1. berty6294's Avatar
    My friend had a 920 and an insurance plan through AT&T. He dropped and shattered the screen and AT&T said they dont have the 920 anymore but he could have the 8x. He refused anything but a Nokia so they gave him a 1020! He's a very lucky man, but give it a shot any of you with a 920!
    gerke and xandros9 like this.
    10-24-2013 11:07 AM
  2. DBDev's Avatar
    That's nice!
    10-24-2013 11:19 AM
  3. TMavC5's Avatar
    Sweet....
    10-24-2013 11:40 AM
  4. Killer BIGxyz's Avatar
    Wow, coincidence is that I shattered my screen yesterday, have att insurance, and will call them later for a replacement. I actually would rather a 920 because of built in wireless charging though, but I'll take a 1020 if not
    10-24-2013 11:48 AM
  5. berty6294's Avatar
    I figured maybe they'd give him a 925 but both of us were surprised when he said they offered a 1020! I wish I had a broken 920! lol
    10-24-2013 11:52 AM
  6. Killer BIGxyz's Avatar
    I figured maybe they'd give him a 925 but both of us were surprised when he said they offered a 1020! I wish I had a broken 920! lol
    wait, I know you have to pay like $50 or so to replace, how much did they charge for the 1020?
    10-24-2013 11:54 AM
  7. berty6294's Avatar
    wait, I know you have to pay like $50 or so to replace, how much did they charge for the 1020?
    He said he just paid the normal replacement fee. (not sure what that is on AT&T)
    Killer BIGxyz likes this.
    10-24-2013 11:56 AM
  8. Killer BIGxyz's Avatar
    He said he just paid the normal replacement fee. (not sure what that is on AT&T)
    cool thanks! I wouldn't mind a 925 either besides the fact its only16gb
    10-24-2013 12:05 PM
  9. Killer BIGxyz's Avatar
    I called them last night and they are indeed sending me a 1020 as a replacement. I've overly happy, except the fact that I lost wireless charging built in
    phirefly, xandros9 and barareklam like this.
    10-29-2013 10:00 PM
  10. Rudiepoo1's Avatar
    You guys must have some great luck. As it happens I had done a factory reset on my 920 yesterday only to have it still be in the running gears as of last night going into today. I called AT&T last night and spoke to tech support. Told them I already tried the 2 and 3 button press but phone would just restart back into the gears again. They said ok, we'll just send you out a replacement......it's another white 920 just like the one I currently have, so apparently there are still 920's at AT&T. She also stated they had black, white, yellow, red & blue, funny I know....it's cyan. Was hoping I could score a white 1020 as a replacement:(
    10-30-2013 10:07 AM
  11. thomas wojcik's Avatar
    You guys must have some great luck. As it happens I had done a factory reset on my 920 yesterday only to have it still be in the running gears as of last night going into today. I called AT&T last night and spoke to tech support. Told them I already tried the 2 and 3 button press but phone would just restart back into the gears again. They said ok, we'll just send you out a replacement......it's another white 920 just like the one I currently have, so apparently there are still 920's at AT&T. She also stated they had black, white, yellow, red & blue, funny I know....it's cyan. Was hoping I could score a white 1020 as a replacement:(
    So were you using factory warranty or att insurance?
    10-30-2013 10:31 AM
  12. berty6294's Avatar
    Sounds like they exchanged it under manufacturer's warranty in which they would send the broken one to Nokia and Nokia would send a 920 back. Now if it was under insurance, that has nothing to do with Nokia, that is AT&T exchanging their property for their property.
    thomas wojcik likes this.
    10-30-2013 10:41 AM
  13. Rudiepoo1's Avatar
    So were you using factory warranty or att insurance?
    Factory warranty.......so go figure this morning while doing another search on this issue I found the update on this site showing this method that was posted via the Nokia blog.
    Suffering from the spinning cogs issue on a Nokia Windows Phone? There's a fix for that | Windows Phone Central

    So after installing the Nokia Software Updater I was able to get my phone back up. Unfortunately I removed the SIM card last night as part of troubleshooting and will have to finish up once home. So I wonder how AT&T is going to handle this if I just resent them the phone their sending me? Not sure if I should just swap mine out now with the replacement or not??
    thomas wojcik likes this.
    10-30-2013 11:06 AM

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