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  1. mark233's Avatar
    This is a relatively new Lumia. I got it a few weeks ago, and it's been working perfectly. Updated to 8.1 via dev preview the first day, and all of a sudden today it started almost bricking and the only way to turn it on, is by holding the hard reset buttons...It restarts, that's about it. I have never dropped it, or even gotten it wet. Help, please!
    Man I'm sorry to read about this. This is precisely what started happening to my 925 after the 3rd DP update. Every thing would work fine then all of the sudden my screen would go black. After about the 4th time in 3 days I thought the phone was bricked. Nothing I did made it come back up. After about 10 minutes the phone suddenly came back on. After this episode I returned it back to 8.0. :-/
    07-05-2014 04:52 PM
  2. anon(8938849)'s Avatar
    Man I'm sorry to read about this. This is precisely what started happening to my 925 after the 3rd DP update. Every thing would work fine then all of the sudden my screen would go black. After about the 4th time in 3 days I thought the phone was bricked. Nothing I did made it come back up. After about 10 minutes the phone suddenly came back on. After this episode I returned it back to 8.0. :-/
    My phone has been having serious issues as well, similar to these. I can't tell if it's because of the 8.1 update because I installed it out of the box when I bought the phone last month. Is there a simple way to go back to 8.0?
    07-07-2014 10:24 PM
  3. Aniket Mhatre's Avatar
    My phone has been having serious issues as well, similar to these. I can't tell if it's because of the 8.1 update because I installed it out of the box when I bought the phone last month. Is there a simple way to go back to 8.0?
    Simple way is use nokia software recovery tool
    07-08-2014 01:54 AM
  4. Dan MacMillan's Avatar
    My problem that I'm facing with my 925 is the screen glitch just like in this link.http://discussions.nokia.com/discuss...1/DSC01093.JPG Does anyone have any knowledge about this problem?
    It happens once per day randomly only when I'm watching/scrolling on YouTube and suddenly the display freezes like that and the only thing I can do is to hold soft reset buttons and restart. Anyone have a solution for this thing?
    Last edited by Dan MacMillan; 07-09-2014 at 03:00 PM.
    07-08-2014 01:15 PM
  5. anon(8938849)'s Avatar
    My problem that I'm facing with my 925 is the screen glitch just like in this link.http://discussions.nokia.com/discuss...1/DSC01093.JPG Does anyone have any knowledge about this problem?
    That's happened to mine twice. Holding the buttons for a reset made it go away but that's all I know. I feel like my phone is on its last legs and it's not even a month old.
    07-08-2014 06:30 PM
  6. NZeee's Avatar
    Hello all, new here and all that. I've tried searching the net for this problem and skimmed in here, so I apologize if this has been covered already, but finding a direct link to my problem is pretty difficult. Most searches come up with reviews or where to buy the 925.

    I've had my Lumia 925 for a little over a month now I think. It's a great improvement from my old Lumia 800. The only issue I have had with my 925 is that ever since I have had it, I have had a few apps give me some audio issues with sound clicks and pops.

    When I play Civilization Revolution, everytime I make an action in the game (attack, talk to another civilization, talk to advisors, etc.) I get a loud pop noise in my speaker. It's so loud that I can feel the vibration in my fingers. I've attempted to play with the volume all the way down (muted) and it still happens. I've gone into my audio settings for the game and turned everything down/off and it still does it.

    Then I noticed that when I play video files it does the same thing when I skip forward or backwards regardless if it's a stored video on the phone or YouTube, etc. Again, even with all audio turned off/down it still does it.

    This popping effect occurs between transitions and not during normal play though. Ex: As soon as the video starts to play at the skipped section it pops and then plays normally. In CivRev, If I attack something, the moment it switches to the combat scene and plays the background music/fight sounds, it pops and then plays normal. As soon as the battle is complete, it pops again with the regular music. If an advisor annoyingly decides they want to talk to me, POP!.... any transition in the game produces the popping noise.... Which is almost every action you take in the game.

