10-19-2013 10:19 AM
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  1. andrewkeith5's Avatar
    I just spent a hour on the phone with AT&T this guy and his superviser never heard of the Amber update or any future updates not a good sign
    Once again, customer services staff are almost always the last to be told about anything like this (except possibly for store staff). They aren't told anything until it actually happens becuase otherwise they'd go around telling people information that could turn out to be wrong.

    The more reliable source is Nokia, who have said end of September.

    I can't remember a software update in history where a customer service advisor or store salesperson has known about the update before it is released - and most still aren't interested enough to know about it after.
    08-22-2013 10:15 AM
  2. Zolotoy's Avatar
    They want as many people to look at and upgrade to the 1020 as possible. Just like they did with taking their time with the Windows 7.8 update to try to get customers to purchase Windows 8 phones.
    That cannot be, no way.
    08-22-2013 10:18 AM
  3. Keith Wallace's Avatar
    Actually I'm snickering that Verizon once again beat AT&T by getting the GDR2 update to their windows phone first. But we'll wait like the rest of the world does...
    What do you mean, "once again?" AT&T got GDR1 first. AT&T got the 92x line of devices first. AT&T got the 102x line of devices first. Verizon got Spartan Assault in a way that was easily worked around, and they got GDR2 first. It's not like Verizon's running up and down the race track beating AT&T here.
    JohnStrk likes this.
    08-22-2013 11:02 AM
  4. leo74's Avatar
    I am pretty sure they didn't forget about us. Don't get me wrong, I am eagerly waiting for the upgrade as well and I am drooling over it since I first read about it. What we need to keep in mind is that we are the WP nerds. I have a few friends using WP8 and they have never heard of an upcoming upgrade and I guess as long as their phone doesn't tell them that there is an upgrade available, they don't care because they are happy with their phone. Again, I am not saying I wouldn't want AT&T to move faster (in fact, I am thinking about switching providers and the fact that AT&T seems to be dragging a bit, is only one more reason for this consideration), but I also understand that they probably have reasons to follow their plan (whatever that might be) and just because us "hardcore nerds" can't wait to get our hand on amber, doesn't mean that AT&T doesn't care or forget about their users.
    Patience is a virtue... (although I have to confess, I'd rather have "hurry the F##k up" be a virtue :)
    08-22-2013 11:24 AM
  5. ricbon's Avatar
    and you do know once we get GDR2 we will be asking where is GDR3 right?
    iamtim, JohnStrk and I Unquello like this.
    08-22-2013 11:26 AM
  6. Alex Rodriguez's Avatar
    I swear, it's like I'm playin' cards with my brother's kids or somethin'.

    This isn't about whether you flashed your phone or not. This is about raging at AT&T because they haven't yet released GDR2 and, according to you, stopped caring about the 920.

    I'm saying there isn't one shred of actual evidence they've stopped caring about the 920; all you've got is your personal rage-gasm against them. I'm also saying that unless anyone can prove otherwise, AT&T has yet to drop the ball on the GDR2 rollout; it was promised in August or September (depending on which reports you read) and it's still August.

    Your personal phone is irrelevant. You seem to have an axe to grind over AT&T, but you do need to chill because lack of caring about, or failure to provide updates for, WP8 devices is not something AT&T can be tagged with. Yet.
    I swear you have to work for AT&T. I understand they still within their time frame to deliver the update. What bothers me and most of the people commenting on the thread is that they are the Premier Carrier, they have Nokia's backup but they are failing to deliver a major update in comparison to other carriers. Is not about what phone anyone has. Is about delivering an update that AT& T in the past have been the first doing so once again because they are THE PREMIER CARRIER . Is not about the time frame they have is about being the official carrier and not delivering the update to your clients that month after month are paying their bill and expect the same features others in other carriers are already enyoying. Do you understand that or you want me to write in Spanish for you and maybe you can get it. Cause since the beginning of the thread I understand the September time frame.
    Pepe D Vegas likes this.
    08-22-2013 11:59 AM
  7. uselessrobot's Avatar
    Would you at least be willing to rage about Nokia announcing amber 3 months ago, and just now start rolling it out?
    If anything, I think that's my frustration and I think the source for many others. Nokia makes a big fanfare of it, starts rolling it out on new devices and the rest of us are stuck waiting. Nokia, and to be fair most other companies, engage in this sort of nonsense of premature announcements. In their eagerness to generate buzz they announce a a device or update far too early but the end result is that by the time the product hits the market people are frustrated or have moved on.

