1. KaraNari's Avatar
    After the last update my phone has begun to randomly crash while texting, looking something up, or playing a game. It will freeze briefly and then go to the nokia screen, followed by the windows phone screen. Every time it restarts I lose the last text messages I sent or received, which can become a confusing mess pretty quickly. I tried deleting apps, resetting it, and I took it back to the store where it was tweaked with to make it work a bit better...that lasted about a day. I did a complete hard reset and instead of installing all my old apps right away I just left it empty. Well, it is still crashing. :/ Does anybody know about this type of problem or has had this problem, or do I just need to give in and get a new phone.
    09-10-2013 09:45 PM
  2. pankaj981's Avatar
    What's your firmware version?
    09-10-2013 09:56 PM
  3. KaraNari's Avatar
    It's the Amber update, or I am hoping that is correct, I found the information under extras and info.
    09-10-2013 10:06 PM
  4. Salvador Molina Molina's Avatar
    This use to happen to my windows phone device. Suddenly it restarted without notice, i tried everything, soft reset, hard reset, deleted apps, reinstalled the updates and nothing, I even took it to the store for repairs... One day i realized that some of the music files i loaded into the device were corrupt. As soon as i delete it them the reboots stopped... have you uploaded music lately?
    09-10-2013 10:24 PM
  5. pankaj981's Avatar
    It's the Amber update, or I am hoping that is correct, I found the information under extras and info.
    Settings >> About >> More Info >> Firmware revision number. Also what firmware are you on? Settings >> extras+info >> More info >> country variant
    09-10-2013 10:28 PM
  6. Mark Dart's Avatar
    My day one Nokia 920 Which is in for repair again( been repair approx. 3 months all up) was random rebooting. Lucky enough to borrow a work 920(which they didnt like) has never randomly rebooted. So I reckon its a hardware issue
    09-10-2013 10:32 PM
  7. KaraNari's Avatar
    I don't have anymore music on it. Once I did a factory reset I have barely installed anything back onto it.

    Firmware revision number is 3047.0000.1326.2001
    Country variant, I'm assuming is the first part and it says Canada.

    I mean it *could* be a hardware issue, I got it when it first came out, so I've had it since November 2012.
    09-11-2013 08:06 AM
  8. pankaj981's Avatar
    If its Canada I would say it could be Rogers. In that case I would suggest you to flash it once with the Rogers firmware one last time before you take it to store again. For flashing instructions refer to the sticky on the top of 920 forums
    09-11-2013 08:41 AM
  9. KaraNari's Avatar
    Thanks, I will look into this flashing thing! Never heard of that before!
    09-11-2013 05:59 PM

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