1. sn0t's Avatar
    My Nokia L920 has been updated to the GDR2 Update for about 2 weeks now. Today I have experienced the following errors:

    - the phone has stopped auto rotating
    - the nokia pro camera app keeps on crashing

    I have never experienced these errors. Does anyone know how to fix it? i have restarted my phone a couple of times and still experiencing these errors.
    09-22-2013 02:23 AM
  2. Microsoftjunkie's Avatar
    Anyone that updated to gdr2 needs to "Factory Reset" their device.
    09-22-2013 02:27 AM
  3. sn0t's Avatar
    is there a reason why it needs a factory reset?
    09-22-2013 02:29 AM
  4. Microsoftjunkie's Avatar
    I would say yes, but don't know the specifics. Me, including many ppl here experienced problems after updating but they were fixed after factory reset.
    09-22-2013 02:36 AM
  5. Mantraxalos's Avatar
    Yes the hard reset after a firmware update fixes much.
    09-22-2013 07:35 AM
  6. Darren Walsh's Avatar
    That's why I always flash the latest firmware, less red tape!
    09-22-2013 07:38 AM
  7. sn0t's Avatar
    so i decide to factory reset. its been 4hours now and the gears are still spinning. Tried to download the OS so i can flash it with navifirm plus and the nokia care software doesnt seem to work. any suggestions?
    09-22-2013 07:55 AM
  8. amrut_m's Avatar
    keep the Volume down and Phone Lock Button Pressed and let it restart.
    you will get the spinning gears screen again but it will go in sometime.
    Should'nt take more than an hour.
    09-22-2013 08:54 AM
  9. sn0t's Avatar
    tried it a couple of times. in 30min intervals. didnt do anything

    Do you know if this factory setting error is an OS issue or a hardware issue?
    09-22-2013 09:08 AM
  10. amrut_m's Avatar
    plug in the charger and leave it.
    depends on how much data you have on the phone
    09-22-2013 09:17 AM
  11. sn0t's Avatar
    ok my phone finally worked, my phone can not auto rotate still cant auto rotate (as mentioned at the very beginning of the post). Did anither factory reset. After that the auto rotate still doesnt work.

    and i know that it doesnt work at the start screen. the message, email, settings, IE can not auto rotate the screen
    09-22-2013 10:00 AM
  12. jojapath's Avatar
    ok my phone finally worked, my phone can not auto rotate still cant auto rotate (as mentioned at the very beginning of the post). Did anither factory reset. After that the auto rotate still doesnt work.

    and i know that it doesnt work at the start screen. the message, email, settings, IE can not auto rotate the screen
    Try to install a hardware benchmark app (Or just install a compass app...) to see if your phone's gyroscope works.

    If it does, you'll know the problem is software-related and not hardware-related...
    09-22-2013 04:10 PM

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