    In this regard, Apple is a lot smarter. You can't control speculation and leaks, but you'll notice that every time they've announced a new phone it's gone on sale within weeks. So right when consumers are excited and most likely to make impulsive decisions, they can walk into a store and buy the device.

    iOS 7 bucked the trend somewhat, but then that was a large scale update that went into beta. I don't recall if it requires a developer license, but the beta version has been available for download for months, and doesn't require wiping your phone to get it. But in this particular case there's a good reason for taking this path. It's a beta release and they want it out in the wild being thoroughly tested. It's also a form of pre-release buzz for the iPhone 5S and 5C. Rest assured, however, that the day those phones go on the market everyone else will be able to upgrade their iPhone 3, 4 and 5.

    Apple's marketing department is the best in the business, without question, and it's really a big source of their success. Everyone else seems to merely flounder around making the same old mistakes. Certainly, Apple's success gives them flexibility, but they would never tolerate the kind of crap Nokia faces with working with AT&T. Apple is also smart enough to keep their product line simple and not offer numerous distinct variants for each carrier. Even Samsung has a more sensible product lineup than Nokia.

    We can argue about how irrelevant this all is and how impatient we are. However, we're the evangelists. The fact that we're here means you're more informed than your average consumer. So we're the ones who consciously or not end up shaping public perception. Both Nokia and Microsoft have instill certain expectations in us and it doesn't take much effort to look over at Apple and see how they're doing things. So from that perspective it's inevitable there would be frustration.
    Alex Rodriguez likes this.
    08-22-2013 12:10 PM
  8. Luis Carlos Ruiz Paternina's Avatar
    Well, If I pay for a phone to Nokia.. and the phone price includes the FM radio that I have not used and now At&t does not want to activate the FM radio that I already paid for just because they want to charge me extra for their At&t radio service then Nokia MUST either fix the issue by forcing At&t to push this in the amber update or refund the money for the Radio that they are not guaranteeing as functional. There must be some kind of legal action that we can take to force At&t to give us what we paid for. At GDR1 we understood that the OS did not support the FM Radio but now it does so there is no reason why they would retain it from us. Let's hope they won't deny that right of ours to use what we have in our phone. I was enough their blocking our Internet sharing, Damn I am paid for this data plan and I should be able to share it with anybody.

    Should I pay more for a Soda just because I am giving some to a thirsty homeless person? Am I not entitled to choose who I give my stuff If I am paying for it? What's happening in America? What's going on in the land of freedom?

    So At&t, take the time that you need to test the update but give us what we have been waiting for and what we are rightfully entitled for.
    Alex Rodriguez and laserboy like this.
    08-22-2013 12:13 PM
  9. Alex Rodriguez's Avatar
    If anything, I think that's my frustration and I think the source for many others. Nokia makes a big fanfare of it, starts rolling it out on new devices and the rest of us are stuck waiting. Nokia, and to be fair most other companies, engage in this sort of nonsense of premature announcements. In their eagerness to generate buzz they announce a a device or update far too early but the end result is that by the time the product hits the market people are frustrated or have moved on.

    In this regard, Apple is a lot smarter. You can't control speculation and leaks, but you'll notice that every time they've announced a new phone it's gone on sale within weeks. So right when consumers are excited and most likely to make impulsive decisions, they can walk into a store and buy the device.

    iOS 7 bucked the trend somewhat, but then that was a large scale update that went into beta. I don't recall if it requires a developer license, but the beta version has been available for download for months, and doesn't require wiping your phone to get it. But in this particular case there's a good reason for taking this path. It's a beta release and they want it out in the wild being thoroughly tested. It's also a form of pre-release buzz for the iPhone 5S and 5C. Rest assured, however, that the day those phones go on the market everyone else will be able to upgrade their iPhone 3, 4 and 5.

    Apple's marketing department is the best in the business, without question, and it's really a big source of their success. Everyone else seems to merely flounder around making the same old mistakes. Certainly, Apple's success gives them flexibility, but they would never tolerate the kind of crap Nokia faces with working with AT&T. Apple is also smart enough to keep their product line simple and not offer numerous distinct variants for each carrier. Even Samsung has a more sensible product lineup than Nokia.

    We can argue about how irrelevant this all is and how impatient we are. However, we're the evangelists. The fact that we're here means you're more informed than your average consumer. So we're the ones who consciously or not end up shaping public perception. Both Nokia and Microsoft have instill certain expectations in us and it doesn't take much effort to look over at Apple and see how they're doing things. So from that perspective it's inevitable there would be frustration.
    Nothing but the truth. Microsoft always have been like that.Now Nokia is doing the same. They like to announce stuff wayyyy ahead of time and then fails to deliver and when they do deliver is incomplete or there is a problem
    08-22-2013 12:15 PM
  10. Bob Shiska's Avatar
    The ATT 8X has GDR2, which goes to show that they're not holding it back intentionally or just dilly dallying. Either they're testing one device at a time and Nokia got them the update after HTC, or there are some quirks with the 920 on ATT that need to be worked out, or something else, but it's not like they're months late. The VZW/T-Mo updates only got released last week.

