1. anon(5969054)'s Avatar
    My L920 just froze completely. It was fully charged and none of the keys respond. The screen stays on and can't be turned off. I tried a software reset and really do not want to do a hard reset. I have the latest DP update.

    So I want to let the battery die and then I can probably restart with when charging. Does anybody have an idea how long a L920 lasts when the screen is on but when you do nothing with it? 4 hours maybe?
    11-24-2014 06:34 AM
  2. AmGaD-SaLaH's Avatar
    This problem is happening for almost every lumia925+1020 .. Microsoft promised a fix coming very soon .. Next SW update .. They know about that bug freeze or lag thingy...
    This maybe the same case as you ..
    Let's hope they release that fix soon enough

    I guess the max for ur battery when screen on is 6h

    You can try this ..
    - let the battery die
    - charge .. Then soft reset ..
    - still .. Then go for hard reset
    anon(5969054) likes this.
    11-24-2014 06:45 AM
  3. anon(5969054)'s Avatar
    Thanks, I was also thinking it could be this famous freezing bug that was in the news. This never happened to me before in the two years that I have it.

    Are there options to restart it with the Nokia Software Recovery Tool? I tried to install Nokia Software Recovery Tool just now and I can't even start, it says it has problems checking for updates. Did Microsoft break the Nokia tool??
    11-24-2014 06:49 AM
  4. anon(5969054)'s Avatar
    I can't edit above post, this seems to be broken on this site. Edit button doesn't respond. "I can't even start" has to be "it can't even start".
    11-24-2014 06:54 AM
  5. AmGaD-SaLaH's Avatar
    That's odd .. To get that problem after 2 years ..

    You can flash your phone with recovery tool ... But I don't use it I prefer Nokia care suite .. It's better but you will need the rom files you can download them from data package manager
    Maybe the server is down or something .. For recovery tool

    Before the phone freezes.. Was it hot ? Or you were running low space?
    11-24-2014 06:56 AM
  6. anon(5969054)'s Avatar
    No I barely use any space and I did nothing, happened soon after I woke up and only did a few whatsapps. I layed it aside, picked it up and it is stuck at the lockscreen. It must be this freeze bug that's in the news.

    Well I think it will fix itself once battery dies...I'll inform you people how many hours that takes.
    11-24-2014 07:18 AM
  7. AmGaD-SaLaH's Avatar
    Okay mate .. Good luck .. I remembered having this problem before .. I fixes it by holding the power button only for about 20 second then I heard a vibration and phone restarts ..
    11-24-2014 07:39 AM
  8. anon(5969054)'s Avatar
    It still isn't dead, 5 hours and counting..
    11-24-2014 10:01 AM
  9. anon(5969054)'s Avatar
    And it finally died!!!!!!!!
    So the L920 has: 5,5 hours screen-on time when fully charged and doing nothing but having the screen on.
    11-24-2014 10:25 AM
  10. AmGaD-SaLaH's Avatar
    Good .. Don't forget backing up.. If you are doing a hard reset..
    11-24-2014 11:42 AM

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