1. EpidemikE1's Avatar
    So my wife let my child play use her Lumia 920's kid corner. Well long story short, my child placed the phone face down on the floor an proceeded to sweep the floor with the screen. The screen is now scratched and its very noticeable on an angle where the scratches are located...al of them. Viewing front on, its not really noticeable. I have ATT's insurance on the phone but apparently this kind of damage is not covered...ugh!

    My questions are:
    1) Any tips on how to reduce the scratches besides sanding down the screen (JK about the sanding)?
    2) If I install a screen protector, do you think that the scratches will become more pronounced?
    3) Any suggestions on what to do?

    01-15-2014 09:15 PM
  2. CyclingGuyNola's Avatar
    I have a couple scratches on my L521 but with a screen protector you would never notice.

    I feel your pain, my HTC Surround was used as a ballerina twirl enhancement by my at the time 2yr old once. I put 3 layers of clear tape over the screen to try to help get past those gouges.
    01-15-2014 09:44 PM
  3. EpidemikE1's Avatar
    Ill try it out the screen protector, but its not as bad but the scratches look like if a brillo pad was used to clean the screen.
    01-16-2014 10:16 AM
  4. TheKinkajou's Avatar
    I recommend the soft ones you apply wet like xtremeguard. They do a much better job filling in/hiding scratches than the stiffer peel and stick ones which can make the scratches even more pronounced.
    01-16-2014 06:10 PM
  5. itsall4tay's Avatar
    It is easier to replace the screen, you will be more happy in the end. Good luck. Tmart sells complete unit.
    01-16-2014 10:13 PM
  6. AndrewL920's Avatar
    I bought screen protector and back cover the day I bought my phone. My phone now is 2 months old and scratch-free.
    01-17-2014 09:18 AM
  7. Games Goblin's Avatar
    The way I see it, you have 3 options:

    1. Buy a screen protector and stick it on. See it if helps conceal the scratches
    2. Since you said you have insurance on the phone, try getting a replacement from AT&T - of course they won't entertain it because of a scratched screen, but you could say some other reason like the proximity sensor is not working sometimes, or if dust has entered your front camera lens, you could cite that as a reason as well. I am not sure about AT&T insurance, you could ask a fellow AT&T member who has swapped his phone for advice.
    3. sell the phone on ebay, buy another 920 or any other lumia

    Replacing the screen is not worth it in my opinion as I reckon it will set you back ~$150 alone for the display unit. If you add a little extra, you could get a great 920 off ebay. Not to mention the risk of taking apart the phone and doing the repairs.

    Hope I was of help.
    EpidemikE1 likes this.
    01-21-2014 06:17 AM
  8. AndrewL920's Avatar
    You should buy a clear screen protector and a back cover protection (Gel case, or otterbox) Naked smart phones are only for rich people. I am poor so my phone is screen and back protected since bought. I can't afford to buy another phone again. My eyes is like this O_O when someone is using my phone for camera or games.
    James8561 likes this.
    01-21-2014 10:59 AM
  9. Senad Klepic's Avatar
    To be honest, i like to see the phone naked (without the GEL or Silicon back protection) while the display foil is a must have.
    P.S (On ebay 21$ goes for a new back cover, keeping in mind how its easy replaceable i don't have to worry).
    Nakia Johnson1 likes this.
    01-21-2014 11:36 AM
  10. alphonsohall's Avatar
    I am convinced that the 920 screen quality control is not consistent.
    My first 920 screen colours were crisp and vivid, and the screen itself felt very glass like and slippy to the touch and the glass didnt have any micro scratches during the time I had it.

    I had to return the phone due to a fault, but the replacement I received was completely different as far as the screen was concerned, the screen had a more 'grippy' feel to it rather than a preferable 'slippy' feel when sliding my finger over it and the colours were more washed out than my previous 920 and also I got loads of micro scratches on the screen, even though I was careful about avoiding such things.

    I had this replacement for a year and I thought that I probably imagined the difference between this and the previous one but, recently, this one also became faulty under warranty so it was exchanged for another new 920 and this one is so much better, and just like the original one I had, there is a very noticeable difference regarding the screen, it is much smoother and 'slippy' when running my finger over it, just like my original 920 was, and the screen colours are better...........also, the screen seems more scratch resistant, it seems to be a different coating than the previous one, and not a mark on it so far.
    Nakia Johnson1 likes this.
    01-21-2014 01:10 PM
  11. EpidemikE1's Avatar
    I am convinced that the 920 screen quality control is not consistent.
    My first 920 screen colours were crisp and vivid, and the screen itself felt very glass like and slippy to the touch and the glass didnt have any micro scratches during the time I had it.

    I had to return the phone due to a fault, but the replacement I received was completely different as far as the screen was concerned, the screen had a more 'grippy' feel to it rather than a preferable 'slippy' feel when sliding my finger over it and the colours were more washed out than my previous 920 and also I got loads of micro scratches on the screen, even though I was careful about avoiding such things.