    I am currently on Windows Phone 8.1 dev, and it has been happening in both 8 & 8.1. (never happened on my Lumia 800 - 7.8)

    Any assistance would be greatly appreciated. I have stopped playing CivRev as I'm worried I may damage the speakers with those loud pops and I can't check stuff on YouTube, etc. Late at night while the misses sleeps as those pops are full on.
    Hi Praxius,
    I have the same issue with my L925 since I installed the 8.1 dev preview. I purchased my device in February and I clearly remember that this stupid popping sound was not present at all.
    I'm not a big gamer, however I played Bejeweled Live+ a couple of times as a time-killer and it started to make this strange popping on stage transitions and sound effects, right after the 8.1 installation happened.
    Youtube - the noise has never appeared in Internet Explorer for me, but it is popping like crazy in myTube app during playback whenever I seek in the video or I change any setting...
    I had hopes that this has something to do with the firmware and the version that is fitted to 8.1 will solve it. Since you had the same issue with 8.0 too, I really have no idea what could be the root cause...
    07-09-2014 07:26 AM
  7. anon(8938849)'s Avatar
    I downgraded back to 8.0 in hopes that it would solve the problem, but I wasn't aware just how limited WP 8.0 was. I just bought a new G3 from tmobile today. I really wanted to use WP and ditch stupid Google, but pre 8.1 WP is quite frankly horrid. Even on 8.1 I couldn't leave an app without it stopping it and deleting whatever had been done. But no notification shade, swipe keyboard or Cortana is a deal breaker. Not to mention the older apps id have to use like the terrible pre 8.1 Xbox music. I know some folks don't like the new one but heres the thing, they're wrong. The new Xbox music is superior in virtually every way. But I digress. I'm hoping that by the time it officially rolls out that there won't be as many bugs. For now its back to android unfortunately. And I do mean unfortunately.
    07-09-2014 04:48 PM
  8. thenubcake's Avatar
    Hello everyone:

    So I got this problem that just happened to me a like a day ago. I was listening to music in bed when all of a sudden the display on my Nokia Lumia 925 became really washed out.

    Here is what is should look like:

    (screenshot of the phone in action)
    wp_ss_20140712_0001.png

    While this is what it actually looks like:

    v__bffd.jpg

    It's like this with any visual or game. All of it super washed out, and super bright. Before you ask, I didn't mess with any brightness settings or anything of that nature. I put the phone down for 30 minutes as I listen to music and when I pull back up it burned my eyes with this super brightness. I went through everything to see if it changed, nothing. I did several soft resets leading to nothing. I did a hard reset, nothing.

    Some interesting things to note is that you see the screenshot of how the phone SHOULD look like? I actually took it while the phone was already all washed out, meaning the phone's software isn't actually adding white to the entire display. The phone sees itself as normal still. This couple with the fact that neither soft nor hard resets had any effect lead me to believe it is a hardware issue. I have actually seen the phone get like this once before, and that was when I was in SUPER bright sunlight, but that was expected as it was adjusting itself to the light. Also, it still auto adjusts the brightness, so it's not that. It's almost like the color scheme is messed up and the display is just adding too much white. I searched google long and hard and came up empty handed. I have no idea what else to do. If I am in the wrong place, feel free to point me where I should go. After hours of searching, this was the only place I felt was half-way suitable to post this problem. I'm going to try calling Nokia on Monday, see if I can get any luck with that. Hopefully I won't have to go to AT&T and mess around with all their charges and stuff. Anyway, I'm open to suggestions, and if you all need anymore information, please let me know.

    Thanks,

    Shawn
    07-13-2014 01:48 AM
  9. anon(8938849)'s Avatar
    Hello everyone:

    So I got this problem that just happened to me a like a day ago. I was listening to music in bed when all of a sudden the display on my Nokia Lumia 925 became really washed out.

