10-16-2013 08:26 PM
41 12
tools
  1. benjaminries's Avatar
    I'm still trying to figure out how the OP decided to escalate his tech support problem from the Nokia CEO all the way up to a wpcentral forum thread. This whole thing smells strange.
    07-31-2013 09:39 AM
  2. BobR1908's Avatar
    How is it strange?

    Mr. Elop's escalation division sent me a brand new phone. I have all the email correspondence between myself, Elop and his team.

    I received the phone, unlocked it and it worked fine after doing so. Because I don't use the same phone for long periods of time (I have several and switch) when I went to use it I had what appears to be a common issue when you google it - No Service. The phone turns on, goes into airplane mode for a quick second then jumps to no service.

    Not quite sure where this whole situation is strange and if you don't have any help to offer please be respectful and move on. Thanks :)
    08-02-2013 08:48 AM
  3. Chris Cheok's Avatar
    Just to be clear here... Is everyone on the 1314 update? or are you guys on the 1308 update like mine? I heard that it was supposed to be released somewhere in late April but the actual release was not mentioned.
    08-04-2013 09:23 AM
  4. metalchick719's Avatar
    I have 1314 on my unlocked Rogers 920 that I use on T-Mobile US. No problems whatsoever with my phone. I didn't get my phone until early May, but the day I got it, I was able to update from 1308 to 1314.
    08-04-2013 09:54 AM
  5. Chris Cheok's Avatar
    That is weird... I got mine early May as well but it was forever in 1308 firmware. What region is your phone from?
    08-04-2013 10:44 AM
  6. metalchick719's Avatar
    That is weird... I got mine early May as well but it was forever in 1308 firmware. What region is your phone from?
    My phone is an unlocked Rogers 920, so it's from Canada.
    08-04-2013 11:03 AM
  7. Chris Cheok's Avatar
    Is there anyone here having the problem on the 1314 update?
    08-04-2013 06:53 PM
  8. Iulian Luca's Avatar
    The Amber update (did it with 2 different Amber ROMs today) didn't fixed my "No Service" issue on my Nokia Lumia 920
    So I think that this issue is hardware related, since Amber didn't fixed it, or maybe Nokia doesn't care so much about it :(
    08-05-2013 11:53 AM
  9. Chris Cheok's Avatar
    did you use the amber rom that is dedicated to your phone? I'm no expert but I think that if the rom is not dedicated to the phone's specific product code model then it might cause some issues as the network bands and a bit of the hardware inside related to network is physically and electronically different. I got that from the tech guy from the AT&T store who uses an AT&T issued lumia 920 and he noticed the differences.
    08-06-2013 09:37 PM
  10. BobR1908's Avatar
    The Amber update (did it with 2 different Amber ROMs today) didn't fixed my "No Service" issue on my Nokia Lumia 920
    So I think that this issue is hardware related, since Amber didn't fixed it, or maybe Nokia doesn't care so much about it :(
    I called the executive escalations division to discuss my issue and provided them with the IMEI number of my phone. Once they confirmed it was the phone they sent in lieu of an issue with my previous Lumia (dust under the screen) they sent me a new Lumia 920 via priority shipping. It is currently on the Fed Ex truck out for delivery - I will update all once I receive it and confirm it works.

    I will then be shipping the defective unit back to Nokia. Thank you to all who replied back offering steps that may help resolve the issue - I can't help but think this may be a hardware related matter. Slightly discouraged the the Amber update did not fix it for Lulian Luca.
    08-09-2013 09:27 AM
  11. BobR1908's Avatar
    So far the new Lumia 920 I received is working fine. No "No Service" issues to report as of yet - good news.

