1. manu_gld's Avatar
    Dear All,

    I have Lumia 920 with windows 8.1 preview version. All of sudden, Lumia is struck with glance screen and not responding to double tap or any other buttons (even restart not working). Apparently, glance app is working as I can see time changing and on hand hover, glance image shows up.

    Can you please help me to come out of this problem?
    05-28-2014 11:49 PM
  2. Himanshu Chowdhary's Avatar
    hey welcome to WPCentral forums !
    Lets try a soft reset by pressing the volume down + lock button at the same time until your phone vibrates and reboot itself.
    05-28-2014 11:55 PM
  3. Ed Boland's Avatar
    Have you held the volume down and power buttons together for about 10 seconds until it vibrates?

    edit: Looks like someone beat me to it! ;)
    05-28-2014 11:56 PM
  4. manu_gld's Avatar
    I did try this option before, somehow didn't work.
    Thanks Himanshu. now It worked :)
    Himanshu Chowdhary likes this.
    05-29-2014 12:06 AM

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