1. simplescheme's Avatar
    I used to connect my Lumia to my PC via USB cable (came with phone) and accessed it via File Explorer.
    Since today my PC doesn't recognize my phone anymore. Doesn't show up in File Explorer.
    Tried so far:
    - Lumia 820 of son works fine
    - Lumia 920 with 820 cable doesn't work
    - Different USB port doesn't work
    - Windows Phone Desktop App doesn't find phone
    - Tried to reboot machine
    - Tried to reboot phone
    - Removed phone from Control panel\Devices

    PC runs Win7.
    No new software or peripherals installed for weeks.

    Any suggestions?

    Thanks in advance
    Mario
    07-31-2013 01:13 PM
  2. stmav's Avatar
    Can you still charge your phone using the usb cable? That would help determine if the usb port on it might have gone bad.
    07-31-2013 01:52 PM
  3. simplescheme's Avatar
    Hi,
    yes charging the phone still works via USB cable. Even when plugged into PC charging starts almost immediately.
    07-31-2013 02:50 PM
  4. miodrage's Avatar
    Try another computer, same cable, if everything is ok, reinstall windows.
    07-31-2013 03:25 PM
  5. simplescheme's Avatar
    Wow. It fixed itself. I connected to a win8 machine (tablet) and there it worked after downloading the metro winphone app. Afterwards I retried on the win7 machine and worked there again. So seems fixed for now.
    08-01-2013 01:09 AM
  6. Bicpug's Avatar
    How do i fix this if i dont have access to other computers?
    10-19-2013 01:58 PM
  7. metalchick719's Avatar
    I ran into this problem a couple of weeks ago but solved it quickly. Plug your phone into the computer via USB cable. Reboot your phone with it still connected. That should do it. It worked for me.
    Teodor Adrian likes this.
    10-19-2013 09:22 PM
  8. Teodor Adrian's Avatar
    this worked, thanks alot
    metalchick719 likes this.
    12-01-2013 03:04 PM
  9. ChuchoFett's Avatar
    I ran into this problem a couple of weeks ago but solved it quickly. Plug your phone into the computer via USB cable. Reboot your phone with it still connected. That should do it. It worked for me.
    This worked for me for a while .. but now it doesn't work .. i have the Lumia 1020 and it's getting very annoying :( .. i love my phone .. and i love to keep my pictures, videos etc. backed up and i connect very often .. but my phone keeps not getting recognized by my PC and its making me desperate ... i have Windows 8.1 Pro x64. If anyone has a fix or something .. just let me know :(
    01-05-2014 08:42 PM
  10. AV2RY's Avatar
    I remember I had this problem months ago with my L928. Uninstalled driver for phone, connected to PC again and it downloaded driver (like it was first time connected). Worked. Had this problem couple times, but did the same thing now I dont have any problem

    -Removed phone from cp/devices -I'm not talking about this, I removed Driver
    01-05-2014 08:58 PM
  11. ChuchoFett's Avatar
    I remember I had this problem months ago with my L928. Uninstalled driver for phone, connected to PC again and it downloaded driver (like it was first time connected). Worked. Had this problem couple times, but did the same thing now I dont have any problem

    -Removed phone from cp/devices -I'm not talking about this, I removed Driver
    Hi, thanks! .. where can i find this driver ? i've been to Dev Manager, Cp, etc. .. couldn't find any
    01-05-2014 10:19 PM
  12. AV2RY's Avatar
    Hi, thanks! .. where can i find this driver ? i've been to Dev Manager, Cp, etc. .. couldn't find any
    Connect your phone and go to Device Manager. You'll see there one line with yellow Exclamation mark (!) (on Portable devices). double click on that (new window opens) go to Driver section, there youll find few options click on Uninstall and uninstall it. Disconnect your phone when you finish (maybe youll need to restart it). Connect again and it should install driver automatically. Of course you need internet on pc for this))
    01-06-2014 11:04 AM
  13. jahduce's Avatar
    I had the same problem, all I did after all that was to switch my phone off for 10 mins and problem was solved.
    01-06-2014 03:13 PM
  14. Edwin Engelhart's Avatar
    For me, nothing appears under Portable Devices except my external MyBook HD.
    Anybody have another suggestion?
    11-18-2015 02:41 PM
  15. PatrikV's Avatar
    Thank you very much! It is 2016 and this advice is still helping people :)
    07-20-2016 11:44 PM

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