08-12-2013 11:31 AM
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  1. Musicman247's Avatar
    No I don't mean unlocked from overseas, I was gonna buy one on ebay. How would I know if it was from overseas or not??
    Make sure it's T-Mobile branded. That's the only US version that they are selling right now.
    07-24-2013 09:34 AM
  2. colonelcasey322's Avatar
    EU variants of the Nokia 925 won't work very well on the T-Mo US network. They don't support 1700/2100 AWS so you'll have no LTE/4G and will only have limited access to 3G in areas with refarmed 1900.
    07-24-2013 09:51 AM
  3. Manoj1551's Avatar
    You should be able to. You'll have to pay for the phone outright when you end your T-Mobile service (if you haven't paid for it already). The radios are the same, so you should be good to go with AT&T after an unlock. You won't have WiFi calling, though, as that is linked to T-Mobile.
    Thanks for the reply. When you say WIFI calling is not possible, you mean i wont be able to do skype or Viber calls ?
    07-24-2013 01:38 PM
  4. Musicman247's Avatar
    No, I'm referring to the WiFi Calling App T-Mobile installs on the phone.
    07-24-2013 01:58 PM
  5. robert_in_la's Avatar
    You should be able to. You'll have to pay for the phone outright when you end your T-Mobile service (if you haven't paid for it already). The radios are the same, so you should be good to go with AT&T after an unlock. You won't have WiFi calling, though, as that is linked to T-Mobile.
    Actually the AWS bands that exist on the L925 aren't used on AT&T. If you have an AT&T branded phone like I did before, and bring it over to T-Mobile you'll fine so long as the area you are in has been reframed if not then you'll be stuck on Edge. In reverse if you bring a T-Mobile branded phone with AWS bands you'll be stuck on Edge if you go to AT&T.
    07-24-2013 02:00 PM
  6. robert_in_la's Avatar
    1700/2100 not supportes by att means att network doesn't have those bands? Or does it mean att have those bands but the 925 is not able to receive them?
    T-Mobile and the L925 uses those bands - they are not apart of AT&T's network.
    07-24-2013 02:02 PM
  7. kabel_mk's Avatar
    T-Mobile's unlock policy
    Last edited by kabel_mk; 07-25-2013 at 03:14 PM.
    07-24-2013 05:58 PM
  8. kabel_mk's Avatar
    Actually the AWS bands that exist on the L925 aren't used on AT&T. If you have an AT&T branded phone like I did before, and bring it over to T-Mobile you'll fine so long as the area you are in has been reframed if not then you'll be stuck on Edge. In reverse if you bring a T-Mobile branded phone with AWS bands you'll be stuck on Edge if you go to AT&T.
    Not entirely correct. With recent announced T-Mobile USA phones, i can see most of the t-mobile's phones support AT&T's 3G bands. LTE is different story. For some reason, i find T-Mobile's phones more attractive to me (Lumia 925 is one example) so i really want to know if the specs posted by Nokia USA are correct. Nokia USA shows that 925 will support this "WCDMA network: 900 MHz, 1700 - 2100 MHz, 2100 MHz, 1900 MHz, 850 MHz", so definitely unlocked t-mobile's usa should work on AT&T's 3G bands (AT&T uses 850 and 1900 on WMCDA/3G). Nokia USA also shows "LTE network bands3: 2, 4, 5, 17" for Lumia 925. AT&T uses band 4 and 17 for their LTE network, so 925 should get LTE on AT&T too. I'm tempted to purchase this phone, but t-mobile won't unlock it for me if do not spend 50$ in service and wait 60 days. I do not see any L925 unlockers on ebay either. This would be perfect phone for me on AT&T
    07-24-2013 06:00 PM
  9. drbanks's Avatar
    Yes, I believe the bands supported by most T-Mobile phones are a proper superset of the bands ATT uses, so while there could be issues taking an ATT branded phone to T-Mo, the opposite will probably work fine.
    07-24-2013 06:37 PM
  10. kabel_mk's Avatar
    Not entirely correct. With recent announced T-Mobile USA phones, i can see most of the t-mobile's phones support AT&T's 3G bands. LTE is different story. For some reason, i find T-Mobile's phones more attractive to me (Lumia 925 is one example) so i really want to know if the specs posted by Nokia USA are correct. Nokia USA shows that 925 will support this "WCDMA network: 900 MHz, 1700 - 2100 MHz, 2100 MHz, 1900 MHz, 850 MHz", so definitely unlocked t-mobile's usa should work on AT&T's 3G bands (AT&T uses 850 and 1900 on WMCDA/3G). Nokia USA also shows "LTE network bands3: 2, 4, 5, 17" for Lumia 925. AT&T uses band 4 and 17 for their LTE network, so 925 should get LTE on AT&T too. I'm tempted to purchase this phone, but t-mobile won't unlock it for me if do not spend 50$ in service and wait 60 days. I do not see any L925 unlockers on ebay either. This would be perfect phone for me on AT&T
    To add to my previous post, since i'm on AT&T and i have only simple voice only prepaid account with T-Mobile USA, the outright price of the L925 is 579.99$. Buying it outright is not entitling me for free unlock from T-Mobile USA. Here is the response of the unlock team:
    T-Mobile Sim Unlock Request
    Sim Unlock Reference: 6XXXXXX
    IMEI: 35XXXXXXXXXXXXX
    Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time. The account must meet the following criteria:

