1. mirzafida's Avatar
    Hallo guys,
    I've got black update on my L920 yesterday and already downloaded, But it's seems to be stuck and got this error notice.
    Anybody know how to fix this issue?

    Thank you :)

    wp_ss_20140116_0001.png
    01-15-2014 09:05 PM
  2. Padmanabhan Krishnamurthy1's Avatar
    I had the same issue two days ago with my 920. On contacting Nokia care, I found out that this error is due to an overload on the black servers and a lot of people are facing this issue. They told me to try later after about 5-6 hrs. At first I didn't believe them but after a day, when I tried to update, it worked flawlessly
    mirzafida likes this.
    01-15-2014 09:12 PM
  3. mirzafida's Avatar
    what do you mean "tried to update again?" I thought is already downloaded on my phone. How can I do that?
    thanks for your advice :)
    01-15-2014 09:41 PM
  4. Padmanabhan Krishnamurthy1's Avatar
    You have to close settings and then open it again and then press check for updates. It will then download again and install properly
    mirzafida likes this.
    01-15-2014 09:46 PM
  5. mirzafida's Avatar
    it's still appear like my screenshot above. there is no way to check for update again. i've got this issue since last night and already reboot phone many times.
    01-15-2014 10:49 PM
  6. Zulfigar's Avatar
    Do you have GDR3 preview?
    01-15-2014 11:19 PM
  7. mirzafida's Avatar
    Do you have GDR3 preview?
    No, i've all requirment to take GDR 3 preview. But I didn't download that preview, because my phone still on warranty.
    01-15-2014 11:50 PM
  8. cuwe's Avatar
    No, i've all requirment to take GDR 3 preview. But I didn't download that preview, because my phone still on warranty.
    Do you had updated your settings to the latest version ?
    01-15-2014 11:55 PM
  9. Shubham Kumar4's Avatar
    In that case download Nokia Software Updater, Latest version. And redownload the update then update you phone with that. That might help
    mirzafida likes this.
    01-16-2014 12:01 AM
  10. Padmanabhan Krishnamurthy1's Avatar
    it's still appear like my screenshot above. there is no way to check for update again. i've got this issue since last night and already reboot phone many times.
    I faced the same issue for 2 whole days. Wait for a day or two, the servers will become less overloaded and you will be able to install the update. I used to keep checking every 1 hour but the problem still persisted. Then I decided to wait for a day and that decision paid off
    mirzafida likes this.
    01-16-2014 12:02 AM
  11. fahad kazi's Avatar
    Do you have GDR3 preview?
    Please do not mislead people with this. gdr3 is not required for the update its just a random kind of issue. I too faced it on day one of update but yesterday morning got the update successfully installed. Try updating tomorrow.
    01-16-2014 12:19 AM
  12. mirzafida's Avatar
    ok, thank you guys, i will try again tomorrow :)
    01-16-2014 12:50 AM
  13. mirzafida's Avatar
    it's about 24 hour my phone still stuck on black updating :(
    01-17-2014 05:30 AM
  14. Zulfigar's Avatar
    Please do not mislead people with this. gdr3 is not required for the update its just a random kind of issue. I too faced it on day one of update but yesterday morning got the update successfully installed. Try updating tomorrow.
    Not trying to mislead anybody, I have only heard, from other forum posts, that using the preview might actually fix the problem. That's why I asked, and the only issue with the Preview was Play To, and that got fixed today.
    01-17-2014 05:29 PM
  15. mirzafida's Avatar
    Finally, this issue was solved with reset phone. Now my Phone got black update. Thread closed, thank you :)
    01-20-2014 05:03 AM

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