    Here is what is should look like:

    (screenshot of the phone in action)
    Click image for larger version. 

Name:	wp_ss_20140712_0001.png 
Views:	29 
Size:	102.9 KB 
ID:	71811

    While this is what it actually looks like:

    Click image for larger version. 

Name:	V__BFFD.jpg 
Views:	29 
Size:	354.7 KB 
ID:	71812

    It's like this with any visual or game. All of it super washed out, and super bright. Before you ask, I didn't mess with any brightness settings or anything of that nature. I put the phone down for 30 minutes as I listen to music and when I pull back up it burned my eyes with this super brightness. I went through everything to see if it changed, nothing. I did several soft resets leading to nothing. I did a hard reset, nothing.

    Some interesting things to note is that you see the screenshot of how the phone SHOULD look like? I actually took it while the phone was already all washed out, meaning the phone's software isn't actually adding white to the entire display. The phone sees itself as normal still. This couple with the fact that neither soft nor hard resets had any effect lead me to believe it is a hardware issue. I have actually seen the phone get like this once before, and that was when I was in SUPER bright sunlight, but that was expected as it was adjusting itself to the light. Also, it still auto adjusts the brightness, so it's not that. It's almost like the color scheme is messed up and the display is just adding too much white. I searched google long and hard and came up empty handed. I have no idea what else to do. If I am in the wrong place, feel free to point me where I should go. After hours of searching, this was the only place I felt was half-way suitable to post this problem. I'm going to try calling Nokia on Monday, see if I can get any luck with that. Hopefully I won't have to go to AT&T and mess around with all their charges and stuff. Anyway, I'm open to suggestions, and if you all need anymore information, please let me know.

    Thanks,

    Shawn
    Damn. Does sound like it could be hardware but that's strange. Only other thing I could think of that you didn't say you tried is a software reinstall with the Nokia support tool. Buy if it's hardware obviously that won't help. Sorry man.
    07-13-2014 09:56 AM
  10. Praxius's Avatar
    Hi Praxius,
    I have the same issue with my L925 since I installed the 8.1 dev preview. I purchased my device in February and I clearly remember that this stupid popping sound was not present at all.
    I'm not a big gamer, however I played Bejeweled Live+ a couple of times as a time-killer and it started to make this strange popping on stage transitions and sound effects, right after the 8.1 installation happened.
    Youtube - the noise has never appeared in Internet Explorer for me, but it is popping like crazy in myTube app during playback whenever I seek in the video or I change any setting...
    I had hopes that this has something to do with the firmware and the version that is fitted to 8.1 will solve it. Since you had the same issue with 8.0 too, I really have no idea what could be the root cause...
    Thanks. At least I'm not crazy :P

    All other games are fine and I just stopped playing Civilization, but skipping forward / backwards in any video still causes the problem.

    Here's hopping it gets fixed someday.
    07-14-2014 03:31 AM
  11. Praxius's Avatar
    Hello everyone:

    So I got this problem that just happened to me a like a day ago. I was listening to music in bed when all of a sudden the display on my Nokia Lumia 925 became really washed out.

    Here is what is should look like:

    (screenshot of the phone in action)
    Click image for larger version. 

Name:	wp_ss_20140712_0001.png 
Views:	29 
Size:	102.9 KB 
ID:	71811

    While this is what it actually looks like:

    Click image for larger version. 

Name:	V__BFFD.jpg 
Views:	29 
Size:	354.7 KB 
ID:	71812

    It's like this with any visual or game. All of it super washed out, and super bright. Before you ask, I didn't mess with any brightness settings or anything of that nature. I put the phone down for 30 minutes as I listen to music and when I pull back up it burned my eyes with this super brightness. I went through everything to see if it changed, nothing. I did several soft resets leading to nothing. I did a hard reset, nothing.

