Unlocked Nokia 920 and T-Mobile -- MMS not working

[Lizr0204]

I have an unlocked Nokia 920 that I have had on my T-Mobile network for the past 2 months and I keep having issues with MMS. I have contacted T-Mobile several times and they say the issue isn't on their side. I have also reset my phone, tried a ton of settings. And here is the odd part...it'll for a day, two, or even a week and then...it just stops working and I can't send but only receive, then the reverse, or just stops altogether....

Does anyone have any tips?

Here is the data that T-Mobile gave me:

Thank you for contacting T-Mobile's support!
Here are some instructions for you:

T-Mobile Internet & data settings: Non-T-Mobile phones

The T-Mobile Internet and picture messaging (MMS) settings for unsupported devices are being provided here as a courtesy. There is no guarantee these settings will make an unsupported device fully functional on the T-Mobile network. Customer Care cannot assist further with unsupported device configuration. Further information might be found on the Internet.

Important: T-Mobile recommends upgrading to a 4G capable phone to enjoy America's Largest 4G Network which is now even faster.

Note: Read the disclaimer and notes on unsupported handsets, devices, and software for additional information.



Preferred Settings:



Internet and Picture Messaging (WAP, MMS)

Access Point Name (APN): epc.tmobile.com
MMSC Server: mms.msg.eng.t-mobile.com/mms/wapenc
Homepage: http://wap.t-zones.com

Short Message Service (SMS)

SMS Email: 10digitmobile@tmomail.net
SMS center: +12063130004
Email center: 500
Voicemail : +18056377243 (1-805-MESSAGE)

Examples:

Profile name: WAP Settings
APN: epc.tmobile.com
Homepage URL: http://wap.t-zones.com
Bearer: GPRS
Proxy: Disabled
MMSC:http://mms.msg.eng.t-mobile.com/mms/wapenc
IP address: <Leave Blank>
Port: <Leave Blank>




Alternate settings :

Internet APN: internet2.voicestream.com
Note: Assigns non-routable/non-pingable IP Address
VPN APN: internet3.voicestream.com
Note: Assigns Routable IP

WAP & MMS IP and Proxy Address

216.155.165.050
Gateway (port 9201)
Proxy (port 8080)

MMSC Server

http://216.155.174.84/servlets/mms
Note: Works with WAP APN and MMS Proxy

Homepage

Cell Phones or http://wap.t-zones.com/ or http://wap.t-zones.com/

Short Message Service (SMS)

SMS Email: 10digitmobile@tmomail.net
SMS center #: +12063130004
Email center #: 500
Voicemail #: +18056377243 (1-805-MESSAGE)




Examples:

Profile Settings

Profile name : T-Zones
Homepage URL: http://wap.t-zones.com or Cell Phones
Bearer: GPRS
Proxy : Enable

GPRS Settings

IP address : 216.155.165.050
Port : 8080
APN: wap.voicestream.com
Login ID : <Leave Blank>
Password :<Leave Blank>
If you are having trouble viewing this email or need more help, please visit us here: T-Mobile Internet & data settings: Non-T-Mo... | T-Mobile Support

 

[Laura Knotek]

Have you tried the Nokia Access Point app? http://forums.windowscentral.com/nokia-lumia-920/226194-lumia-920-t-mobile.html#post1975528

 

[Lizr0204]

I tried that before the reset and I still had the same results. Right now I have these settings under the cellular -- under APN I have changed APN = epc.tmobile.com
under MMS APN I have
APN = epc.tmobile.com
MMSC (URL) = http://mms.eng.t-mobile.com/mms/wapenc
Port = 80

 

[anon(5928073)]

Hey! I own a Nokia L920 on t-mobile also. Mine is an unlocked Rogers.

I used the access point app and it looked like it was working but it actually wasnt. I created my own access point though through the app using the address epc.tmobile.com instead of the fast.tmobile.com variant for the LTE network.

Internet APN: epc.tmobile.com
Network Type: IPv4

MMS APN: epc.tmobile.com
MMSC Address: http://mms.msg.eng.t-mobile.com/mms/wapenc
Network Type: IPv4

Leave everything else BLANK!

