-23-2013 06:26 PM
  6. Toufic1234's Avatar
    Yes, i thought about that too, but even if the screen doesn't dim out, it still does that + the option is checked.

    It''s really weird.
    04-23-2013 06:28 PM
  7. ttsoldier's Avatar
    I would recommend a factory restore. Should not be too difficult as you have no apps installed :)
    04-24-2013 06:51 AM
  8. Toufic1234's Avatar
    Already tried that too.
    04-24-2013 07:57 AM
  9. ttsoldier's Avatar
    Take it back to where you bought it from.
    BIGPADDY likes this.
    04-24-2013 11:14 AM

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