    Some interesting things to note is that you see the screenshot of how the phone SHOULD look like? I actually took it while the phone was already all washed out, meaning the phone's software isn't actually adding white to the entire display. The phone sees itself as normal still. This couple with the fact that neither soft nor hard resets had any effect lead me to believe it is a hardware issue. I have actually seen the phone get like this once before, and that was when I was in SUPER bright sunlight, but that was expected as it was adjusting itself to the light. Also, it still auto adjusts the brightness, so it's not that. It's almost like the color scheme is messed up and the display is just adding too much white. I searched google long and hard and came up empty handed. I have no idea what else to do. If I am in the wrong place, feel free to point me where I should go. After hours of searching, this was the only place I felt was half-way suitable to post this problem. I'm going to try calling Nokia on Monday, see if I can get any luck with that. Hopefully I won't have to go to AT&T and mess around with all their charges and stuff. Anyway, I'm open to suggestions, and if you all need anymore information, please let me know.

    Thanks,

    Shawn
    A shot in the dark, but have you tried to restart the phone (power off then power back on) with your thumb over the sensor next to the front camera? If the sensor is working properly it should think it is night time and revert back to a dark display.

    I had a problem with the sensor in my old Lumia 800 where as soon as I called somone or picked up a call from someone, the screen and all buttons would go blank as if the phone was up to my head in a normal conversation. I had to either wait for the other person to hang up or hit the power button and restart the phone after each call. My guess was the sensor was screwed after being dropped tok many times.
    07-14-2014 03:37 AM
  12. thenubcake's Avatar
    -snip-
    -snip-
    Hello guys:

    I haven't forgotten you. Just a quick update, I just tried the Nokia software restore tool a couple hours ago. Long story short, the phone is bricked. I called up Nokia, and I am apparently under warranty, so I will send it back to them and hopefully get a fixed/new phone. I didn't get to try your suggestion Praxius, due to this reason, but hopefully, everything goes ok, and Nokia can fix it for me. I appreciate both of your suggestions! I really do enjoy the phone, my mom got her phone (also a Nokia Lumia 925) the same day as me, and hers is working beautifully, so I guess I just got unlucky. Everything is backed up, so all is well. Just need to get a working phone, and I will be back in business!

    Thank you both for replying to me. It made me really happy to see I wasn't just shouting into the wind.

    Thank you,

    Shawn
    07-14-2014 06:00 PM
  13. NghiV's Avatar
    I've had my Lumia 925 for a few months now, and ever since I got it I've had an annoying issue of the SIM card tray popping out ALL THE TIME. I press it in and it just sticks out again about a millimeter. Doesn't affect useability of the phone, just a pain in the ****. I contacted Nokia service, but I don't really want to go without a phone for two weeks just for a cosmetic defect.
    07-15-2014 07:21 PM
  14. bigsee's Avatar
    This morning I woke up and saw a dead 925 with totally empty battery. I charged a few time and checked in insider what happened and noticed that the device was shut at 20% off. Weird...
    At 20 % it should work for a longer period shouldn't it? The battery saver (I don't know its new name) was on but was not allowed to run in the background.
    On forums adviced me to uninstall insider I did it and reloaded the original (8.0 Black) FW to my phone with NSRT. Is it because of the SW (insider) or is it the beginning of the end of my device (s battery)?

