1. Simon Carthew's Avatar
    My wife & I both have EE branded 920s connected to Virgin UK. My wife's phone received the Denim update two or three weeks ago but I'm still waiting. Our settings are identical, I've tried using "phone update" & a soft reset but still no update.

    One thing I have noticed which may or may not be related is after a soft reset, the date & time when set automatically is wrong.

    Please help.
    03-21-2015 05:05 AM
  2. gpobernardo's Avatar
    My wife & I both have EE branded 920s connected to Virgin UK. My wife's phone received the Denim update two or three weeks ago but I'm still waiting. Our settings are identical, I've tried using "phone update" & a soft reset but still no update.

    One thing I have noticed which may or may not be related is after a soft reset, the date & time when set automatically is wrong.

    Please help.
    The date and time is reset after a soft reset depending on when the device was either first opened or last updated - this is normal.

    Could you check under Settings > about the similarities and differences between those two phones? And can you also check if one of the phones has preview for developers installed/enabled?
    Harrie-S likes this.
    03-21-2015 05:47 AM
  3. gpobernardo's Avatar
    Thanks for responding gpobernardo. Neither phone has preview for developers installed. I've taken screen shots from both phones showing their settings & have hopefully attached them to this response.

    Thanks again for your response.
    [WARN]Thank you for these screenshots. However, please remove the IMEI and SIM ID numbers immediately. Posting these info in the net is a large security risk.[/WARN]

    I'll look into the details in a while, but please remove the information mentioned.
    Harrie-S likes this.
    03-21-2015 10:30 AM
  4. Simon Carthew's Avatar
    Thanks very much again gpobernardo & also for the advise re; IMEI & Sim details.
    gpobernardo likes this.
    03-21-2015 11:22 AM
  5. Simon Carthew's Avatar
    All sorted I used Lumia Software Recovery Tool to update the existing Cyan system & once this was complete Denim followed as an auto update.

    Thank you very much for the help & advise given.
    gpobernardo and Harrie-S like this.
    03-22-2015 06:19 AM
  6. gpobernardo's Avatar
    Glad to know.
    Harrie-S likes this.
    03-22-2015 06:28 AM

Similar Threads

  1. Battery Issue after Denim update
    By Samgh in forum Nokia Lumia 1520
    Replies: 57
    Last Post: 09-10-2015, 05:18 AM
  2. Issues with my Day One Microsoft Band
    By Scipio Magnus in forum Microsoft Band & Band 2
    Replies: 2
    Last Post: 03-22-2015, 02:00 PM
  3. Do certain phones work better with the Band?
    By jantveg85 in forum Microsoft Band & Band 2
    Replies: 2
    Last Post: 03-21-2015, 06:38 AM
  4. Can I get some help with this Product Code?
    By JoseAriasArroyo in forum Nokia Lumia 625
    Replies: 1
    Last Post: 03-21-2015, 02:59 AM
  5. New update received on Lumia 730
    By Suraj Joseph in forum Ask a Question
    Replies: 1
    Last Post: 03-21-2015, 12:28 AM
LINK TO POST COPIED TO CLIPBOARD