1. unstoppablekem's Avatar
    I got a replacement device, and I signed in with my Microsoft account. Everything works fine, I can download apps, etc. But it says Attention required, and it gave me an error code. I thought it was the devices fault, so I asked for another replacement phone, but this had the same issue. It doesn't do this on the Lumia I want replaced. Why?

    Btw, it synced for a bit, then gave me the error code. Not all my text messages are backed up.

    Here is the screenshot of the error code. https://skydrive.live.com/redir?resi...wfgaiYC91g&v=3

    Please help! Thanks.
    10-04-2013 12:10 AM
  2. Laura Knotek's Avatar
    These folks had a different error code, but they solved it by disabling SMS backup. http://forums.windowscentral.com/win...-80c805e2.html
    10-04-2013 12:19 AM
  3. eric12341's Avatar
    I had this the other day when I was restoring my 8X from a hard reset. All I did was keep retrying until all the texts were restored, everything worked as normal afterwards.
    Laura Knotek likes this.
    10-04-2013 12:30 AM
  4. unstoppablekem's Avatar
    But I don't want to keep restoring and restoring.
    10-04-2013 08:11 AM
  5. unstoppablekem's Avatar
    I don't know why it does this. Please help. And I tried disabling chat backup, didn't work. Tried re-enabling it again, didn't work. Still get that error code.
    10-04-2013 08:33 AM
  6. sddjd's Avatar
    I had the exact same issue several times, tried disabling text backup, etc, to no avail.

    My microsoft account is tied to an msn.com address, so I created a new email account (hotmail) pointed to that. All synced perfectly, so I set the Microsoft Account to sync nothing at all. Several days later I checked back with the Microsoft Account settings, and enabled the email sync and it took. Really I have no use for it now that the duplicate is set up, so it's basically just there in the background.

    Clearly there's something afoot in how the phone sees these accounts as they tie to email accounts. Probably doesn't help that MS keeps bouncing from hotmail, to msn, to outlook.com. There are countless posts on MS' support boards, with the usual worthless responses from "support".

    Maybe this would be a workaround...
    10-04-2013 10:52 AM
  7. unstoppablekem's Avatar
    Then I don't know what to do. I don't want this stupid error code.
    10-04-2013 10:59 AM
  8. unstoppablekem's Avatar
    Should I post in Microsoft answers?
    10-04-2013 12:26 PM
  9. MrWhiteman's Avatar
    Should I post in Microsoft answers?
    This ALWAYS happens to me when I restore my phone. Delete the account and recreate it. Also make sure the clock is correct.
    10-07-2013 05:25 AM
  10. unstoppablekem's Avatar
    This ALWAYS happens to me when I restore my phone. Delete the account and recreate it. Also make sure the clock is correct.
    I couldn't delete it when it had the error. But for some reason, it doesn't have this issue anymore. I have no error, and it sync now.
    10-08-2013 12:44 PM

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