1. Luiz Fellipe Lopes's Avatar
    Guys,

    Last week I let my Nokia Lumia 920 get totally drained and after that I've got a very weird problem.
    I've been searching and couldn't find any similar problem.

    Once I plug the battery on, the status is a very small time to complete and a very high charging rate. It doesn't really matter how long I'll keep the phone plugged in the screen won't change. The battery level won't go up either.
    wp_ss_20140416_0001.jpg
    After I unplugg the charger, the battery level keeps going as it didn't charge anything... If I don't do anything the battery level keeps going down and down in a expected pace (the problem is not the battery being drained quickly...).
    wp_ss_20140416_0002.jpg
    The weirdness of this problem is because if I reboot the phone after the charge... all the charge is there.
    It looks like the system cannot read the additional battery.. but when it's rebooted it can.

    Does anybody got a clue on how to solve this?
    04-16-2014 02:25 PM
  2. Thomas Ozawa's Avatar
    1- Factory reset
    Or
    2- (better) reboot by pressing volume down button and power button for about 15 seconds (a black screen will appear)
    04-16-2014 02:29 PM
  3. MARKjotep's Avatar
    Battery and software related issue.

    If hard resetting the phone wont fix the issue.
    Most probably it is the battery.
    04-17-2014 07:30 PM
  4. Luiz Fellipe Lopes's Avatar
    Hi guys....
    I've been doing all this sort of things in the last days and I couldn't get rid of the problem... Tried the soft reset, hard reset, re install the software, turn on without the GSM SIM... nothing really worked.
    I Will take it to a Nokia assistance tomorrow and see what happens.. probably it's the battery as you guys said..

    I can update you guys once it works perfectly. Thanks
    04-23-2014 02:56 PM

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