    1. Account has been active for 60 days
    2. Must have $50.01 or more in accumulative refills since activation
    3. Must have 7 days of consistent usage of the IMEI being requested by mobile number requesting

    Please submit a new SIM Unlock Request once the subscriber has met the Eligibility criteria.


    Thank You,
    Customer Service
    T-Mobile USA, Inc.
    The final price would be 579.99$ + 50$ + tax + 60 days wait = Ouch!!!
    They are not going to get my money after all ...
    07-25-2013 08:34 AM
  11. SeeVuPlay's Avatar
    To add to my previous post, since i'm on AT&T and i have only simple voice only prepaid account with T-Mobile USA, the outright price of the L925 is 579.99$. Buying it outright is not entitling me for free unlock from T-Mobile USA. Here is the response of the unlock team:

    The final price would be 579.99$ + 50$ + tax + 60 days wait = Ouch!!!
    They are not going to get my money after all ...
    Wow, that is a lot of information. sorry, but I am not well versed in all this "unlocking...SIM Card....Bands....etc.", but I am very interested in switching my 925 from Tmobile to ATT. and based on what I am reading in your post, if I make the switch to ATT, I will not be losing out on 3G, 4G, or LTE capability.

    But to do this, I need to unlock my phone by contacting Tmobile and getting a new SIM card from ATT. What if I find that the signal is on par or worse and I want to switch back? Do I just reinsert the old Tmobile Sim card and get the services switched back?

    I have been a Tmobile customer for 3 years now and recently upgraded to the 925. Does that satisfy the 60 day requirement? or do I have to have the 925 specifically for 60 days?

    thanks in advance!
    07-25-2013 09:44 AM
  12. Asleeper2's Avatar
    I am currently using the Lumia 810 on ATT and 3G works fine, you won't have any issues with the Lumia 925. However, I'm not sure about LTE.

    Going back to unlocking the Lumia 925. I was going to buy one this week and unlock it for use on ATT but after reading this thread I think I'll pass if need to spend $50 in refills and wait 60 days. Is that a new policy because I had always understood that if you pay full retail for the phone that T-Mobile will unlock it regardless of whether or not you are a customer.
    07-25-2013 11:24 AM
  13. kabel_mk's Avatar
    Wow, that is a lot of information. sorry, but I am not well versed in all this "unlocking...SIM Card....Bands....etc.", but I am very interested in switching my 925 from Tmobile to ATT. and based on what I am reading in your post, if I make the switch to ATT, I will not be losing out on 3G, 4G, or LTE capability.

    But to do this, I need to unlock my phone by contacting Tmobile and getting a new SIM card from ATT. What if I find that the signal is on par or worse and I want to switch back? Do I just reinsert the old Tmobile Sim card and get the services switched back?

    I have been a Tmobile customer for 3 years now and recently upgraded to the 925. Does that satisfy the 60 day requirement? or do I have to have the 925 specifically for 60 days?

    thanks in advance!
    Here is the link of the T-Mobile's policy for sim-unlocks:
    http://support.t-mobile.com/docs/DOC-1588
    I was confused regarding the 50$ refills and waiting period of 60days, so i've decided to chat with customer support (i forgot to log the conversation) and they have told me that 50$ requirement is accumulative since the day of the opening of the account; the 60days requirement starts counting since the they you've activated the phone you are requesting sim-unlock for and the last one is that you have to have 7 days of usage on the IMEI, so you can't just buy the phone and activate the refills and put it in a drawer without any usage (i guess this is related to people buying the phone for somebody abroad?).
    Last edited by kabel_mk; 07-26-2013 at 11:35 AM.
    07-25-2013 03:09 PM
  14. kabel_mk's Avatar
    What happened with my post? Why are you erasing them?
    07-25-2013 03:17 PM
  15. mogelijk's Avatar
    From what I can find looking at the specs on the web, the 925 should get both 3G and LTE on AT&T. Though the question is if the specs I saw for the phone were accurate.
    07-25-2013 03:36 PM
  16. robert_in_la's Avatar
    My 925 is unlocked so I will see if I can borrow my friends AT&T microSIM from his phone to do a quick test. Don't worry I'll change the APN settings, etc to make sure the test is done properly.

