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  1. wpguy's Avatar
    I've got a T-Mobile 925 and I live an area where there is excellent LTE coverage but my 925 will not connect to it. All the phone settings are correct and everything on the T-Mobile side is A-OK but for some reason it won't connect. Also if you go into cellular settings and hit network selection T-Mobile has LTE,4G,2G below it. Anyone else having this problem and/or know how to fix it?
    Try toggling airplane mode on and off. Over the weekend I was using WiFi calling mode exclusively. Last night, when I turned off the feature, my phone would not connect to standard cell service. Even a full power-down and restart didn't correct the issue. However, after toggling airplane mode everything was back working normally.
    lwhitmarsh likes this.
    07-22-2013 11:24 AM
  2. spop9's Avatar
    I have problems sharing photos that I have taken with my 925 via MMS. Often the received photo is nothing but a solid color on the bottom half. I have found the same results with both TMobile and AT&T recipients. I suspect this issue is a file-size limitation with MMS, or perhaps TMobile's implementation, because I have better luck with images that are cropped or scaled down.

    Anyone else seeing the same?
    This happened to me with every other MMS when I was using my unlocked 920. I thought it must have just been my MMS settings because I had to mess with them to get it to work at all. I haven't seen it with my 925 yet. *Knock on wood*
    07-22-2013 01:08 PM
  3. Fiona M's Avatar
    My main issue is how hot this handset gets, battery life not stellar either. Occasional freezing and locking. My lock screen was set to Bing earlier and now its not responding only displaying the default. Mainly im really unhappy with the heat coming igg this when charging especially.
    I notices the issue warmth immediately, soon as it walked out if the store and I was just operating it for the first time.
    Question, should I turn this off at night and let the battery rest? Will that help with overheating?
    07-22-2013 07:36 PM
  4. Asrialys's Avatar
    My main issue is how hot this handset gets, battery life not stellar either. Occasional freezing and locking. My lock screen was set to Bing earlier and now its not responding only displaying the default. Mainly im really unhappy with the heat coming igg this when charging especially.
    I notices the issue warmth immediately, soon as it walked out if the store and I was just operating it for the first time.
    Question, should I turn this off at night and let the battery rest? Will that help with overheating?
    My phone got really hot during its first charge. But I was also using it at the same time. Since I got it Friday and finally let it fully charge, it doesn't get hot anymore. Of course, now that it's all set up, I'm not using it as often while it's charging.
    07-22-2013 10:24 PM
  5. lwhitmarsh's Avatar
    I have problems sharing photos that I have taken with my 925 via MMS. Often the received photo is nothing but a solid color on the bottom half. I have found the same results with both TMobile and AT&T recipients. I suspect this issue is a file-size limitation with MMS, or perhaps TMobile's implementation, because I have better luck with images that are cropped or scaled down.

    Anyone else seeing the same?
    This seems to be a T-Mobile SIM card issue actually. The HTC 8X i had before my 925 would occasionally do the same thing and the MS store folks said try taking the SIM out and putting it back in and that fixed it for me.
    Marcos Hidalgo likes this.
    07-23-2013 12:33 AM
  6. sectime's Avatar
    Only bug that well you know:) Can't change volume when listening to a podcast. I have to back all the way out, change the volume then listen.
    07-23-2013 12:57 AM
  7. muitosabao's Avatar
    Yes, I've had a lot of restarts too, though they seem to be reducing.

    Hard to know why, but the Here navigation seems to be a culprit.

    Nokia needs to fix this.
    Hmm, so your restarts happen with the maps? Mine with runtastic...maybe GPS related? Still haven't tried it again, hope it's not a real issue...
    Captain_Eric likes this.
    07-23-2013 03:01 AM
  8. steve_w_7's Avatar
    I have had mine for 6 days now, and the back plate still looks great. It occasionally will get a scuff or a little dirty, but all of that has easily washed off with a damp rag. I think the back will be pretty resiliant.
    07-23-2013 01:20 PM
  9. Captain_Eric's Avatar
    Hmm, so your restarts happen with the maps? Mine with runtastic...maybe GPS related? Still haven't tried it again, hope it's not a real issue...
    Hey, Here Maps definitely crash, with a diversity of other programs, or non other running. I like my Lumia, I just want them to fix it.
    07-23-2013 07:31 PM
  10. djrakowski's Avatar
    The backplate of my L925 is a bit loose near the top of the right side (where my index finger rests while holding it in my right hand).
    juststart likes this.
    07-23-2013 07:32 PM
  11. juststart's Avatar
    The backplate of my L925 is a bit loose near the top of the right side (where my index finger rests while holding it in my right hand).
    Same here . Its a bit loose and you can actually press it down.
    07-23-2013 09:21 PM
  12. djrakowski's Avatar
    Same here . Its a bit loose and you can actually press it down.
    Yes, that's it exactly.

    I've just noticed several relatively wide scratches on the screen. They aren't deep, like they've actually scratched the glass - more like the outer coating, if there is such a thing on these screens. I've had it in a case since day 1 (last Wednesday) and haven't dropped it.

    I hope they'll exchange it for me. I will be livid if they try to make me pay the accidental damage deductible (up to $175) instead.
    07-23-2013 09:42 PM
  13. jgbstetson's Avatar
    Gorilla glass seems to vary quite a bit in hardness. My wife's 8x was like plastic; fine scratches were everywhere. My 810 and 720 were really tough. I couldn't find a scratch on them. It makes we wonder if corning sells different grades of GG, perhaps some are age hardened or otherwise treated. I dunno.

