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  1. DSoundso's Avatar
    Since no one mentioned it I guess it's not a common bug that capacitive buttons won't turn off during battery saving since WP Cyan update? It is annoying if they shine brighter than the display while laying in bed at night.
    07-28-2014 01:14 PM
  2. envsys's Avatar
    I bought a full price, new Nokia 925 in March and had freezing problems early on. I sent it
    back to Nokia for repair in May. All they did was reinstall the software, check some specs and
    return it to me. It started freezing again and I sent it back in July. Even though I told them
    is was the second time being sent back, all they did was reinstall the software, check some
    specs and send it back to me.

    Well I got my phone back and in the first three days it has frozen eight times. All the "repair" department
    did was reinstall the software, checked some specs and sent it back. Took them ten days to do
    that. This is the same thing they did the first time I sent the phone in. Did not fix the problem
    then, did not fix it now.

    I think the 925 is a faulty design. Software wont fix it; the hardware must be changed. Microsoft
    bought Nokia but they are not willing to own the problems. Microsoft knows the phone is faulty;
    they have stopped selling it, they are still selling the 928, why not the 925. They know it is a
    bad design; bad hardware package. So they have stopped selling it; but wont fix those in the field.

    Buyer beware on any microsoft phone in the future.
    07-28-2014 02:41 PM
  3. Rodrigo Mendes's Avatar
    I bought a full price, new Nokia 925 in March and had freezing problems early on. I sent it
    back to Nokia for repair in May. All they did was reinstall the software, check some specs and
    return it to me. It started freezing again and I sent it back in July. Even though I told them
    is was the second time being sent back, all they did was reinstall the software, check some
    specs and send it back to me.

    Well I got my phone back and in the first three days it has frozen eight times. All the "repair" department
    did was reinstall the software, checked some specs and sent it back. Took them ten days to do
    that. This is the same thing they did the first time I sent the phone in. Did not fix the problem
    then, did not fix it now.

    I think the 925 is a faulty design. Software wont fix it; the hardware must be changed. Microsoft
    bought Nokia but they are not willing to own the problems. Microsoft knows the phone is faulty;
    they have stopped selling it, they are still selling the 928, why not the 925. They know it is a
    bad design; bad hardware package. So they have stopped selling it; but wont fix those in the field.

    Buyer beware on any microsoft phone in the future.
    So Nokia 925 have a faulty design because you're having problems? If we think always like that, every device is a faulty device.

    Please, if you can, explain with more details this freeze problem.
    07-28-2014 05:30 PM
  4. envsys's Avatar
    I say a faulty design because of several reports I have seen on different forums where people have the same issue with multiple 925's. You see these
    posts on both T-Mobile and ATT sites where they got a replacement phone with the same problem. If the second phone has the same problem; it is not a software issue and just re-installing the software won't solve the issue. Now everybody who has a 925 won't have a problem, surely not, there are differences in carriers, locations and methods of use. But there are too many issues with the 925 for it to be isolated. As to why it is freezing, it is not
    my responsibility to explain why.
    07-28-2014 06:45 PM
  5. Rodrigo Mendes's Avatar
    I say a faulty design because of several reports I have seen on different forums where people have the same issue with multiple 925's. You see these
    posts on both T-Mobile and ATT sites where they got a replacement phone with the same problem. If the second phone has the same problem; it is not a software issue and just re-installing the software won't solve the issue. Now everybody who has a 925 won't have a problem, surely not, there are differences in carriers, locations and methods of use. But there are too many issues with the 925 for it to be isolated. As to why it is freezing, it is not
    my responsibility to explain why.
    Yeah, EVERY smartphone have a several identical reports in whole world. If we use your logic, again, every smartphone have a faulty design. Makes no sense at all.

