You guys must have some great luck. As it happens I had done a factory reset on my 920 yesterday only to have it still be in the running gears as of last night going into today. I called AT&T last night and spoke to tech support. Told them I already tried the 2 and 3 button press but phone would just restart back into the gears again. They said ok, we'll just send you out a replacement......it's another white 920 just like the one I currently have, so apparently there are still 920's at AT&T. She also stated they had black, white, yellow, red & blue, funny I know....it's cyan. Was hoping I could score a white 1020 as a replacement