09-26-2013 08:13 PM
44 12
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  1. Jazmac's Avatar
    A few minutes ago, I called AT&T here in Las Vegas and spoke with a support rep named "Roger". I asked him to tell me, "if he knows" WHEN the Amber update would be coming out.

    His first question to me, "how long have I had my phone?"

    Right there I got worried since what does it matter how long I had it? But I answered, and he put me on hold.

    When he came back he said, "should be next week. System, Navigator and some other things are coming out at the same time so you will get all of those updates."

    Already I suspect he isn't focused yet.

    Then I asked, "The update I'm talking about is the AMBER update for the Nokia Lumia 920."
    I said further, "If you don't know, then you don't know, but if you know, when, will the Amber update coming out."

    Now I gave him all kinds of opportunity to get out of the question, but Roger put me on hold again. And this time, I laughed at his answer to keep from saying what I really wanted to say.

    When he came back, Roger actually said, and I quote, "Ohhhh that update is scheduled to be released on the 31st of this month."

    I said "Sir, there is only 30 days in September."

    Then rather than giving up he actually said, "..well, when they say September 31st, they actually mean MIDNIGHT on the 30th"

    I said, "well would that not be October 1st?"

    He stuttered something and that's when I really laughed in his face, told him to have a good day and hung up. smh. I thought I was talking to a rep from Sprint.
    WPer, HaibaneReki, Kieta and 5 others like this.
    09-24-2013 09:44 PM
  2. Laura Knotek's Avatar
    He probably doesn't have a clue but isn't allowed to say, "I don't have a clue."
    09-24-2013 09:46 PM
  3. multo's Avatar
    Either drunk or stoned. :P

    Sent from my Lumia 925 using Tapatalk
    iboypx likes this.
    09-24-2013 09:52 PM
  4. Bighouse's Avatar
    There are* only 30 days in September. FIFY. Isn't it annoying when someone corrects someone else (30 / 31 days) when it's obvious what the intent of the statement is?

    This really doesn't seem that bad. Just someone trying to do his job.
    gizzzmo likes this.
    09-24-2013 09:53 PM
  5. Derausgewanderte's Avatar
    He probably doesn't have a clue but isn't allowed to say, "I don't have a clue."
    a conundrum ;) But, I think the rep may be smarter than we think by saying 31st of this month. The question really is, who is "they"?
    Unless MS/Nokia or ATT publish a statement for everybody to read this all means nothing probably.
    09-24-2013 09:54 PM
  6. anon5351951's Avatar
    Hey sounds kinda promising though, right guys? It probably will come out first day of October
    09-24-2013 09:55 PM
  7. paulxxwall's Avatar
    He probably doesn't have a clue but isn't allowed to say, "I don't have a clue."
    and that's where att is wrong because whether or not good or bad honesty is the best customer service
    any company can offer!
    Jazmac and snowmutt like this.
    09-24-2013 09:57 PM
  8. Mike Joseph's Avatar
    Don't forget December has 31 days, maybe he was told by the end of the year not month and did not want to say so.
    09-24-2013 10:05 PM
  9. Mike Joseph's Avatar
    I just got this in an email from AT&T.

    Michael, your new favorite smartphone is here! Galaxy S3 Mini for $0.99

    So I own a 920 and they think I want this? Really?
    snowmutt likes this.
    09-24-2013 10:08 PM
  10. metalchick719's Avatar
    I think "Wow!" pretty much sums this whole thing up.
    Laura Knotek and Jazmac like this.
    09-24-2013 10:17 PM
  11. anon5351951's Avatar
    Nokia said way back when Amber started rolling out that they planned on having every device update out by the end of September... So seems about right to me.
    09-24-2013 10:43 PM
  12. glidingsideways's Avatar
    Well I am not overwhelmed by this update, there are some things I like, But I would like hands on experience before I pass judgement. I am more disappointed by the fact apple releases there new update.. android releases there new update and wahlaa... All my android and apple co workers got there update within days. We have waited well over a month now. Microsoft/nokia is really fighting and uphill battle against the giants in the mobile world. But I am locked in for 17 more months with my 920 so hopefully by the end of this contract I wont want to switch my brand. Apple is out of the question. But Android is... creeping.
    dgr_874 and paulxxwall like this.
    09-25-2013 12:56 AM
  13. Jazmac's Avatar
    There are* only 30 days in September. FIFY. Isn't it annoying when someone corrects someone else (30 / 31 days) when it's obvious what the intent of the statement is?

