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  1. John McCrowski's Avatar
    So due to numerous issues with my brand new Lumia 920 I was advised to backup and restore my phone to which I did. Unfortunately when I went to SkyDrive to retrieve my photos there was nothing there! Before restoring my phone I went to settings > backup > photos > and I chose "Best Quality WiFi" for both photos and videos. Yet when I go to my camera roll there's nothing there except for 2 albums titled "Camera Roll from SkyDrive" and "Mobile Uploads from SkyDrive" but with nothing in them! Not only that, but none of my apps have been properly backed up. Instead I keep on getting Error Code #8000FFF which tells me "Attention required. Tap Here". When I do that nothing happens and it goes back to showing me the error code. Very frustrating because I had tons of photos on there and I believe I went through the proper channels to back it up, yet it seems that I either made a mistake or the phone itself failed on me =/ Any help would be much appreciated. Thanks!
    Last edited by John McCrowski; 08-12-2013 at 11:04 PM.
    08-12-2013 10:52 PM
  2. pavvento's Avatar
    So due to numerous issues with my brand new Lumia 920 I was advised to backup and restore my phone to which I did. Unfortunately when I went to SkyDrive to retrieve my photos there was nothing there! Before restoring my phone I went to settings > backup > photos > and I chose "Best Quality WiFi" for both photos and videos. Yet when I go to my camera roll there's nothing there except for 2 albums titled "Camera Roll from SkyDrive" and "Mobile Uploads from SkyDrive" but with nothing in them! Not only that, but none of my apps have been properly backed up. Instead I keep on getting Error Code #8000FFF which tells me "Attention required. Tap Here". When I do that nothing happens and it goes back to showing me the error code. Very frustrating because I had tons of photos on there and I believe I went through the proper channels to back it up, yet it seems that I either made a mistake or the phone itself failed on me =/ Any help would be much appreciated. Thanks!

    Was your phone connected to wifi when the photos were supposed to get uploaded? What happens when you login to Skydrive and check the folders? The sync is one way, meaning your photos go from your phone to skydrive, but won't go from skydrive into the camera roll folder on your phone.
    08-13-2013 12:42 AM
  3. John McCrowski's Avatar
    Was your phone connected to wifi when the photos were supposed to get uploaded? What happens when you login to Skydrive and check the folders? The sync is one way, meaning your photos go from your phone to skydrive, but won't go from skydrive into the camera roll folder on your phone.

    Hi thanks for your reply. When I login to SkyDrive I click on photos but nothing shows up =(
    08-13-2013 01:51 AM
  4. gedzum's Avatar
    I'm not sure, but if you set those backup photo in settings, I think it only works with pictures you take afterwards.

    Probably would have been better to backup on PC using the cable and desktop app.
    08-13-2013 02:08 AM
  5. John McCrowski's Avatar
    I'm not sure, but if you set those backup photo in settings, I think it only works with pictures you take afterwards.

    Probably would have been better to backup on PC using the cable and desktop app.
    Yo you've got to be kidding me! Man first I'm having battery issues, then my camera starts taking blurry pictures, and now this! Just my luck =\ *Sigh* thanks for your help.
    08-13-2013 03:56 AM
  6. Kellzea's Avatar
    Yo you've got to be kidding me! Man first I'm having battery issues, then my camera starts taking blurry pictures, and now this! Just my luck =\ *Sigh* thanks for your help.
    check documents, mobile uploads.

    They don't go in "pictures". It sounds to me like you have a faulty unit. I would take it to a repair centre.
    08-13-2013 04:04 AM
  7. gedzum's Avatar
    Yo you've got to be kidding me! Man first I'm having battery issues, then my camera starts taking blurry pictures, and now this! Just my luck =\ *Sigh* thanks for your help.
    I'm not sure for certain. But like you, I tried that setting before and it did not sync photos I had taken previously. Only synced with pictures I took after.

    Have you not connected with usb cable and synced with your PC before? If you have, your pictures will be where Kellzea posted.

    Edit: I just tested it and, for me, it does not upload pictures taken previously to SkyDrive after enabling that setting. Only pictures taken after.
    Last edited by gedzum; 08-13-2013 at 04:35 AM.
    08-13-2013 04:25 AM
  8. ttsoldier's Avatar
    As mentioned above, the setting works for photos taken after.

    What you should have done is go to your camera roll, and select "select all", then save to skydrive.
    08-13-2013 08:18 AM
  9. John McCrowski's Avatar
    As mentioned above, the setting works for photos taken after.

    What you should have done is go to your camera roll, and select "select all", then save to skydrive.
    Dang. I saw it on YouTube how to backup my Lumia and the Nokia lady over the chat told me the same thing =\
    08-13-2013 10:46 PM
  10. gedzum's Avatar
    Dang. I saw it on YouTube how to backup my Lumia and the Nokia lady over the chat told me the same thing =\
    Sorry if you lost any pictures. It's unfortunate. In hindsight it would have probably been better to verify your backups before the reset.
    08-14-2013 05:14 AM
  11. cyberden's Avatar
    It's a good thing that it doesn't automaticaly upload existing pictures.

    It could be a good idea to ask the user wether or not it should be done but the default value should never be to upload existing pictures (there can be many).
    08-14-2013 05:31 AM

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