    If you explain your problem (not only "my 925 is freezing") with more details, we can try help you. That's all.
    07-28-2014 07:20 PM
  6. Guytronic's Avatar
    Sometimes a faulty or mis-inserted SIM will cause freeze ups.
    Could be the contacts on the SIM are scratched, need cleaning or the card may have other physical damage.
    Himanshu Chowdhary likes this.
    07-28-2014 07:26 PM
  7. envsys's Avatar
    Sometimes a faulty or mis-inserted SIM will cause freeze ups.
    Could be the contacts on the SIM are scratched, need cleaning or the card may have other physical damage.
    thanks for the input. I use the card in an old LG when the 925 is gone for "repair". Don't have any problems with the LG.
    Could it be the contacts in the 925?
    07-28-2014 08:10 PM
  8. Guytronic's Avatar
    thanks for the input. I use the card in an old LG when the 925 is gone for "repair". Don't have any problems with the LG.
    Could it be the contacts in the 925?
    There's a chance I suppose.
    Maybe cleaning the gold traces on the card then pulling the card and re-inserting a few times would have a positive effect.

    Could also be the LG is a basic phone that wouldn't see certain connection features of the SIM.
    You might try turning LTE off on the 925 also and see if that improves things.

    Good luck...hope the phone straightens out for you.
    Himanshu Chowdhary likes this.
    07-28-2014 08:15 PM
  9. eric12341's Avatar
    For what it's worth I rarely have any freezing problems on my 925 even with the 8.1DP installed. I see them maybe twice a month but nothing major. I think you just got a defective unit and there are defective units for every single piece of hardware known to man despite the name on them. I suggest trying to get a replacement unit through your carrier or take it to a repair shop.
    07-29-2014 08:24 PM
  10. Niloy1988's Avatar
    Hi.. I am a Lumia 925 user and happily using it for the past one year.. Until I got it migrated to wp8.1.. It got hanged most of the time specially in two cases.. One is after I finished up with any call.. Second is while charging.. The problem is the screen becomes unresponsive, neither I can slide it up to unlock the phone not slide it down to shut it off.. I am just not in favour of hard reset, this unusual behaviour got started after the migration.. Please do help me..
    07-30-2014 04:45 PM
  11. Bakedfresh's Avatar
    Since no one mentioned it I guess it's not a common bug that capacitive buttons won't turn off during battery saving since WP Cyan update? It is annoying if they shine brighter than the display while laying in bed at night.
    Hi DSoundso,

    I also have this problem, it's quite annoying as I use my phone as an ebook reader in bed... having 3 mini led flashlights shining on to your eyes makes that quite difficult...

    Any luck finding a solution?
    08-01-2014 07:18 PM
  12. mjrtoo's Avatar
    I've noticed that on my 925 Here Drive+ doesn't recognize addresses that it previously did, before I did the 8.1 + Cyan update. It can find the address just fine from Here Drive+ and Here Maps when entered manually, and will give turn by turn directions when you start navigation from there, but will not work when you use the people hub to quickly navigate to an address from a contact. Pops up a dialog that says no address was found.

    I've done a soft reset etc, did a full erase and update, not using a backup, everything from scratch.

    Edit: After using Nokia software and flashing back to 8.0 and going through the whole upgrade process several times over, it finally works normally.
    Last edited by mjrtoo; 08-06-2014 at 12:09 AM.
    08-02-2014 08:20 AM
  13. Aniket Mhatre's Avatar
    New bugs. I am on wp 8.1 cyan
    Sent from Lumia 925 India using tapatalk
    Attached Thumbnails wp_ss_20140806_0001.jpg   wp_ss_20140806_0002.png  
    waazzupppp likes this.
    08-06-2014 01:18 AM
  14. waazzupppp's Avatar
    I hate to say it, but my particular 925 has been buggy as all get out with the new update. The wonkiest thing it has going right now is that when I resume from sleep mode, the phone takes about 2-4 seconds to wake and has a screen that just says 'resuming' during that lag period. I already did a full reset, which worked for about 15 minutes before the problem reoccurred, but it did come back. Now I am going to do a full reset and not launch the new lock screen App and see if that makes a difference or not.

    Anyone else seeing anything like this on their 925?