    This really doesn't seem that bad. Just someone trying to do his job.
    That you Roger?? lol.
    09-25-2013 09:15 PM
  14. WPer's Avatar
    Really like this post, Jazmac. Your Roger made my day.
    Jazmac likes this.
    09-25-2013 11:36 PM
  15. raycpl's Avatar
    Sounds like A&T systems exist in a parallel universe that has 31st in September!!!.. [cue theme from twilight zone..ni ni nee ni ni ni nee ni...]
    Jazmac likes this.
    09-26-2013 01:45 AM
  16. montsa007's Avatar
    You should have asked him "Hey Roger, were you working for Rogers (Canada) and got fired because you gave cheap service and people automatically assumed you were the owner because you share your name with the company?"

    He'd be like this I can tell you and hang up on you ;) >>>>
    Jazmac likes this.
    09-26-2013 02:35 AM
  17. PB_H's Avatar
    I thought I was talking to a rep from Sprint

    -you were.
    Nogitsune Micah and Jazmac like this.
    09-26-2013 03:11 AM
  18. HaibaneReki's Avatar
    lol I need a LOVE! button :D
    09-26-2013 03:44 AM
  19. montsa007's Avatar
    lol I need a LOVE! button :D
    I would give you that if you were a girl :).
    I can still give you that depending who do you want to love?
    09-26-2013 04:23 AM
  20. HaibaneReki's Avatar
    :P that was for the OP ;)
    09-26-2013 05:48 AM
  21. montsa007's Avatar
    :P that was for the OP ;)
    Ah, in that case I'll give you a dozen and I hope the OP is happy to receive it from you, your avatar makes it quite obvious about your intentions and OP's avatar makes it obvious about your love buttons lol.
    I mean really, imagine you spreading your arms to give the OP some love and he (maybe she?) is looking at you in that creepy way :p

    I want to give you some love buttons


    OP's reaction
    HaibaneReki, Jazmac and snowmutt like this.
    09-26-2013 05:52 AM
  22. Tom Snyder's Avatar
    Is that October or December 31?
    09-26-2013 05:56 AM
  23. peacock93's Avatar
    Don't forget December has 31 days, maybe he was told by the end of the year not month and did not want to say so.
    I hope to have a Lumia 1520 by then and it will have GDR3/Bittersweet on it!
    09-26-2013 06:30 AM
  24. HaibaneReki's Avatar
    Ah, in that case I'll give you a dozen and I hope the OP is happy to receive it from you, your avatar makes it quite obvious about your intentions and OP's avatar makes it obvious about your love buttons lol.
    I mean really, imagine you spreading your arms to give the OP some love and he (maybe she?) is looking at you in that creepy way :p

    I want to give you some love buttons
    http://cdn-forums.wpcentral.com/avat...ar211375_4.gif

    OP's reaction
    http://cdn-forums.wpcentral.com/avat...ar165713_3.gif
    now I want to give some love buttons to you aswell
    Jazmac and snowmutt like this.
    09-26-2013 07:16 AM
  25. montsa007's Avatar
    now I want to give some love buttons to you aswell :D
    This is 1 legendary avatar of a forum member, that literally fits 'anywhere'
    I want you to find who he/she is :D, because this is how I am reacting now.
    09-26-2013 07:19 AM
44 12

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