1. JoshuaAbbott's Avatar
    I went to update my Lumia 920 to 8.1 Preview, but a family member (the grandpa), decided to flip the light switch, thus turning off the outlet that my Phone was hooked up to. I left to get dinner, got back, and it was frowning at me. I was greeted, not with 8.1 like I thought, but a blue screen and white sad face. It's stuck in a loop where it turns on, says "Nokia", goes to the blue screen/sad face, then restarts... Tried hard reset, tried using Nokia Software Recovery Tool, and Nokia Care Suite. Any fixes??2014-05-14-16.09.37.jpgClick image for larger version. 

Name:	2014-05-14 16.09.37.jpg 
Views:	74 
Size:	1.07 MB 
ID:	66465
    05-14-2014 03:18 PM
  2. HeyCori's Avatar
    Maybe try calling Nokia? Maybe they could walk you through some sort of repair over the phone.
    05-14-2014 03:28 PM
  3. slyronit's Avatar
    Did you get to fix it?

    I had a similar problem and it was fixed using Nokia Care suite dead phone recovery mode.

    If its still not fixed, let me know, I will guide you through it.

    I went to update my Lumia 920 to 8.1 Preview, but a family member (the grandpa), decided to flip the light switch, thus turning off the outlet that my Phone was hooked up to. I left to get dinner, got back, and it was frowning at me. I was greeted, not with 8.1 like I thought, but a blue screen and white sad face. It's stuck in a loop where it turns on, says "Nokia", goes to the blue screen/sad face, then restarts... Tried hard reset, tried using Nokia Software Recovery Tool, and Nokia Care Suite. Any fixes??Click image for larger version. 

Name:	2014-05-14 16.09.37.jpg 
Views:	74 
Size:	1.07 MB 
ID:	66465Click image for larger version. 

Name:	2014-05-14 16.09.37.jpg 
Views:	74 
Size:	1.07 MB 
ID:	66465
    05-20-2014 04:23 AM
  4. Rad Matic's Avatar
    Just got this on my 520 after pulling battery after a freeze. Had to use Nokia Recovery. Fortunately, it installed WP8.1 and Cyan.
    08-11-2014 04:25 PM
  5. dcbakkk's Avatar
    WOW, Congratulation! your computer needs to restart. 😃
    08-12-2014 05:53 AM
  6. dcbakkk's Avatar
    Try Nokia Software Recovery Tools.
    08-12-2014 05:55 AM
  7. Ahndz's Avatar
    Mine was fixed through HARD RESET. This way is faster than the recovery tool.
    08-12-2014 06:00 AM
  8. Yoosuf Belal's Avatar
    hi require some help with the same issue, plz help.
    09-01-2016 02:03 PM

Similar Threads

  1. Xbox games activity and achievements haven't synced since 8.1 came out
    By Ultimateone in forum Windows Phone 8.1 Preview for Developers
    Replies: 4
    Last Post: 11-19-2014, 12:47 PM
  2. Cortana - will she ever get a face
    By Lumiamike in forum Cortana
    Replies: 10
    Last Post: 05-18-2014, 04:28 PM
  3. Default Wallpaper of Lumai 920
    By cherryME in forum Nokia Lumia 920
    Replies: 2
    Last Post: 05-14-2014, 03:43 PM
  4. Nokia Lumia 520 for only $44.99 with no contract on Amazon
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 05-14-2014, 02:42 PM
  5. Guns, dinosaurs and time travel come to Xbox One with Super Time Force
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 05-14-2014, 01:42 PM
LINK TO POST COPIED TO CLIPBOARD