    The 925 was upgraded from PfD 8.1 to 8.1 Cyan. Now I upgrade from the beginning - 8.0 Black - to 8.1 Cyan.
    07-20-2014 10:42 AM
  15. badrallach's Avatar
    I have had the secondhand Lumia 925 since march it came with black upgrade on it, in april I tried the developer preview of 8.1 and the phone kept locking up randomly several times a day so I went back to wp8 and it was absolutely faultless, the other day it upgraded to cyan and once again started to lock up a few times a day, on the glance screen the clock just freezes and the only way to use the phone is to do a soft reset. I have tried turning off the glance screen but it still freezes only useable via a soft reset, I also did a hard reset after both upgrades. Any ideas would be welcome. Cheers K
    07-22-2014 12:42 AM
  16. MrMonster's Avatar
    Hello
    I Have just bought a new lumia 925 and i noticed that in the darknes when i look on my display (while my "glance screen" is activated) i can noticed some sort of "glaring" effect. All my screen is shineing grey. AMOLED display schould be able to turn off unuised pixel while my display in completly dark room is almoust like a torch. Does anyone have the same problem? Schould i returned this phone as a damaged one?
    07-22-2014 09:34 AM
  17. pSynrg's Avatar
    I have had the secondhand Lumia 925 since march it came with black upgrade on it, in april I tried the developer preview of 8.1 and the phone kept locking up randomly several times a day so I went back to wp8 and it was absolutely faultless, the other day it upgraded to cyan and once again started to lock up a few times a day, on the glance screen the clock just freezes and the only way to use the phone is to do a soft reset. I have tried turning off the glance screen but it still freezes only useable via a soft reset, I also did a hard reset after both upgrades. Any ideas would be welcome. Cheers K
    Same problem for me. I've had my 925 since Sept. last year. Upgraded last week to Cyan. Mine isn't freezing as much as yours but it seems like a guaranteed freeze overnight on the wireless charging stand.

    I'm hearing a lot about 925 freezes with Cyan. I'm suspecting (or is that hoping) these are related to apps we have installed. If it's the OS that is so unstable then we're truly screwed!
    07-23-2014 03:33 AM
  18. aathif mahir's Avatar
    Please I love my lumia 925 but i have screen flickering problem while scrolling please help me solve this problem Thank You
    07-23-2014 03:42 AM
  19. jay64's Avatar
    win 8.0 noticeable lag when screen saver on or in timeout - have to touch lock screen 4-5 times to get it to wake up. Often lag from screen to screen, program to program. Horrid wifi download speeds compared to SIII ! Hopefully 8.1 reduces some of this.
    07-23-2014 01:42 PM
  20. wild-bill-hiccup's Avatar
    After using a Nokia Lumia 630 I decided to upgrade to an unlocked Lumia 925 , over all I am happy with its performance apart from one annoying issue. I have searched and found many comments on the '' Grip of Death '' and my new 925 has this same issue .

    This photo below shows my phone when its not being touched

    not.hold.jpg

    This photo below shows the phone being held in my hand

    hold.jpg

    This photo below shows the phone being held with a towel , so my hand does not physically touch the phone .


    hold..cloth.jpg

    I have tried the following , but the issue was the same .

    1. Different SIM's using different carriers with different band frequencies
    2. Soft reset the phone
    3. Using the phone is several physical locations
    4. Turning Airplane mode off / on

    When physically holding the phone the over all quality of making and receiving calls deteriorates ( no matter how / where I hold the phone )

    When the phone is not being physically held , and the calls are answered on the speaker , the over all quality is good

    When I first received the phone it was running 8.0 , but I never used the phone with a SIM card inserted, so I do not know if the same loss of signal issue was there , I updated the phone to 8.1 and then inserted a SIM to find this problem.


    when searching this issue I have read that some people are experiencing this same problem , but ive all so read articles that confirm that Nokia says this problem cannot happen on the 925 due to the phones excellent antenna design.

    Phone details

    Windows Phone 8.1
    OS version 8.10.12393.890
    Firmware revision number 3051.50009.1424.0001
    Hardware revision number 0.5.0.1
    Radio software version 3.2.04059.1


    I have ordered a phone case to see if that will improve things , but I would prefer to use the phone with out a case / cover


    Any thoughts / suggestions / comments on my current 925 problem , most welcome
    07-24-2014 07:44 PM
  21. Aniket Mhatre's Avatar
    This is what happens with my 925 after the cyan update. Even after hard reset this happens many times.

