Hi again everyone I am having a problem both with Nokia and my Lumia 920 I will start with the phone of which I am the second user, I have downloaded and installed Nokia PC suite and have connected with USB cable which I also use for charging when I go into PC suite it says CONNECTED IN NON-COMPATIBLE MODE can anyone please give me some help with this as I am still a tech novice so please make any explanations suitable for someone with the mind of a CHILD ???? I really am in a foreign world trying to understand this but with your help I may make it work for me. My problem with Nokia is that the phone is less than a year old and I have tried phoning there customer support I enter my IMEI number and they tell me I am not eligible for support how can this be I have always found Nokia to have one of the best customer support systems but now I cannot even speak to anyone, Many thanks Chris