1. darkest.white's Avatar
    So here's the story, me and my girlfriend both have Lumia 920s, she wanted to add more music to her phone, connects it to the computer, unlocks her phone and it doesnt show up under my computer. In device manager it comes up as (something like this, i dont have her phone with me ATM) MTP device. (along those lines anyways). However my lumia 920 connects with no issues. If I plug in her phone yet again, under devices and prints i can clearly see her phone and it is recognized, but still, no file explorer available.

    I have tried uninstalling and reinstalling the device drivers with no luck. Any ideas?

    and thank you in advance to this awesome windows phone community :)
    10-06-2013 07:10 PM
  2. MrWhiteman's Avatar
    What OS?
    10-07-2013 06:50 AM
  3. darkest.white's Avatar
    Windows 8 Pro, system is fully updated. Also tried her phone on my desktop, same thing, my phone works, hers doesnt
    10-07-2013 07:52 AM
  4. metalchick719's Avatar
    I'm having the exact same problem now, only my computer runs Windows 7. Very annoying.

    I found a solution for this that worked for me. Try rebooting the phone. I had my 920 connected to my laptop and decided to try rebooting and it connected like normal again afterward.
    Last edited by metalchick719; 10-07-2013 at 10:39 AM. Reason: Added solution to problem
    10-07-2013 10:07 AM
  5. ejb222's Avatar
    reboot the phone while it is still plugged into the PC
    10-07-2013 12:55 PM
  6. darkest.white's Avatar
    Aweso9me! thank you guys so much for the help, I restarted while it was plugged in and worked like a charm! thanks a ton! :)
    metalchick719 likes this.
    10-08-2013 10:32 PM
  7. ejb222's Avatar
    Aweso9me! thank you guys so much for the help, I restarted while it was plugged in and worked like a charm! thanks a ton! :)
    No prob...had the same issue...just happened to try that and found it worked :) All electronics seem to have their quirks :P
    10-08-2013 11:19 PM
  8. mirzafida's Avatar
    Yes, its work guys. i'm trying to reboot while connected to my pc (windows 8). thanks
    12-23-2013 12:47 AM
  9. Butterflygirl55's Avatar
    I can't thank you enough. It worked!!
    02-19-2014 11:04 PM
  10. KRayn3r's Avatar
    I had a similar issue. Basically I connected my 920 to my laptop, it showed up but was not accessible. Turns out when you use a password on your phone it is inaccessible even when plugged into a PC. I thought that was rather clever. I never used a password until recently, hence the initial confusion.
    02-20-2014 05:29 AM
  11. KyuketsukiKageRyu's Avatar
    Thanks alot I rebooted my phone and installing the software now
    05-01-2014 09:39 AM
  12. rbgamblin's Avatar
    I had a similar issue. Basically I connected my 920 to my laptop, it showed up but was not accessible. Turns out when you use a password on your phone it is inaccessible even when plugged into a PC. I thought that was rather clever. I never used a password until recently, hence the initial confusion.
    I have a problem very similar to this one, but I do not use a password for lockscreen and never have.
    My phone will connect on a random computer at school, but not my home laptop. Any help? Win 7 OS on both machines

    For the record: I have tried restarting the phone while connected to laptop, and that did get the machine to recognize the it was connected at all, but it is still not available for files browsing via Windows Explorer, and Windows Phone App still does not recognize phone connected.
    05-15-2014 06:40 PM
  13. somethyme's Avatar
    I have the same issue with my Lumina 928 (OS=Windows 8). When I plug it into my Asus Q550LF (OS is Windows 8.1), the PC's "Devices and Printers" page shows it as "not connected," even though the phone indicates that it's connected to a charging source. (Strange, because I've done this previously without any problem.) Both phone and PC are fully updated. I've tried rebooting the phone while it's connected to the PC, but that has no effect. (I've also rebooting the PC.) Any other ideas out there?
    07-07-2014 04:48 PM
  14. Brette Inman's Avatar
    Is there any way around this?? I had a stupid pass code on my phone, busted the screen (phone will come on, but doesn't let me into anything) and can't access anything! So sad :(
    07-31-2015 10:16 AM
  15. Alan024's Avatar
    I had the same issue and found this thread while looking, my issue is that the usb3 port of my pc would only charge the phone, no other options available however when I moved the usb cable to a usb 2 port everything worked as it should, phone companion, import photos etc, strange considering the cable supplied with phone is fast charge usb c type yet in doesn't work in the fastest port on my pc.

    hope this helps someone out
    04-05-2016 12:35 PM

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