    An FYI on getting the phone unlocked. When I first contacted TMO that's when they told me that I've met all the requirements but one.. the phone has to be paid off.

    I was a bit surprised but I paid it off, waited a day and over their customer chat I was able to get the unlock code within a few mins after making the request.
    07-26-2013 10:30 AM
  17. robert_in_la's Avatar
    I am currently using the Lumia 810 on ATT and 3G works fine, you won't have any issues with the Lumia 925. However, I'm not sure about LTE.

    Going back to unlocking the Lumia 925. I was going to buy one this week and unlock it for use on ATT but after reading this thread I think I'll pass if need to spend $50 in refills and wait 60 days. Is that a new policy because I had always understood that if you pay full retail for the phone that T-Mobile will unlock it regardless of whether or not you are a customer.
    If you're not a current costumer then youll have to wait. If you are then you are ok.

    If you do prepaid you'll have to have 2 months of service. On a postpaid account you'll need 40 days which is essentially 2 months of service before they will unlock it. Doesn't matter if you buy it outright you'll still need some sort of min service with them. On the flipside if you have fulfilled the allotted service time required then they will make you pay the device off before giving you the unlock code. My 925 is unlocked, at first they wouldn't give me the code until I paid the device off.
    07-26-2013 10:36 AM
  18. kabel_mk's Avatar
    An FYI, since i am long time voice only prepaid customer on t-mobile usa, i was OK in regard to the requirement of 50$; i have a way more than that; i have more than 7 days of usage with L925, but where i failed was the requirement of 60days since activation of the L925. I've tried to negotiate with them, but couldn't do it ... Anyway, i've decided to return the phone thinking that they will keep the 50$ restocking fee, but, to my surprise, they have returned the full amount i've paid. It is understandable, i guess, they are not phone retailers, they are service providers, I'm trying to do too much ...
    07-26-2013 11:49 AM
  19. agusnolie's Avatar
    If you're not a current costumer then youll have to wait. If you are then you are ok.

    If you do prepaid you'll have to have 2 months of service. On a postpaid account you'll need 40 days which is essentially 2 months of service before they will unlock it. Doesn't matter if you buy it outright you'll still need some sort of min service with them. On the flipside if you have fulfilled the allotted service time required then they will make you pay the device off before giving you the unlock code. My 925 is unlocked, at first they wouldn't give me the code until I paid the device off.
    hi robert, so just to clarify, if you're already a postpaid T-Mobile customer with over 2 months (or 40 days) of active service in good standing, then you buy the device outright ($530 before tax), T-Mobile will provide the unlock code without any hassle? do I need to wait for a whole day before the T-Mobile support will unlock it?

    many thanks for your information, I'm just very confused on the new T-Mobile unlock policy.
    07-26-2013 12:01 PM
  20. SeeVuPlay's Avatar
    My 925 is unlocked so I will see if I can borrow my friends AT&T microSIM from his phone to do a quick test. Don't worry I'll change the APN settings, etc to make sure the test is done properly.

    An FYI on getting the phone unlocked. When I first contacted TMO that's when they told me that I've met all the requirements but one.. the phone has to be paid off.

    I was a bit surprised but I paid it off, waited a day and over their customer chat I was able to get the unlock code within a few mins after making the request.
    Oh yes! please let us know how that turns out, thanks!
    07-26-2013 12:42 PM
  21. robert_in_la's Avatar
    hi robert, so just to clarify, if you're already a postpaid T-Mobile customer with over 2 months (or 40 days) of active service in good standing, then you buy the device outright ($530 before tax), T-Mobile will provide the unlock code without any hassle? do I need to wait for a whole day before the T-Mobile support will unlock it?

    many thanks for your information, I'm just very confused on the new T-Mobile unlock policy.
    That is my understanding... I only got my L925 9 days ago and have been on a post-paid account since mid-May. My phone has been unlocked since Weds.
    agusnolie likes this.
    07-26-2013 01:27 PM
  22. robert_in_la's Avatar
    Oh yes! please let us know how that turns out, thanks!
    Will do.
    07-26-2013 01:27 PM
  23. ferazzz1985's Avatar
    Well I had an international version and recently ordered and Tmolbile version for use with the Rogers network in Canada since my LTE was not working on my International Lumia and that was seriously bothering me. Once I get the phone I need to find a way to unlock it so I can finally get the full pleasure of using this device with LTE and better coverage then I have now. There are some unlockers out there but i will need to test and see if they will actually work......I am hoping for the best :) Otherwise I will keep calling and hassling T-mobile until they do it for me :)
    08-12-2013 07:05 AM
  24. rchillin's Avatar
    Will do.
    Any update on this?
    08-12-2013 11:05 AM
  25. ferazzz1985's Avatar
    Well T-Mobile won`t help me guys. Any ideas how to unlock this device LOL
    08-12-2013 11:31 AM
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