1. Joene90's Avatar
    Hi all,

    Last night my Lumia 920 started acting strange. I couldn't turn the screen on with the power button and thought my battery had died, until I received a phone call and it turned out that wasn't the case. After a lot of clicking the button, accompanied by the appropriate amount of swearing, I figured that it was the button that wasn't working anymore. The screen wakes up when I double tap it, so at least I can turn it on now and use it, but I can't lock the screen.

    Another button that just decided to not respond anymore is the volume up button. Luckily I can use volume down to bring up the display and manually change it on my touch screen, so I also have a temporary fix for that.

    However, I would like to know if there is a better solution to this problem, and if anyone else has dealt with it? I've reached out to Nokia on Twitter, all they did was ask if I had installed any apps previously (no, just updates about 8 hours prior). I am on Preview for Developers and have received the latest update a couple days ago.

    I have tried restarting the phone by changing region. I also let the battery drain all the way, waited for a few hours and then charged it to restart. Soft reset won't work (because, you know... power button :p)
    12-11-2014 11:42 AM
  2. Pacus1x's Avatar
    You can use the Nokia recovery tool to reset your 920... but probably you already know that will erase everything.

    Maybe the DP is the cause of the button malfunction, you could go back to normal WP8.1 + Cyan with the Nokia recovery tool and see if everything goes to normal... if not then it's an hardware malfunction and this part will solve the problem.
  3. Pacus1x's Avatar
    You can use the Nokia recovery tool to reset your 920... but probably you already know that will erase everything.

    Maybe the DP is the cause of the button malfunction, you could go back to normal WP8.1 + Cyan with the Nokia recovery tool and see if everything goes to normal... if not then it's an hardware malfunction and this part will solve the problem.
    Joene90 likes this.
    12-11-2014 07:16 PM
  4. Joene90's Avatar
    Hmm yeah I'll try that at some point next week when I have time to do that. Thanks for your help
    12-12-2014 09:23 PM
  5. gordonfink's Avatar
    Do they still click when you push them? Seems odd to have software take them out.
    12-14-2014 04:29 PM
  6. Joene90's Avatar
    Yeah they click. I doubt it's software related but I'll try a hard reset before sending it for a repair (it's still under warranty :))

    /edit: UPS just picked it up for repair. Hard reset didn't do anything so now I hope they can fix it :)
    Last edited by Joene90; 12-18-2014 at 10:43 AM.
    12-15-2014 11:09 AM

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