    Everyone on here just needs to chill a bit.
    iamtim likes this.
    08-22-2013 12:27 PM
  11. iamtim's Avatar
    I swear you have to work for AT&T.
    Nope, I work for a chemical company in Irvine, CA.

    I understand they still within their time frame to deliver the update.
    Then you really have nothing to complain about for this issue. Should be end of thread now. But...

    What bothers me and most of the people commenting on the thread is that they are the Premier Carrier, they have Nokia's backup but they are failing to deliver a major update in comparison to other carriers.
    Unless you work for those carriers, or AT&T, and have intimate knowledge of what it takes for those carriers to put out updates, you don't know that they're failing. You don't know anything.

    Did you know that AT&T released GDR2 for the HTC 8X? Yeah, AT&T who has - according to you - completely failed to support WP8 has actually released GDR2! And it's already on the Nokia Lumia 520 and the 1020.

    So... "failing to deliver"? Huh, ok. Maybe you should revert to Spanish, because you're not getting it much in English.
    08-22-2013 12:29 PM
  12. Bob Shiska's Avatar
    If anything, I think that's my frustration and I think the source for many others. Nokia makes a big fanfare of it, starts rolling it out on new devices and the rest of us are stuck waiting. Nokia, and to be fair most other companies, engage in this sort of nonsense of premature announcements. In their eagerness to generate buzz they announce a a device or update far too early but the end result is that by the time the product hits the market people are frustrated or have moved on.
    But it's not premature. They released the 925/1030 within weeks of their announcements. Those phones were developed with GDR2, everything else needs to have firmware updated to peacefully coexist. Furthermore, Nokia and carriers have finite resources, and would clearly focus on getting new handsets out over delivering minor tweaks to existing devices. It just makes sense that GDR2 on the 920 would come after the 925 and 1020.

    It's less than a month from the 1020 release. Only a week since VZW released on the 928. Not the end of the world.
    iamtim likes this.
    08-22-2013 12:35 PM
  13. Alex Rodriguez's Avatar
    Well, If I pay for a phone to Nokia.. and the phone price includes the FM radio that I have not used and now At&t does not want to activate the FM radio that I already paid for just because they want to charge me extra for their At&t radio service then Nokia MUST either fix the issue by forcing At&t to push this in the amber update or refund the money for the Radio that they are not guaranteeing as functional. There must be some kind of legal action that we can take to force At&t to give us what we paid for. At GDR1 we understood that the OS did not support the FM Radio but now it does so there is no reason why they would retain it from us. Let's hope they won't deny that right of ours to use what we have in our phone. I was enough their blocking our Internet sharing, Damn I am paid for this data plan and I should be able to share it with anybody.

    Should I pay more for a Soda just because I am giving some to a thirsty homeless person? Am I not entitled to choose who I give my stuff If I am paying for it? What's happening in America? What's going on in the land of freedom?

    So At&t, take the time that you need to test the update but give us what we have been waiting for and what we are rightfully entitled for.
    Here is what they should give you
    http://conversations.nokia.com/2013/08/15/green-light-for-lumia-amber/
    08-22-2013 12:37 PM
  14. Bob Shiska's Avatar
    I was enough their blocking our Internet sharing, Damn I am paid for this data plan and I should be able to share it with anybody.

    Should I pay more for a Soda just because I am giving some to a thirsty homeless person? Am I not entitled to choose who I give my stuff If I am paying for it? What's happening in America? What's going on in the land of freedom?
    Did you make an agreement when you purchased said soda that you would not give some to a thirsty homeless person? Did Coca-cola or whatever supplier you got it from offer a different, more expensive agreement that would allow you to give some to a homeless person?

    It's not a right if you agreed explicitly that it wasn't in the package you purchased.
    iamtim likes this.
    08-22-2013 12:43 PM
  15. Moiz Mian's Avatar
    Well, If I pay for a phone to Nokia.. and the phone price includes the FM radio that I have not used and now At&t does not want to activate the FM radio that I already paid for just because they want to charge me extra for their At&t radio service then Nokia MUST either fix the issue by forcing At&t to push this in the amber update or refund the money for the Radio that they are not guaranteeing as functional. There must be some kind of legal action that we can take to force At&t to give us what we paid for. At GDR1 we understood that the OS did not support the FM Radio but now it does so there is no reason why they would retain it from us. Let's hope they won't deny that right of ours to use what we have in our phone. I was enough their blocking our Internet sharing, Damn I am paid for this data plan and I should be able to share it with anybody.

    Should I pay more for a Soda just because I am giving some to a thirsty homeless person? Am I not entitled to choose who I give my stuff If I am paying for it? What's happening in America? What's going on in the land of freedom?