    I had this replacement for a year and I thought that I probably imagined the difference between this and the previous one but, recently, this one also became faulty under warranty so it was exchanged for another new 920 and this one is so much better, and just like the original one I had, there is a very noticeable difference regarding the screen, it is much smoother and 'slippy' when running my finger over it, just like my original 920 was, and the screen colours are better...........also, the screen seems more scratch resistant, it seems to be a different coating than the previous one, and not a mark on it so far.
    This is a 920 from launch so I dont think its a quality control issue. My daughter literally used the phone to scrub a laminate floor.

    I tried a screen protector to see if it hides or minimizes the scratches but the one I used actually enhances them.

    The inital reason why the phone was naked was because my wife and I prefer our devices that way. It is a glossy red Lumia 920 so it was used naked to show off that sexy red phone. The crux of the issue is my wife gave her phone to our daughter and left it unattended.

    Its a working phone so I'd be leery to replace the screen myself and damage anything.

    Games Goblin, great suggestion. I'll check and see what I can coral out ATT by suggesting something else defective. If the replacement cost is too high via insurance, i.e. $100, I wont go that route and cancel the insurance with ATT.

    I was hesitant to use a screen protect due to past experiences but after using a Skinomi skin protector on my 1520 (and liking the quality/install) a screen protector will be going on any new phone in this household.

    Thanks for all the great suggestions. ill let you all know what the final outcome.
    01-29-2014 10:50 PM
  12. taekkwon's Avatar
    Just bought from ebay a Lumia 920 LCD + digitizer + frame supposed to be original but... it does not look like one. It seems like a cheap digitizer or LCD repair. This is because looking carefully i can see some dots from the LCD matrix... not pixels but dots. Looking to my original LCD frame i can't see anything, and looking for both side by side it's clear the diference. Even the earpiece hole in the digitizer seems to have some plastic inside.

    Anyone with similar experience?

    Thanks
    01-30-2014 05:27 PM
  13. cic2807's Avatar
    Genuine Original Nokia Lumia 920 LCD Digitizer Frame Full Assembly | eBay

    you can contact this guy. very quickly, and the lcd + digitizer + frame looks like new. maybe it's just one of many, and maybe i'm just lucky :)
    01-31-2014 04:59 AM
  14. mcalistri's Avatar
    Hi EpidemikE1,

    I bought some years ago a sort of paste (seems like a teeth paste) which serves exactly to remove little scratches from cell screen.
    You simply put a small amount of the product on the screen and then rub with a cotton swab on the damaged part.
    It works quite well of course if the scratches is deep you cannot do a lot but for thinner scratches I think is a very good solution.
    Other option is to carry the phone to an authorized center and ask how much is to replace the screen.

    Good Luck!
    01-31-2014 02:05 PM
  15. lcw731's Avatar
    The way I see it, you have 3 options:

    2. Since you said you have insurance on the phone, try getting a replacement from AT&T - of course they won't entertain it because of a scratched screen, but you could say some other reason like the proximity sensor is not working sometimes, or if dust has entered your front camera lens, you could cite that as a reason as well. I am not sure about AT&T insurance, you could ask a fellow AT&T member who has swapped his phone for advice.
    Not to mention you will get a reconditioned phone AT&T SWEARS was reconditioned, but is actually a phone someone else returned for another problem, and if AT&T's third party contractor who hires through a temp agency could not duplicate the problem in a 20 second half-hearted attempt, simply threw it back in inventory and sent back out to the next victim (T-mo-, Sprint, and Verizon all do the same thing BTW).. FRU phones suck, if everything else on your phone works like you want it to, stick with the phone and get a screen protector.
    01-31-2014 06:35 PM
  16. EpidemikE1's Avatar
    Not to mention you will get a reconditioned phone AT&T SWEARS was reconditioned, but is actually a phone someone else returned for another problem, and if AT&T's third party contractor who hires through a temp agency could not duplicate the problem in a 20 second half-hearted attempt, simply threw it back in inventory and sent back out to the next victim (T-mo-, Sprint, and Verizon all do the same thing BTW).. FRU phones suck, if everything else on your phone works like you want it to, stick with the phone and get a screen protector.
    Great point, I am no fan of refurbs so I may just stick with the 920 in it current condition.
    02-11-2014 12:25 PM
  17. lcw731's Avatar
    I have a scratched screen as well. Not horrible, but not pleasant either. I ordered a Xtreme guard protector earlier this week. Once I get it an install it I'll let you know how well it covered the scratches and if it impacted the touch screen sensitivity at all.

    Sent from my RM-820_nam_att_100 using Tapatalk
    02-13-2014 02:31 PM
  18. lcw731's Avatar
    Got the screen protector today. Installed in minutes. Very easy. Covered most of the scratches. There is still one that is visible, but really only if you hold it in the light at the right angle. Interesting side benefit my typing seems to be more accurate and sensitive than the bare screen.

    Sent from my RM-820_nam_att_100 using Tapatalk
    02-14-2014 09:00 PM

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