1. anon(6109249)'s Avatar
    The camera quit working and I tried everything, so I was hoping the new update would cure it. Ha, I just updated my 920 and now the phone is frozen. It keeps cycling between the LUMIA screen then to the white background with the AT&T planet logo. I've tried both resets (vol down + power and volume down +camera + power and nothing happens.

    I've got a brick only 5 weeks old. This Nokia is junk.

    I called AT&T support and they couldn't help. They are sending me a replacement, but these are refurbs someone else sent in so who knows what your getting.
    06-18-2013 06:53 PM
  2. Laura Knotek's Avatar
    Have you tried the procedure listed here?
    06-19-2013 12:40 AM
  3. jfa1's Avatar
    Hopefully hell try that and respond!
    06-19-2013 10:28 AM
  4. anon(6109249)'s Avatar
    Thanks for the input. I didn't try the fix you posted because it seems too complicated and involved. I don't think for $460 device I should have to become my own service tech. The phone somehow after a day popped up with the message that it was finishing the update. After it finished the phone works but the camera still does not which is what started this. I called AT&T and they are sending me a new phone. It should be here on Monday. If this (new) phone gives me any more issues I'm going back to my android phone which I never had any problems with.
    06-22-2013 04:19 AM

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