    Leads me to believe this may be a hardware issue because I checked the firmware on the one I received and it is 1314 which was the same firmware on the phone I experienced those issues with.
    metalchick719 likes this.
    08-09-2013 02:15 PM
  12. Iulian Luca's Avatar
    Ok, yes, I'm using Amber+GDR2 for another product code model. My phone was locked on UK EE and I decoded by IMEI to use it on Vodafone RO. Now I'm using Vodafone RO Amber=GDR2 update for Nokia Lumia 920 Black, since the EE update doesn't came out on Nokia Care Suite servers for my original product code. I will try it soon as they will release it and I really hope you're right and will fix my No Service issue. Thank you
    08-12-2013 05:40 AM
  13. Chris Cheok's Avatar
    Ok, so I sent my set to the dedicated nokia store. Complete waste of my time... The only fix so far is to switch the service to 2G. Those that are using factory unlocked phones that are from different regions... that may be the only fix for now.... or at all. I was reading up the specs of the lumias and some of the other windows phones and I think that it is something to do with the mobile network chip that is being used to connect to 3G or higher that is causing this issue as it is the only visible difference.
    08-23-2013 09:52 AM
  14. BobR1908's Avatar
    Ok, so I sent my set to the dedicated nokia store. Complete waste of my time... The only fix so far is to switch the service to 2G. Those that are using factory unlocked phones that are from different regions... that may be the only fix for now.... or at all. I was reading up the specs of the lumias and some of the other windows phones and I think that it is something to do with the mobile network chip that is being used to connect to 3G or higher that is causing this issue as it is the only visible difference.
    That wouldn't work for many in Canada. 3G is the lowest service for many - fingers crossed this issue gets resolved for all of those experiencing it.
    09-02-2013 05:36 PM
  15. Iulian Luca's Avatar
    Hi, no success with EE Amber+GDR2 update either. I updated the phone last weekend when I saw on Nokia Care that EE has the Amber update for my black lumia 920. I talked with Nokia Care on twitter and they told me to send my phone to the nearest Nokia Care office. Since I don't have them in my city, I talked on the phone and they didn't take my phone in service without the proof of purchase (that I don't have - the phone it's from UK) - then Nokia Care told me to contact EE to send me the copy of that. I will, but I guess I will have no luck. My phone has warranty by IMEI in my country, but I can't have it without the paperwork.
    I got No Service in malls, elevators, closed area and on the road outside the city. With my old HTC Desire Android Gingerbread I have full signal on all the areas with the same SIM card, so it's not the cells or the sim.
    09-03-2013 02:22 AM
  16. Nirmal Chandra's Avatar
    How to fix cutted Micro SIM detection errors (iDEA). This is my secret that i am sharing with you all. You won't find it anywhere, not on internet, not on IDEA or Nokia support.

    You might had Mini Sim that you got cut into Micro SIM but it didn't work. Guess ... i figured out what is the issue.
    I brought my first smartphone a week ago but couldn't use it as I didn't had micro SIM. So i got my Mini SIM cutted and when i put into my Nokia Lumia 520 it got detected but gave " No service - Emrgency call only "

    I went to many Idea stores, zonal office begging for New micro SIM but they didn't had any, got 3 sims cut to check if it's SIM problem, went to nokia care two times to know if my handset was faulty. spent 4 hours running here and there. spent many hours on internet to find a solution. nothing helped. so after few hours of thought i found a solution myself.

    "RESET ALL THE SETTINGS OF YOUR OLD PHONE AND TAKE OUT THE sim AS FAST AS YOU CAN AFTER REBOOT INTIALISES BEFORE NETWORK SEND HANDSET CONFIGURATION TO YOUR MOBILE. THEN YOU CAN PUT THE RESETTED SIM IN YOUR NEW MOBILE AND IT WILL WORK."
    10-16-2013 08:26 PM
41 12

Similar Threads

  1. WTS Black AT&T Lumia 920 w Otterbox
    By Ted Ritsick in forum Marketplace Archive
    Replies: 8
    Last Post: 08-23-2013, 08:00 PM
  2. Replies: 6
    Last Post: 07-12-2013, 05:16 PM
  3. WP sales rankings on bestbuy.com 7/10/13
    By lippidp in forum Phone Wars
    Replies: 3
    Last Post: 07-11-2013, 09:26 AM
  4. Replies: 4
    Last Post: 07-10-2013, 08:55 PM
  5. Cracked Lumia 820 screen, how to differentiate?
    By Aksharpd in forum Nokia Lumia 820
    Replies: 2
    Last Post: 07-10-2013, 03:38 PM
LINK TO POST COPIED TO CLIPBOARD