1. JoshuaAbbott's Avatar
    I went to update my Lumia 920 to 8.1 Preview, but a family member (the grandpa), decided to flip the light switch, thus turning off the outlet that my Phone was hooked up to. I left to get dinner, got back, and it was frowning at me. I was greeted, not with 8.1 like I thought, but a blue screen and white sad face. It's stuck in a loop where it turns on, says "Nokia", goes to the blue screen/sad face, then restarts... Tried hard reset, tried using Nokia Software Recovery Tool, and Nokia Care Suite. Any fixes??Attachment 66465
    raymond kabagazi likes this.
    05-14-2014 03:18 PM
  2. Kacey Green's Avatar
    Nokia recovery fixed my dev 920 when it was doing that, need a high output charger, charge it a couple hours, the NSR it may come back to life before you get to rerun it. One time mine came back one time I had to bring it back using the software. Blue screen on a phone saying insert disk is scary 😓
    giyat suwignya1 likes this.
    05-14-2014 03:21 PM
  3. Kwanton81's Avatar
    Just use Nokia Care Suite.

    On Nokia Care Suite > Product Support Tool for Store, just click on Programming > Refurbish. Follow the steps from there. That will completely wipe out your phone first (incl. WP8.1 corrupt OS) and then rewrite back WP8.

    Download the right firmware for your phone first.

    I can go detailed on the steps if you need it.
    Last edited by Kwanton81; 05-14-2014 at 03:42 PM.
    05-14-2014 03:29 PM
  4. JoshuaAbbott's Avatar
    Do I need to get it to the screen with the lightning bolt and gear when I hit refurbish?
    05-14-2014 07:45 PM
  5. Kwanton81's Avatar
    Do I need to get it to the screen with the lightning bolt and gear when I hit refurbish?
    Nope. Once you click on Refurbish (not having the phone connected to your computer yet), the software will verify the downloaded firmware. After that it will say that it lost connection to your phone (even though its not connected - its normal). You just soft reset your phone (power button + volume down) and once it vibrates connect it to the computer and click next on NCS. You won't get to that lightning bolt gear and all of that. After the Nokia splash screen, the green/red/blue flashing screen will show up next.
    05-15-2014 01:43 AM
  6. hprvez's Avatar
    The nokia recovery tool is way simpler to use, don't need to search for firmwares, managing files, ecc
    05-15-2014 01:48 PM
  7. JoshuaAbbott's Avatar
    I can't get Recovery Tool to work, it fails just after validating the said downloaded software is compatible with my phone, and right when it starts installing it quits and the phone restarts. I get error code 0x80131500. I have no idea what that error is for and
    05-15-2014 01:55 PM
  8. JoshuaAbbott's Avatar
    Nope. Once you click on Refurbish (not having the phone connected to your computer yet), the software will verify the downloaded firmware. After that it will say that it lost connection to your phone (even though its not connected - its normal). You just soft reset your phone (power button + volume down) and once it vibrates connect it to the computer and click next on NCS. You won't get to that lightning bolt gear and all of that. After the Nokia splash screen, the green/red/blue flashing screen will show up next.
    Could you help me find where to get the firmware/software and how to load it into the program?
    05-15-2014 02:06 PM
  9. Kwanton81's Avatar
    Could you help me find where to get the firmware/software and how to load it into the program?
    I download mine from Navifirm+ (http://www.symbian-toys.com/navifirm.aspx) as you cannot do that anymore on NCS anymore. Download that software. Then, just select your phone RM-number and firmware number and download them. Be sure to tick everything/download all files. It will take some while, and once it finishes. Move the downloaded files to "C:\ProgramData\Nokia\Packages\Products\RM-XXX" (rename XXX to your phone's RM number). You cannot access the ProgramData folder without typing it, so please type it.

    With that, the firmware will be recognised when you click on Refurbish.

    But first, can you let your phone charge for at least 10-20 minutes? You said that your grandpa flipped the switch off so it didn't charge right? Just give it some juice at least. I know the phone will turn on and show that failed splash screen, but that's fine just get some 10min charge on it (besides, once the phone plugs in while flashing, its kinda charging in a way as well)

    Hope I helped ;)
    Last edited by Kwanton81; 05-15-2014 at 05:20 PM.
    nikhilr51 likes this.
    05-15-2014 05:10 PM
  10. Sorhezjush's Avatar
    My Nokia recovery tool works only till it finishes downloading soft, and then do nothing. Anyone knows how to make this actually install downloaded soft?
    06-08-2014 08:00 AM

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