1. NutmegState's Avatar
    I did not drop the phone. As a matter of fact, I used it to check email today. The last thing that I did was read a powerpoint presentation that was sent to over night. I then placed it back on the charger and went about my business.

    I then needed my phone for a phone call, picked it up, put in my pin code, and it starts up with the Airplane mode icon on the far LEFT corner of the screen and show the time as being 1 hr off and PM versus AM.

    I tried pressing and holding the volume down key and power key at the same time. It reboots, gives me my lock screen. I then put in my PIN again, and the same thing happens again.

    I also tried a 3 finger reset volume down, power and camera and the same thing happened

    WTH is happening?
    06-06-2014 08:10 AM
  2. deansmilk's Avatar
    What os version do you have 8.0 or 8.1?
    06-06-2014 08:18 AM
  3. NutmegState's Avatar
    Version 8.0.

    I did not update to 8.1 because it was not an official release but I do have latest update which was Amber or Black
    06-06-2014 08:39 AM
  4. deansmilk's Avatar
    Toggle air plane mode on and off, toggle battery saver off if its on, let the battery drain completely, check to see if your region has been changed, and if nothing else do a reset.
    06-06-2014 09:37 AM
  5. NutmegState's Avatar
    All those items would require that I can actually get to the start screen, which I cannot.

    I am trying to get the battery to drain, but the phone turns itself off and does not wake up with the power button.

    I do not believe this is software issue.
    06-06-2014 11:46 AM
  6. deansmilk's Avatar
    Ahh yeah, sorry. I read your post and somehow disregarded the title. If you have access to a PC, download and install Nokia Recovery tool. There will be an option for unresponsive phone. It will wipe your phone and restore it. If that's not an option or doesn't work then you'll have to replace, exchange, or repair it. Unless somebody else has a solution. That's all I can think of. Best of luck.
    06-06-2014 12:17 PM
  7. NutmegState's Avatar
    @deansmilk

    WOW!! The Nokia Software Recovery Tool 1.4.1 worked -- I am totally floored!!!!!!!!!

    My phone is working again!

    I have no idea what caused the problem. The last thing I did was open a Power Point document and then sometime after that my phone stopped working. The recovery tool took a bit of time to work. It has take some time to download all my apps and install all the phone updates -- but WOW! It freakn worked!

    The only trick to using the Nokia Software Recovery Tool for me was to start the software first, then while my phone was rebooting connect the phone. After that pretty much everything was automatic

    Thanks for the help -- I am still shocked I have my phone working again!
    06-06-2014 06:11 PM
  8. deansmilk's Avatar
    Nice, I'm glad it worked. Try keeping battery saver off and deplete the battery. Do a full charge and keep battery saver off afterwards. See how that works for awhile.
    06-06-2014 08:27 PM
  9. NutmegState's Avatar
    Nice, I'm glad it worked. Try keeping battery saver off and deplete the battery. Do a full charge and keep battery saver off afterwards. See how that works for awhile.
    Is there a problem with the battery saver?
    06-06-2014 10:28 PM
  10. deansmilk's Avatar
    Is there a problem with the battery saver?
    Maybe not in your case. For me ppersonally I have seen better battery performance on top of over all improvements. I've been having issues with my phone as well. So after using the recovery tool and switching the battery toggle, its been great.
    06-06-2014 11:05 PM

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