    Sent from Lumia 925 India using tapatalk
    wild-bill-hiccup likes this.
    07-25-2014 03:04 AM
  22. paulsalter's Avatar
    Snip
    Yes, I get this, but it is a strange one
    I get this but it only happens in one room of the house (looks like I am borderline between 2 transmitters in this room so it causes trouble switching between the 2)

    If you look at the aluminium frame around the phone you will see it has 4 parts (top, bottom and 2 sides) will a small space between each
    when holding it, do not have your palm over either of the bottom 2 spaces (especially the one on the right), touching this space I can get a no signal with out picking it up

    If I go in other rooms in the house I can hold it how I want without issue, but in this one room I get signal drops if I hold it touching the bottom corners

    There is a youtube video showing what I mean on this, not sure of the link off hand but its easily found on a search in youtube, or I can find it for you if you want
    wild-bill-hiccup likes this.
    07-25-2014 03:52 AM
  23. wild-bill-hiccup's Avatar
    Yes, I get this, but it is a strange one
    I get this but it only happens in one room of the house (looks like I am borderline between 2 transmitters in this room so it causes trouble switching between the 2)

    If you look at the aluminium frame around the phone you will see it has 4 parts (top, bottom and 2 sides) will a small space between each
    when holding it, do not have your palm over either of the bottom 2 spaces (especially the one on the right), touching this space I can get a no signal with out picking it up

    If I go in other rooms in the house I can hold it how I want without issue, but in this one room I get signal drops if I hold it touching the bottom corners

    There is a youtube video showing what I mean on this, not sure of the link off hand but its easily found on a search in youtube, or I can find it for you if you want

    Hi and thanks for the comment


    I thought this problem may have some thing to do with the aluminum frame around the phone , but just why some owners of a 925 get this problem and sone don't is confusing .

    I can use the phone wearing my gardening gloves and have no problems ,

    I could take the phone to the nearest Nokia Care shop , but its not known for its friendly customer service and is not normally a pleasant experience , and I think all I will be told is , the problem is to do with the SIM card provider and the phone is Ok .

    I'm feeling gutted
    07-25-2014 05:28 AM
  24. paulsalter's Avatar
    What type of signal do you have, I only get this issue when it is G, 3G signal or better I have no issues

    The reason I have taken mine back to see if its a problem is that I cant replicate the problem anywhere else, I can me outside somewhere with a weaker signal and the problem doesn't happen

    It is strange

    Do you get the problem everywhere or only in certain places?
    07-25-2014 05:37 AM
  25. wild-bill-hiccup's Avatar
    What type of signal do you have, I only get this issue when it is G, 3G signal or better I have no issues

    The reason I have taken mine back to see if its a problem is that I cant replicate the problem anywhere else, I can me outside somewhere with a weaker signal and the problem doesn't happen

    It is strange

    Do you get the problem everywhere or only in certain places?
    Ive been trying out a few more things with regard to the position of my hand on the phone and how the different hand positions affect the phones signal .


    bottom.right.touch-1.jpg


    hands-side1.jpg


    top-bottom.jpg


    It seems that if I hold the phone and my hand touches the bottom right hand corner ( my normal hand position when using the phone ) the signal quickly reduces.

    The SIM cards ive tried in the phone are

    1. 3G - 850mhz
    2. 3G - 2100mhz

    and they all produced the same results ( There is currently no 4G in my area )


    To day ive ventured into the nearest city and the phones signal seemed to widely fluctuate on a regular basis and the same '' Grip of Death was evident .


    Checking out the 925's antenna arrangement , I came across this ....

    LINK....
    Nokia Lumia 925 - Antenna locations - User Guide - Nokia - UK

    donot1.jpg


    I'm not sure what to think , so according to the above I can't hold my new 925 the way I hold all my mobile phones


    It does look like the position of the main radio antenna is on the bottom right hand side ( just where the Grip of Death occurs the most and where my hand touches the phone .


    ant2.jpg


    I still can't understand why some 925's have this problem and some do not ?
    DSoundso and WiseManWhite like this.
    07-26-2014 02:14 AM
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