1. bono5112's Avatar
    Has anybody had this problem. I've lost the sound on my NL 920. Except for ringer and toast notifications I have lost all audio. Keyboard, games, you tube videos etc.... Anyone have a solution. When audio input is in it works, its just when using the phone without headphones or running through speakers.
    06-29-2013 02:44 PM
  2. ttsoldier's Avatar
    Has anybody had this problem. I've lost the sound on my NL 920. Except for ringer and toast notifications I have lost all audio. Keyboard, games, you tube videos etc.... Anyone have a solution. When audio input is in it works, its just when using the phone without headphones or running through speakers.
    Go to :

    Settings
    Ringtones + Sounds
    Scroll to the bottom and make sure everything there is ticked off.
    06-29-2013 04:13 PM
  3. Hector Aguilar's Avatar
    I've had the exact same issue, and I've pinpointed the problem to the headphone jack, the phone acts as if headphones are still plugged in when you already pull them off.
    So far I've had this happen to 3 phones all Lumia 920s.
    You will notice that even when you record a video or do a voice search the phone won't capture any sound because it thinks you have earphones with a mix and therefore the phone mics are off.
    I use earphones everyday for long periods of time, and so i always just thought I was that I was pugging the earphones in and out a lot but the second replacement phone suffer the same thing after just 2 weeks of use. Now that I'm on my 4th replacement phone I'm afraid to plug in any earphones, so I've been using only Bluetooth connected devices.
    Only other thing I think it could be happening is that the earphones I use, which have a mic and can control music, might not be compatible and somehow causing a problem with the phone.
    bono5112 likes this.
    06-29-2013 08:59 PM

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