We all know promotion of the Lumia 925 has been shamefully lacking (and even that is far too kind). Any ideas on how things could have been done better?
For starters, the next-day announcement of the 1020 really took the wind out of the 925's sails (and sales). Nokia should never have allowed AT&T to do that as part of the deal. T-Mobile could have announced a week earlier, although with their apparent zero-promotion policy for Windows Phone, maybe that would have resulted in even more customer resentment.
Going by what people were hearing from staff at Microsoft Stores around the country, Microsoft has some explaining to do as well. Of all stores, their staff should know the products coming and be ready to answer questions about availability, promotions, etc.
(And I hope I don't get dinged for this, but...) To some small degree I am disappointed with WPCentral for not doing a more to investigate the issue. I know T-Mobile is #4, and I know most US readers are not on T-Mobile. But no apparent reaching out to T-Mobile, Microsoft, and Nokia for comment?
Now most will probably shrug their shoulders and say "big deal." The problem with that response is that the treatment the Lumia 925 has gotten in the States hurts, not just the phone and the carrier, but the entire ecosystem more than if the phone would not have made it to the States at all.
For starters, the next-day announcement of the 1020 really took the wind out of the 925's sails (and sales). Nokia should never have allowed AT&T to do that as part of the deal. T-Mobile could have announced a week earlier, although with their apparent zero-promotion policy for Windows Phone, maybe that would have resulted in even more customer resentment.
Going by what people were hearing from staff at Microsoft Stores around the country, Microsoft has some explaining to do as well. Of all stores, their staff should know the products coming and be ready to answer questions about availability, promotions, etc.
(And I hope I don't get dinged for this, but...) To some small degree I am disappointed with WPCentral for not doing a more to investigate the issue. I know T-Mobile is #4, and I know most US readers are not on T-Mobile. But no apparent reaching out to T-Mobile, Microsoft, and Nokia for comment?
Now most will probably shrug their shoulders and say "big deal." The problem with that response is that the treatment the Lumia 925 has gotten in the States hurts, not just the phone and the carrier, but the entire ecosystem more than if the phone would not have made it to the States at all.