1. HenRee13's Avatar
    Hello group,

    I tried to unlock my phone with AT&T earlier. I gave them my IMEI on my box and they gave me the unlock code. The code doesn't work and I've tried it multiple times. I then go into settings - about - more info and compare the IMEI numbers. The number on the box is completely different then the number in my phone. Why do I have two different numbers, can someone explain this? I fear my phone is locked to AT&T now.
    05-10-2013 01:23 AM
  2. mase123987's Avatar
    Only thing I can think of is that when you bought your phone, it was actually someone else's return and the phone inside had been switched....or there was a production error.
    05-10-2013 01:31 AM
  3. squall_234's Avatar
    Hello group,

    I tried to unlock my phone with AT&T earlier. I gave them my IMEI on my box and they gave me the unlock code. The code doesn't work and I've tried it multiple times. I then go into settings - about - more info and compare the IMEI numbers. The number on the box is completely different then the number in my phone. Why do I have two different numbers, can someone explain this? I fear my phone is locked to AT&T now.
    Bad news for you here, it only have 3 tries for you to unlock your phone. May be it's now locked to AT&T 4ever
    05-10-2013 01:38 AM
  4. HenRee13's Avatar
    I bought the phone the day of its release, it can't be a used product. The rep did tell me if I tried more then three times it would be locked to the carrier, but I have two IMEIs. If it was a misprint, now I have a locked phone because they made an error? That wouldn't be fair. What should I do?
    05-10-2013 01:45 AM
  5. Huime's Avatar
    Bad news for you here, it only have 3 tries for you to unlock your phone. May be it's now locked to AT&T 4ever
    Dont spread FUD. 920 doesnt not record unlock trial and will reset each time you restart.
    05-10-2013 02:55 AM
  6. squall_234's Avatar
    Dont spread FUD. 920 doesnt not record unlock trial and will reset each time you restart.
    i don't spread anything. That's what an AT&T agent told me. She and I double check each other's unlock code before finally put it in.
    @HenRee13 : What's the status of your phone now ? Is it have any trial left. your correct IMEI is the IMEI in your phone, not on the box . Try dial *#06# . Then get an unlock code for it. IF doesn't work, try escalate to an agent and see if you can work something out with them.
    05-10-2013 04:53 AM
  7. HenRee13's Avatar
    i don't spread anything. That's what an AT&T agent told me. She and I double check each other's unlock code before finally put it in.
    @HenRee13 : What's the status of your phone now ? Is it have any trial left. your correct IMEI is the IMEI in your phone, not on the box . Try dial *#06# . Then get an unlock code for it. IF doesn't work, try escalate to an agent and see if you can work something out with them.
    Each time I reset my phone I get 10 tries again to enter an unlock pin. I will attempt the other pin and see what happens.
    05-10-2013 08:19 AM

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