1. karlkelvinarcilla's Avatar
    My nokia lumia 920 just somehow crashed and restarted and then my microsoft account is already not linked and i cannot add it in the email+accounts settings.any way around this?
    06-30-2014 09:42 AM
  2. gedzum's Avatar
    Is this the main Microsoft account supposed to be linked as the default account during setup or you are just adding it as an extra account? Are there any error messages?
    06-30-2014 10:35 AM
  3. karlkelvinarcilla's Avatar
    Yes,my main microsoft account.also,when i go to email+accounts,i cannot,click on the microsoft account.other accounts,i can click.its just that the microsoft account is the only one which seems to be cannot selected.
    06-30-2014 11:52 AM
  4. karlkelvinarcilla's Avatar
    anybody can help me?
    06-30-2014 10:07 PM
  5. pankaj981's Avatar
    Is the Microsoft account grayed out? Are you able to long press on it in email+settings?
    06-30-2014 10:33 PM
  6. karlkelvinarcilla's Avatar
    no its not greyed out and I can long press it but nothing appears/happens
    06-30-2014 10:51 PM
  7. gedzum's Avatar
    I tried looking around and couldn't seem to find anyone with the same problem. If you're up to it, you could backup your data and just do a hard reset to start from scratch seeing as you can't just remove it from settings since it is the main account. Looks like something glitched out.

    Or might be worth a try to post it on the Microsoft Answers site, to see if anyone there experienced it.
    07-01-2014 01:40 AM
  8. karlkelvinarcilla's Avatar
    that's what I was thinking. i'll just try first on the nokia store and ask if they know a way around this.

    thanks.
    07-01-2014 04:16 AM
  9. gedzum's Avatar
    Yeah that's another good option before resetting. Sorry I couldn't be of more help. This is something I haven't come across in my experience. Hopefully you get it fixed.
    karlkelvinarcilla likes this.
    07-01-2014 06:13 AM
  10. karlkelvinarcilla's Avatar
    Thanks.😊
    07-01-2014 07:50 PM

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