Guys for sure i really need helps, i'm going crazy on this since my lumia 920 was a very dependable phone for me and it has most of my information inside. i just can't lose them! Okay but i hope microsoft backup that i routinely do will help me bring all of them back after the reset.
so here's how it goes, i'm on my lumia 920 red, not AT&T, it is independent , i bought it on Nokia official store on thailand december 2012. 2 days ago i was performing an update to windowsphone 8.1, of course using preview for developers. in results, it stuck on spinning gear loop. i tried several soft resets but it won't work. so i tried to let the battery drained and charge it all night. Still no hope, the progress is the same as the time i charged it. In the morning i tried to use "Nokia Software Update for retail" (NSU) which helped many people in internet and youtube helping them to solve spinning gear loop with a factory reset. But when MY LUMIA was connected, it was all seems to go smoothly, suddenly when it's checking firmware, it said "There is a problem. Please restart the NSU for retail and try again. If the problem persist uninstall NSU for retail and download the latest version of the application.", and sooo then i found out a way to restore bricked lumia 920 AT&T using navifirm and nokia care suit. but i wouldn't dare to do it since the youtube said that it is only for AT&T nokia and mine is not. anyway mine is not bricked, it is still spinning its gear until now, but soft reset and hard reset also seems to be useless now, whenever i tried a hard reset (even though it is charged), the battery drained icon showed up. please guys i don't know what to do anymore, i'm afraid i will hurt my batteries if i charged it up all the time and i'm also afraid to hurt it if i let it drained out. This condition is totally messed up, any help and suggestion?
in addition before when i upgrade from lumia amber to lumia black, it also happened, just that time it was solved by a battery drained + soft reset. do i have to drained my battery every time i update? is this a forever microsoft bug on lumia 920? please help anyone. this is the first time i'm so frustated on my lumiaaa, i was so happy and it was totally perfect before.
any help would be appreciated =)
so here's how it goes, i'm on my lumia 920 red, not AT&T, it is independent , i bought it on Nokia official store on thailand december 2012. 2 days ago i was performing an update to windowsphone 8.1, of course using preview for developers. in results, it stuck on spinning gear loop. i tried several soft resets but it won't work. so i tried to let the battery drained and charge it all night. Still no hope, the progress is the same as the time i charged it. In the morning i tried to use "Nokia Software Update for retail" (NSU) which helped many people in internet and youtube helping them to solve spinning gear loop with a factory reset. But when MY LUMIA was connected, it was all seems to go smoothly, suddenly when it's checking firmware, it said "There is a problem. Please restart the NSU for retail and try again. If the problem persist uninstall NSU for retail and download the latest version of the application.", and sooo then i found out a way to restore bricked lumia 920 AT&T using navifirm and nokia care suit. but i wouldn't dare to do it since the youtube said that it is only for AT&T nokia and mine is not. anyway mine is not bricked, it is still spinning its gear until now, but soft reset and hard reset also seems to be useless now, whenever i tried a hard reset (even though it is charged), the battery drained icon showed up. please guys i don't know what to do anymore, i'm afraid i will hurt my batteries if i charged it up all the time and i'm also afraid to hurt it if i let it drained out. This condition is totally messed up, any help and suggestion?
in addition before when i upgrade from lumia amber to lumia black, it also happened, just that time it was solved by a battery drained + soft reset. do i have to drained my battery every time i update? is this a forever microsoft bug on lumia 920? please help anyone. this is the first time i'm so frustated on my lumiaaa, i was so happy and it was totally perfect before.
any help would be appreciated =)