Could you please link me to your tweet? I tweeted them as well just now and I want to print it out to tell them that's what their support told me. It's hard to explain to people there.
Here's my phone
View attachment 52973
Do you think the scratches persuade them to make a decision because that's not the issue here but the peeling paint. I'm really confused as to if I should actually bring my phone to Nokia Care since it has a lot of scratches at the back but if that (paint peeling) is really caused by mishandling then the peeling shouldn't be concentrated on the camera bezel alone but scattered through out. Also, the camera bezel has no scratches at all. I am currently tweeting Nokia Help. I wouldn't be mad if they deny my phone, I just want a clarification.
Edit: Twitter told me to visit again for reassessment. Now with the picture of my actual phone. I'm printing the tweets and the online conversation for their own reference.