    925-resume.jpg
    08-06-2014 09:36 AM
  15. Avradip Sen's Avatar
    I updated to the Lumia Cyan Upgrade OS Version 8.10.12397.895. The phone is sometimes extremely laggy, but that's still ok. The phone tends to lock up during the resume from sleep. The screen comes on and the lockscreen looks fine, but the touch does not work. The power button toggles the sleep/resume, but the touch does not recover. The only way to recover from that is the soft reset (Vol Dn and Power).
    Is there any more info on this bug? Anyone else with the same problem?
    08-06-2014 03:08 PM
  16. Niloy1988's Avatar
    Hey I am facing the same problem.. My screen get totally freezes after I complete with any call.. Neither I am able to slide up the screen to unlock it not slide it down to shut it off.. My screen becomes totally unresponsive.. The soft reset you are talking about, will that completely solve the problem.. Because every time when my screen got freezes I have to wait for like 15 minutes.. After that it works fine.. Kindly help someone to solve this problem...
    08-06-2014 10:08 PM
  17. Guytronic's Avatar
    Do you guys have the "Beta" lockscreen app installed on you phones?
    If so that could be a cause...
    08-06-2014 10:14 PM
  18. Roderick Aspiras's Avatar
    What is your lock screen settings? I experienced this once when Skype was running in the background. I did not experience after I removed skype from background and set battery saver to off. Worst case is that it could be a defective unit.
    08-07-2014 02:21 AM
  19. waazzupppp's Avatar
    Stock lock screen - Skype not installed - Battery Saver didn't make any difference...

    I don't think anything is wrong with my 925 as it has been a PERFECT device right up until this last release. Amazing battery life, fluid performance, too the first Dev Release of 8.1 like a champ. I had 8GB of storage open and the new preview installed with zero issues. I just noticed the lag right off the bat and it was the only issue that I had. Unfortunately, it's a pretty horrible thing to wait 5 seconds for your device to unlock.
    08-07-2014 12:11 PM
  20. waazzupppp's Avatar
    New bugs. I am on wp 8.1 cyan
    Sent from Lumia 925 India using tapatalk
    That's the same problem I had with the 8.1 Developer Preview GDR1... Had to roll back to official 8.0... Does anyone know how many times I should Dev Update to get to the pre GDR1 release? I miss my 3rd row of tiles
    08-07-2014 04:48 PM
  21. waazzupppp's Avatar
    I don't have my SIM puller on me to take a photo, but there is a little tiny plastic "pusher" on the SIM card tray. It pushes the SIM card down against the contacts in the slot. If that pusher bends a bit, the card wont make good contact and the SIM may not register clean. Check that before you panic - and make sure the SIM tray isn't damaged as well.
    08-07-2014 04:56 PM
  22. Guytronic's Avatar
    K...reporting in...

    Had the hard freeze one hour ago while surfing images of war in IE-11.
    Latest update (GDR-1) of the 8.1 DP here.
    The phone has 5.68 gig storage used battery was sitting at 72%
    Only app installed in the last day was Bing translator.
    Sysapp pusher updated 2 hours before the freeze.
    Only way out was a soft reset...

    After the reboot the phone was still acting odd.
    Almost anything I tapped on from the startscreen crashed back to start or wouldn't respond.
    A swype to the app list and opening things from there seemed to wake the phone up.
    Live folders started working after tapping things from the list.
    I'm seeing IE acting slow to respond now when tapping links or images.
    Been fine until this...things were normal yesterday.

    Weird...
    Aniket Mhatre likes this.
    08-07-2014 06:42 PM
  23. Niloy1988's Avatar
    No lock app is installed in my phone still...
    08-07-2014 11:14 PM
  24. Avradip Sen's Avatar
    I have the Awesome Lock App installed for the lockscreen, but I doubt that it is causing the problem. Others too are facing the same problem without the app. Also, it was working fine in the developer preview for 8.1
    08-08-2014 08:07 AM
  25. luke_parker_88's Avatar
    Hi Praxius,

    yeah it's the same with video doesn't capture the audio at all. I'll try re-installing the apps again and a reboot and will post the result here! Thanks
    08-10-2014 10:10 AM
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