1. Seldom's Avatar
    Hello Everyone. My mom got a Lumia 920 at the beginning of the year and has been loving it. The one thing that I noticed however is that all of the pictures that she has been uploading to Facebook have been coming out real blurry. It's not like only a portion of the photos have been blurry, it's the entire image.

    Now, before anyone suggests anything obvious, let me tell you what I do to replicate these results. I know about tapping on the screen vs the dual stage button. It does it with both. The phone has been updated to the most recent update that was supposed to have some fixes to the camera. The lens isn't dirty and there isn't any kind of case on the phone. All of the phone settings are on DEFAULT/AUTO and I have clicked on the reset camera button a few times.

    I was playing around with it yesterday at a wedding to see if I could fix it to get some nice shots of the wedding, and what I noticed was that when taking the picture, the focus seems to work fine. Then when I actually click the picture, it looks amazingly crystal clear for half a second then goes blurry and slides over into the pictures on the left.

    I noticed a few other posts like this on the forums here, but there wasn't any resolution to them, or they were told to wait for the update that happened recently.

    So can anyone help, or do I have to send the device back and get a new one?

    Here is a picture of what I mean that the image looks blurry. This can't be normal right?
    1070024_644593612237758_798082031_n.jpg
    07-30-2013 04:07 AM
  2. HaibaneReki's Avatar
    Welcome to the forums, sorry for Your problems. Might it be caused by slight condensation INSIDE the lens? Do they appear completely clear? I had a grain of dirt in mine from me disassembling it the other day..

    Most likely You have a faulty phone though..
    07-30-2013 04:15 AM
  3. Seldom's Avatar
    I'll have to look in the morning to see. If it is indeed a faulty phone, what would be the options? The phone should still have the 1-year warranty on it, and we also have the insurance through ATT.

    Edit: When I was playing around with it yesterday, I tried to take some real up-close shots of a a water bottle and it looked really crisp and sharp. So it doesn't happen with all photos.
    07-30-2013 04:22 AM
  4. HaibaneReki's Avatar
    try a different photo app, such as ProShot with manual focusing.
    07-30-2013 04:32 AM
  5. des920's Avatar
    Its the movement, it happends to me. I usually have to take the same picture 5 times to get 2 clear ones.
    07-30-2013 06:17 AM
  6. Seldom's Avatar
    Its the movement, it happends to me. I usually have to take the same picture 5 times to get 2 clear ones.
    You mean the movement of my hand as I take the picture? Shouldn't the OIS cancel most of that out?
    07-30-2013 03:27 PM
  7. AndreStudart's Avatar
    mine 920 has this as well.. a moment before the photo going to the library it's just PERFECT, and then it comes out a little blurry.. I guess all 920's are like this, nokia has made much improvements to the camera in the amber update (coming this month), different algorythms etc.. hope this fix..

    but.. your photo seems too much blurry, maybe you should get a replacement or hard reseting it to see if it changes something.. I'm waiting for amber update, if this ''problem'' continues, I'll take to nokia care just to check if it's okay or not..
    07-30-2013 08:36 PM
  8. jonathan sink's Avatar
    My phone was doing the same thing. It acts as if it gets stuck on close up even though it clearly says its on a different setting. One day I clicked on close up because that's the setting I wanted then when I switched to another one everything was fine like it was magic. Wish I had more for you but it was literally that simple I fix just a random toggle of settings. If problem persist just take it to att if the can't fix it they will get you a new :)
    Good luck let us know what happens!
    07-30-2013 08:48 PM
  9. des920's Avatar
    You mean the movement of my hand as I take the picture? Shouldn't the OIS cancel most of that out?
    Yes, i noticed it moves a bit after you take the picture, especially if you re using the manual focus. I highly recommend you to loan a came grip or a tripod just to test this so you can know for 100%.

    The OIS should, but like i said before 2 of 5 clear photos isnt the best result for it s functionality.
    07-31-2013 02:19 AM
  10. rocwest's Avatar
    I have exactly the same issue as the OP. It seems to have become a problem around the time of the xx14 update. Early on some of my photos were stunningly good but last week I was taking shots in the garden and they were crap (on the same settings as before). The visual effect is as if the focus only dials in at the 90% level. I find myself purging more and more photos after I get home and look at them closely and am now using the camera less and less.
    07-31-2013 03:52 AM
  11. xratola's Avatar
    mine 920 has this as well.. a moment before the photo going to the library it's just PERFECT, and then it comes out a little blurry.. I guess all 920's are like this, nokia has made much improvements to the camera in the amber update (coming this month), different algorythms etc.. hope this fix..

    but.. your photo seems too much blurry, maybe you should get a replacement or hard reseting it to see if it changes something.. I'm waiting for amber update, if this ''problem'' continues, I'll take to nokia care just to check if it's okay or not..
    Download HD photo viewer then :)
    07-31-2013 10:59 AM

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