Warranty question - Nokia or Phones 4 u?

[peachy001]

Hello all. Slight issue with my phone, the headphone jack has stopped working. It does not even notice when the headphones are plugged in. I have had the phone 18 months, and assumed I am covered by a 2yr warranty. Sadly, I need the phone 24/7 and so cannot be without it for the weeks it may take to repair. I got the phone on a contract from Phones 4 u, but sadly, they were not particularly helpful when I tried their store at the weekend. Certainly no offer of a loan phone. They told me I should have bought their extended cover, which I was a bit peeved with. I am even more annoyed by the fact that I have used the headphone jack less than 5 times. Should I persevere with Phones 4 u or attempt a discussion with Nokia Care? All input is very welcome.

 

[David P2]

Hello all. Slight issue with my phone, the headphone jack has stopped working. It does not even notice when the headphones are plugged in. I have had the phone 18 months, and assumed I am covered by a 2yr warranty. Sadly, I need the phone 24/7 and so cannot be without it for the weeks it may take to repair. I got the phone on a contract from Phones 4 u, but sadly, they were not particularly helpful when I tried their store at the weekend. Certainly no offer of a loan phone. They told me I should have bought their extended cover, which I was a bit peeved with. I am even more annoyed by the fact that I have used the headphone jack less than 5 times. Should I persevere with Phones 4 u or attempt a discussion with Nokia Care? All input is very welcome.

Their (Phones4U) helpfulness scales from chocolate teapot in a desert, to ice cube machine in the Antarctic. I'd try your network directly, since it's them you (should?) have the payment agreement with. Failing that, head for Nokia directly.

 

[peachy001]

Orange are cunning devils, in the past they have stated that they do not cover issues because I purchased through a third party. I may give them a call, but they are likely to fob me off I reckon.

 

[David P2]

Worth a try, you can always say they fobbed you off onto them.

 

[peachy001]

The Nokia website was quite good. But I know I would have to send it away. A couple of days is fine but I can't be without it for weeks.

 

[engineermoore]

Nokia were great when I had an issue. Arranged for ups to collect my phone from my house the next day, and the phone was returned, fixed, exactly 1 week later. I think it took a little longer as it was collected on a Friday and because they had to fix another issue ( it failed QA for some reason)

 

[David P2]

The Nokia website was quite good. But I know I would have to send it away. A couple of days is fine but I can't be without it for weeks.

If it's mostly calls and emails then a cheap E series Nokia could tide you over in the meantime. E63 is pretty good and quite cheap these days. Unless you can find a more local place that offers Care Centre services of course.

 

[peachy001]

Will my sim card fit in?

 

[David P2]

You would most likely need an adapter or the rest of the sim if it was pushed out of a normal size sim. But you can get away with just sliding it in but it's a little more fiddly to remove. As a temporary fix for a temporary phone it should suffice. I've done that before and had no problems with it.

E63 is a full qwerty phone as well. Does 3G happily at HSDPA speed. Supports Whatsapp (if that's needed as well) and has a camera+flash, with the ability to be used as a torch (holding the space bar down). Takes a micro SD card as well and I *think* it does FM radio as well. Can be used as a modem as well but I think you need to install the nokia suite for it.