After you input these in the access point make sure to turn off the phone and turn it on to see if it works. I still get LTE with these settings, so it should not affect that. I had to screw around with it a bit before it worked. Make sure you have your data on also before sending or receiving MMS's.

Hope this helped!

 

[Lizr0204]

I am under the Cellular setting; is this where you made these setting changes?

I am under Cellular and under APN I have the epc.tmobile.com
under the MMS APN
I loaded
apn = epc.tmobile.com
MMSC url = http://mms.msg.eng.t-mobile.com/mms/wapenc
Port = 80


I can't save it with a blank port.

 

[anon(5928073)]

I would delete any APN settings you have under "Cellular" Download "Access Point" from the app store and input the APN settings I listed above.

Thats what worked for me!

 

[Lizr0204]

I tried that before but I reset the phone last night so I'll try again.

 

[Lizr0204]

And the odd thing is that when I set up what I have above... I could send no problem for about 5 mins then it stopped working. Does that make any sense?

 

[anon(5928073)]

Yeah try one more time. You might have to screw around with it a bit. I had too.

A lot of people are dealing with "expired" APN settings for MMS's. I have no idea why that is though. Mine has been working well for about a week now.

 

[Lizr0204]

So you created a new access point and used the settings above?

 

[anon(5928073)]

Yes. There should be a preset Access point that the app made. You can leave it. Create a new one with the settings that I stated above. Restart your phone and you should be good!

 

[Lizr0204]

I did as you indicated and I can receive pics but I still can't send. What else did you try?
I still think it's crazy that it worked the old way for a bit and then just stopped. This is so frustrating as T-Mobile claims there isn't anything wrong on their side.

 

[Lizr0204]

I sent a pic from phone a to phone b (the one with issues) and once I got it I saved it. I then sent that pic back to the phone A and it worked. But that's it -- I've now sent pics form both phones and neither works. I don't get this at all.

 

[Fatawan]

Try this:

The apn name address fast.t-mobile.com

MMSC is http://mms.msg.eng.t-mobile.com/mms/wapenc

MCC 310
MNC260
APN Protocol IPv4

 

[metalchick719]

Access Point should solve the problem. I have a Rogers 920 and everything worked fine for me once I installed it.

 

[mth17]

the apn doesn't really have much to do with the MMS. i figured out a way to solve it in this thread:
http://forums.windowscentral.com/nokia-lumia-920/232060-not-able-receive-mms-nokia-lumia-920-t.html

go take a look and it might work for you

 

[chetan_merchant]

I have an unlocked 920 from India on T-Mobile..even I had a similar problem. Got resolved today by contacting live chat. They asked me to switch off my phone, remove sim card and refreshed my settings from their end. Yes they asked to delete as many msgs as possible before the troubleshooting.. Things r working gr8 since then..You should try it.

 

[ariez84]

Try this:

The apn name address fast.t-mobile.com

MMSC is http://mms.msg.eng.t-mobile.com/mms/wapenc

MCC 310
MNC260
APN Protocol IPv4

This works for me. Was on the phone with tech for about an hour trying the epc.tmobile.com and it never worked until I changed to fast.t-mobile.com (With the dash) and leaving the port number completely blank with MMSC as http://mms.msg.eng.t-mobile.com/mms/wapenc.

Anyways...try both out and see which one works for you.

 

[danielm298]

Here are the pics on my wife's Lumia 920 unlocked from att to tmobile, I downloaded access point and choose the tmobile on...


I hope this helps, email me if u have any questions daniel.miranda@live.com

 

[YCSJ2980]

Thank you for this. At first I couldn't find it, and technical support was no help (they told me I wasn't getting the MMS images because the lumia 920 was lacking a certain band which it actually isn't lacking. Thanks T-MOBILE!). Turns out if you have an ATT phone that was locked (which I had unlocked by paying the ETF fee) you will not find access point in the store. So I had to download it using windowsphone.com onto my phone. After that I could finally get texts and such from T-Mobile. Would have never thought to do that till I saw this thread. Thank you for helping me finally fix what T-Mobile could not figure out.

YCS