    Regarding the quality of the 925 bodies. I'm on my third. The screen on the first was literally falling off. The screen in the second one was uneven in the housing. The third one they offered showed warpage and large gaps in the white plastic. Fourth one was good.
    07-23-2013 10:23 PM
  14. metalchick719's Avatar
    Got my Lumia 925 last night.

    Currently, I have about 1.35 gigs of "other" storage, though Storage Check says that it is only 737mb of "other" storage.

    Also, I've discovered that I cannot download MMS messages while connected to Wi-Fi. My wife has an iPhone and I receive every picture she sends via MMS as a link that says "Get Media Content," but when I click on it nothing happens. If I turn off Wi-Fi, I can then download the media content via my data plan. I didn't have this problem on my old HD7.
    Yeah, that's normal. T-Mobile doesn't allow you to get MMS messages via Wi-Fi. You have to have your data turned on. It's annoying indeed.
    JohnnyFEZ likes this.
    07-23-2013 10:31 PM
  15. juststart's Avatar
    I just got the phone today and made a few calls with it. I was talking to my mother on the phone and I kept hearing a kind of scratching noise on certain words. Any one else have a little fuzzy sound on a call?
    07-23-2013 11:25 PM
  16. Troyseph's Avatar
    Yes, that's it exactly.

    I've just noticed several relatively wide scratches on the screen. They aren't deep, like they've actually scratched the glass - more like the outer coating, if there is such a thing on these screens. I've had it in a case since day 1 (last Wednesday) and haven't dropped it.

    I hope they'll exchange it for me. I will be livid if they try to make me pay the accidental damage deductible (up to $175) instead.
    I noticed the same thing on mine and they just did an even exchange at the local midtown store, no fees. I just brought them the original paper receipt and box, etc.
    07-24-2013 07:46 AM
  17. Troyseph's Avatar
    I just got the phone today and made a few calls with it. I was talking to my mother on the phone and I kept hearing a kind of scratching noise on certain words. Any one else have a little fuzzy sound on a call?
    I haven't noticed a scratching, but the first time I spoke to my wife on her 925 through mine, I thought she was in my ear. It was super HD voice.
    07-24-2013 07:49 AM
  18. djrakowski's Avatar
    I noticed the same thing on mine and they just did an even exchange at the local midtown store, no fees. I just brought them the original paper receipt and box, etc.
    That's good to know. Thanks!

    EDIT: I've just returned from my local T-Mo outlet, and they replaced it, no questions asked.
    Last edited by djrakowski; 07-24-2013 at 11:16 AM.
    07-24-2013 08:49 AM
  19. juststart's Avatar
    I noticed the same thing on mine and they just did an even exchange at the local midtown store, no fees. I just brought them the original paper receipt and box, etc.
    did you get a 925 without this issue?
    07-24-2013 09:23 AM
  20. Rex SuperHawk's Avatar
    Hello everyone.
    Although I'm always on this site, it is my first time posting. I got my 925 the first day it came out, love it so far. Battery is excellent, screen gorgeous and all the rest of the features. However, I have come across a problem that has me worried. When I use the phone for a long time, the screen gets and top portion of the back get incredibly hot and my phone becomes none responsive. It has happened twice already; the first time i had the phone replaced, no issues. This morning I was on Netflix and it happened right in my hand: the phone froze for about a second or 2, then it restarted, but then half way through the restart screens, it went black and unresponsive again. This time I let it cool down and soft resetted it and it thankfully came back to life.
    Has anyone else come across this issue??
    07-24-2013 10:17 AM
  21. Fiona M's Avatar
    I too have noticed the keyboard popping up and down on some sites not allowing me to input info. Not sure what's going on. I had to do a hard reset because I was unable to get my lock screen set to Bing after setting up the glance feature. It worked after the reset fine. There is a strange blue portion occasionally popping up as in typing which clouds out the rest of the screen it seems to go away immediately (some kind of bug). Battery wears down quickly if I'm very active online with the phone and quite hot. I have noticed the plastic back is not flush especially up top adjacent to the camera lens. If I gently press on it there is some buoyancy which is worrying I'm going to get a protective case. Otherwise I am happy with the phone. I do find it to have more issues then my Lumia 810 and at a much greater price! They really need to make these things as close to perfect for the high price.
    Last edited by Fiona M; 07-24-2013 at 02:26 PM.
    07-24-2013 02:15 PM
  22. Firenze89's Avatar
    So far, apart from a black screen forcing to soft reset once, I haven't experience many glitches or bugs if any.

    The heating hasn't been the cause of any misbehavior on my device, still I find it quite bothering and uncomfortable compared to other smartphones.
    07-24-2013 03:47 PM
  23. juststart's Avatar
    *SIGH*

    I returned the phone today at the store, had to wait an hour and a half which couldn't be helped since they were really busy, and swapped it out. The phone doesn't have the gap or the loose back but the power button is barely responsive. It looks de-pressed and lower than the volume rocker and the camera button. When you push it's basically already down. There's no click what-so-ever.

    Kinda disappointed in the build quality here and not sure I want to go back to the store again. Don't know what my options are.
    07-24-2013 08:53 PM
  24. JONA1970's Avatar
    I just got the phone today and made a few calls with it. I was talking to my mother on the phone and I kept hearing a kind of scratching noise on certain words. Any one else have a little fuzzy sound on a call?
    I had the same problem and it's solved with new firmware 3040.0005.1323.3004.
    Now my call quality is excellent and no more scratching :)
    07-25-2013 02:18 AM
  25. Pavel Gotze's Avatar
    When did you recieve this firmware update? I have still older one, mobile is from Germany.

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    07-25-2013 03:12 AM
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