Ok so first post on here. I've had my 920 for just under a month. A truly stellar handset..until it became bricked yesterday.
Three days into ownership I'd already picked up two deep scratches on my screen, never scratched another phones screen like ever, so was naturally proper annoyed and baffled how'd I'd done my 920, but took it on the chin and purchased a screen protector - job done. Until yesterday that is. My friend has a Lumia 610 on 7.8 and standing next to me, he showed how he can swipe the top home screen notifications to the right as they appear..to make them disappear. Naturally I was like ah cool and minutes later got a text and tried it. It crashed my phone and so i had to restart..though it never came back on! An infinite loop of seeing the Nokia logo..on a loop. I tried the soft re-set, nothing. Then the hard re-set (after much deliberation) and it bricked - the two gears for hours till the battery died and now, nothing.
After reading on here and seeing his email, I contacted Stephen Elop and told him in two paras my experience with the 920 and what happened. I also mentioned i'd been a long term Nokia fan though in recent years jumped ship to iOS, though had now returned to Nokia and WP8. Anyhow, to my surprise within an hour he'd replied signing off Stephen. He arranged for me to be called by someone in his 'team' and low and behold, this morning I got a call from overseas from someone at Nokia. They were very helpful and listened to what had gone on, they then arranged from someone at the UK head office to call me and an hour later, they did. Within a few hours they'd arranged my 920 to be picked up by UPS (which is now has!) and will call me when the hand set arrives to discuss options. They said they'd either replace the screen and sort the software malfunction, or send me a new handset.
Yes my Lumia 920 going into meltdown has been a nightmare, but Nokia's way of dealing with it has been 1st class. No doubt my email to Stephen Elop naturally escalated things, though have to say the aftercare is faultless. Shall see what occurs when I hear from them next..
Three days into ownership I'd already picked up two deep scratches on my screen, never scratched another phones screen like ever, so was naturally proper annoyed and baffled how'd I'd done my 920, but took it on the chin and purchased a screen protector - job done. Until yesterday that is. My friend has a Lumia 610 on 7.8 and standing next to me, he showed how he can swipe the top home screen notifications to the right as they appear..to make them disappear. Naturally I was like ah cool and minutes later got a text and tried it. It crashed my phone and so i had to restart..though it never came back on! An infinite loop of seeing the Nokia logo..on a loop. I tried the soft re-set, nothing. Then the hard re-set (after much deliberation) and it bricked - the two gears for hours till the battery died and now, nothing.
After reading on here and seeing his email, I contacted Stephen Elop and told him in two paras my experience with the 920 and what happened. I also mentioned i'd been a long term Nokia fan though in recent years jumped ship to iOS, though had now returned to Nokia and WP8. Anyhow, to my surprise within an hour he'd replied signing off Stephen. He arranged for me to be called by someone in his 'team' and low and behold, this morning I got a call from overseas from someone at Nokia. They were very helpful and listened to what had gone on, they then arranged from someone at the UK head office to call me and an hour later, they did. Within a few hours they'd arranged my 920 to be picked up by UPS (which is now has!) and will call me when the hand set arrives to discuss options. They said they'd either replace the screen and sort the software malfunction, or send me a new handset.
Yes my Lumia 920 going into meltdown has been a nightmare, but Nokia's way of dealing with it has been 1st class. No doubt my email to Stephen Elop naturally escalated things, though have to say the aftercare is faultless. Shall see what occurs when I hear from them next..