    So At&t, take the time that you need to test the update but give us what we have been waiting for and what we are rightfully entitled for.
    Pretty sure ATT will include FM radio. Correct me if I'm wrong but don't the 8X and 1020 have the FM radio? So don't worry!
    08-22-2013 12:57 PM
  16. Moiz Mian's Avatar
    You've got to be kidding me! Rogers just released Amber for their 920's...I hate you ATT
    08-22-2013 01:13 PM
  17. mcclelland27's Avatar
    AT&T To Seed Amber on Lumia 920 Soon | NokiaViews.com

    AT&T To Seed Amber on Lumia 920 Soon
    Nokia has pushed Amber update to all of its Lumia windows phones, but AT&T, which is the touted as main Windows Phone network provider in US is still testing it. One reddit user contacted Microsoft Store’s employee and he was told that AT&T will be seeding the GDR2, a k a Amber update in less than two weeks. He mentioned August 26 in his post.
    08-22-2013 01:14 PM
  18. elyodeel's Avatar
    When 1308 was released, att pushed it out immediately... Then many people had connectivity issues. It took a week or so and then att pushed out 1314. Maybe they are actually testing this update?
    08-22-2013 01:19 PM
  19. DalekSnare's Avatar
    People get annoyed because AT&T customers in particular have developed a habit of moaning and groaning about stuff there is absolutely no reason to moan and groan about in every single possible place, multiple times.

    This is at least the second thread dedicated to a question that was answered before the first thread was created.

    It gets incredibly frustrating reading the same childish rubbish and not being able to avoid it if one wants simply to use a website.
    I could understand that, but if they don't want to see dissatisfied AT&T users' complaints, why do they spend so much time reading their threads and posting most of the replies? So there are 2 threads about AT&T updates. By clicking one of them and participating, you've devoted much more time to reading AT&T complaints than you ever would have if you'd ignored it. And you haven't prevented another thread, since whoever starts the next one will obviously not have read this one.

    So the question remains unanswered as to why so many non-AT&T users come to this thread to bash AT&T users who want the update, cluttering up the thread and making it harder to see if anyone has actual info, such as new correspondence with an AT&T rep.

    Sorry you have to see two topics about AT&T users (but you didn't have to click on them), but we have to read through lots of posts about why AT&T users shouldn't care. So in that light I'll have to agree with your last statement: "it gets incredibly frustrating reading the same childish rubbish and not being able to avoid it if one wants simply to use a website."
    08-22-2013 02:45 PM
  20. russshoe's Avatar
    I just talked to a rep of the office of the president for AT&T wireless she advises the update is being tested once completed it will be released
    08-22-2013 03:19 PM
  21. Rhoyz's Avatar
    I just talked to a rep of the office of the president for AT&T wireless she advises the update is being tested once completed it will be released
    generic answer.
    08-22-2013 03:24 PM
  22. paulxxwall's Avatar
    Nope, I work for a chemical company in Irvine, CA.



    Then you really have nothing to complain about for this issue. Should be end of thread now. But...



    Unless you work for those carriers, or AT&T, and have intimate knowledge of what it takes for those carriers to put out updates, you don't know that they're failing. You don't know anything.

    Did you know that AT&T released GDR2 for the HTC 8X? Yeah, AT&T who has - according to you - completely failed to support WP8 has actually released GDR2! And it's already on the Nokia Lumia 520 and the 1020.

    So... "failing to deliver"? Huh, ok. Maybe you should revert to Spanish, because you're not getting it much in English.
    oh sweet so the 8x has it ,the 520 has it and the 1020 has it.so what is the problem with releasing's the update if it can work on the 8x, 520,1020 then it can work on the 920 or Nokia would not have published it no questions about it makes no sense what's so different and special about the 920 vs all the other device like the 1020..oh I know its the fm tuner there having a problem picking up npr now I get it ......so silly
    AlexRodriguezNY likes this.
    08-22-2013 03:38 PM
  23. russshoe's Avatar
    No it was not I dealt with these folks in the past they are straight shooters She said she will call be back with more and she will they always followed up in the past
    08-22-2013 03:40 PM
  24. iamtim's Avatar
    so what is the problem with releasing's the update if it can work on the 8x, 520,1020
    I don't know; I don't work for AT&T. Neither does anyone else on this thread. That's the point; we don't know what "testing" entails. We don't know how involved it is. We don't know to what lengths AT&T goes. There could be many problems, there could be few problems. We just don't know.

    But! They're obviously working on it. AT&T is obviously putting it out. So all this whinging that it's not here yet - especially when it's not overdue - is pointless and silly.

    what's so different and special about the 920 vs all the other device like the 1020
    Again, I don't know. Obviously something, or it would be out already. Like the 8X, 520, and 1020.
    08-22-2013 03:45 PM
  25. AlexRodriguezNY's Avatar
    Everyone that wants to know about the update ask Tim(iamtim).He works for AT&T.He knows about the update.
    Pepe D Vegas likes this.
    08-22-2013 03:57 PM
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