1. Jp Obusan's Avatar
    My lumia 920's screen won't turn on. I dont know how it happened but when I tried to use my phone last night, my phone just showed a black screen but the keys would still light up whenever i pressed the power button. I tried taking a screenshot and it made the screenshot sound but the screen was still black. I tried to soft reset and hard reset it but its still shows the black screen. Can anyone please help me solve this problem?
    07-21-2013 01:55 PM
  2. tipu2185's Avatar
    I am not sure but from my experience it can happen if you have screen protector on your lumia 920 and it is covering your light sensor area as well.
    07-21-2013 02:05 PM
  3. Jp Obusan's Avatar
    i do not have a screen protector though :/
    07-21-2013 02:09 PM
  4. AndreStudart's Avatar
    if you hard reseted it and still got this problem, guess you'll have to take to the nokia care assistance..
    07-21-2013 06:47 PM

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