1. dannyboley's Avatar
    I just wanted to say how pleased I am with Nokia 920 customer service. I have sent 2 different phones in for repairs, both of which I have purchased from craigslist (all I had to do was tell them I purchased from an At&T store.) They have repaired both of them and this last one took only 8 days from the time I dropped it off at the UPS Store. I didn't have to pay a penny!
    Last edited by Dave Blake; 05-24-2013 at 07:51 PM.
    Muessig and SuperJMN like this.
    05-22-2013 09:41 PM
  2. bearxor's Avatar
    Do they actually repair your device, or do they just send you a refurb unit automatically?
    05-22-2013 10:06 PM
  3. stoneysilence's Avatar
    Do they actually repair your device, or do they just send you a refurb unit automatically?
    Can almost guarantee a refurb. Very rare for companies now to actually repair the device you sent in and send it back.
    05-23-2013 01:19 AM
  4. dannyboley's Avatar
    Can almost guarantee a refurb. Very rare for companies now to actually repair the device you sent in and send it back.
    The first one that was returned to me was repaired. It had all the dents from when I dropped it. It even had a list of the problems that were fixed. I will get the 2nd unit in the mail tomorrow and I will let you know.
    05-23-2013 01:36 AM
  5. stoneysilence's Avatar
    The first one that was returned to me was repaired. It had all the dents from when I dropped it. It even had a list of the problems that were fixed. I will get the 2nd unit in the mail tomorrow and I will let you know.

    Wow, that really surprises me.
    05-23-2013 01:44 AM
  6. dannyboley's Avatar
    Wow, that really surprises me.
    It surprised me too! I kinda wanted a refurb just so the dents would go away, but oh well. The first one had multiple things wrong too: compass always failed, dust behind FCC, could not hang up during calls(had to reboot). The 2nd one was sent in for dead pixels. We shall see.
    05-23-2013 01:51 AM
  7. Muessig's Avatar
    I sent my device in a month or so ago for dust in the FFC and got exactly the same device back. Same bumps, everything. I was kind of hoping for a new refurbished device at the time but they did a good job, there is no dust in the FFC even today. Really impressed with Nokia right now.
    05-23-2013 04:28 AM
  8. dannyboley's Avatar
    My house is on the end of the UPS route apparently, it's impossible for them to deliver a package before 6pm.
    05-23-2013 05:54 PM
  9. CaptDjob's Avatar
    If they think its software, they try to flash it once to newest. If no success and you send it back, you'll get replacement.

    If clear hw issue, i don't know. Maybe they have list of things that make sense to repair, otherwise replacement.
    05-24-2013 11:38 AM
  10. WPenvy's Avatar
    Can almost guarantee a refurb. Very rare for companies now to actually repair the device you sent in and send it back.
    False. Both Samsung (with their crappy cs) and Nokia have returned my original phone to me after sending it in.

    Samsung focus sent in twice. First time was for a shattered screen. Second time was for it not powering on (burned out component, i opened it up and looked).

    920 - GPS location kept putting me in New York and Maryland, and also the dreaded reboot/freeze issue.
    05-24-2013 12:58 PM

Similar Threads

  1. Sweet. Another nice Nokia exclusive app. Ringtone maker. :)
    By socialcarpet in forum Nokia Lumia 920
    Replies: 1
    Last Post: 12-04-2012, 12:15 PM
  2. My Nokia 822 and Carl's nice camera
    By Genserik in forum Windows Phone 8
    Replies: 3
    Last Post: 11-16-2012, 07:18 AM
  3. Nokia Windows Phone on Verizon, Job Listing Sighted!
    By Welve in forum Upcoming & Rumored Phones
    Replies: 6
    Last Post: 07-22-2012, 12:53 AM
  4. Nice first impression Nokia..NOT!
    By Jazmac in forum Nokia Lumia 900
    Replies: 6
    Last Post: 04-11-2012, 11:40 PM
LINK TO POST COPIED TO CLIPBOARD