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05-01-2014 06:32 AM
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  1. jwballing's Avatar
    I feel your pain I am on my 4th as well. I am curious would this work for you Nokia Lumia 920 Software ? I am try it if hapens to me again.
    09-04-2013 09:45 AM
  2. Musicman247's Avatar
    This just happened to me with my launch day T-Mobile 925. Nokia Care Suite doesn't recognize that anything is plugged in. Had the blue screen, tried the hard reset and got the completely crazy Windows Boot Manager screen. I plan on heading to my local T-Mobile store today to get a replacement. Signed up for JUMP! so I'm pretty sure I'm covered since it acts as insurance as well. Will update when I get a response from T-Mobile.
    09-10-2013 06:54 AM
  3. jwballing's Avatar
    Sorry to hear it. The softare from this link Nokia Lumia 920 Software recognizes my device. I was told that if you are past the 14 days you have to go through the replacemnt process and a store can't give you another one. I suggest demanding next day ari for the return. That is what I did when my 3 one failed .
    09-10-2013 12:36 PM
  4. Musicman247's Avatar
    I'm updating Nokia Care Suite right now to see if it recognizes the 925 then (first downloaded it when the US 925 wasn't out yet). As an aside, does the update download take forever for everyone, or just me?
    09-10-2013 01:27 PM
  5. jwballing's Avatar
    I have the installer still saved let me know if you need it and we can figure a way to get it to you.
    09-10-2013 02:24 PM
  6. Musicman247's Avatar
    Was able to use the Nokia Care Suite and a modified Nokia Data Package Manager that allowed me to download the right package to recover my phone. So happy I got my phone back! :D
    Last edited by Musicman247; 09-10-2013 at 10:22 PM.
    09-10-2013 05:49 PM
  7. jwballing's Avatar
    awesome news. thanks for sharing.
    09-10-2013 10:08 PM
  8. jdandison's Avatar
    Mine has done this twice now. Reflashing from Nokia Care Suite has fixed it both times. It hasn't happened since the latest update, so I'm hoping I'm in the clear.
    09-14-2013 10:48 AM
  9. mriveaa's Avatar
    It happened to me yesterday.phone rebooted on its on and it stayed at the mobile splash screen til the battery died.Took it to a tmo store and they gave me a new one


    Sent from my RM-893_nam_tmous_201 using Tapatalk
    09-14-2013 03:23 PM
  10. Ahmad Hasymizan's Avatar
    Much like my lumia 925, just happen few hours ago. When I open video recorder using nokia default apps, the video record button was not functioning with the timer remain 00:00:00. Then I reboot. The same problem still there. I press main windows again, but this time the camera is processing displaying the thinking ......... Then my fon went dead until now. Both cable and charger still able to work with my powerbank. Hope to have some good service tomorrow. Meanwhile if anyone know how to solve this please do let me know. Thanks! Peace!
    09-24-2013 09:01 AM
  11. mdrachuk's Avatar
    another "happy" customer here with the second Lumia 925 that lasted less that a month. I just spoke with a customer support rep who acted as if he has never heard of such an issue. After trying to walk me through the Hard Reset and then Master Reset (makes me wonder how many resets they have) he told me to send the phone in. It wouldn't have been such an issue if it didn't take 2 weeks to get a replacement.

    When my previous phone bricked out I tried to get a replacement at the local t-mo store but the best they could do, since I didn't buy insurance from them, was to charge me $20 for the "warranty exchange" which from what I understood means that they would simply send the phone to Nokia.

    Does anyone know if this happens to 1020? I'm thinking of selling my replacement phone and buying either an unlocked 1020 or an iPhone. at least iPhone can be replaced much quicker at a store.

    PS: I asked to talk to a supervisor, still waiting for a call back...
    09-24-2013 11:49 AM
  12. hiver2601's Avatar
    Another unhappy customer here. My 2 week old 925 was just completely bricked this morning, was fully charged the evening before, and now, without any warning or indications, it just bricked itself. Have tried reset instructions in the thread, no response.

    :-(
    09-25-2013 02:05 AM
  13. c_grz's Avatar
    Was able to use the Nokia Care Suite and a modified Nokia Data Package Manager that allowed me to download the right package to recover my phone. So happy I got my phone back! :D
    Good Morning Musicman247,

    Can you give me a few more details on how you were able to recover your 925? I'm trying but Nokia Care Suite keeps bombing out saying it can't load a dll when it attempts to recover the phone.
    10-01-2013 07:46 AM
  14. plin's Avatar
    This just happened to me, my L925 was about 6 weeks old. It was working fine, set it down for 5 minutes, and it wouldn't power on. Soft reset went to a blue screen, and hard reset went to "Windows can't start" boot screen, with something about needing the install media. It's now on its way to Nokia, but if someone knows of a way to recover, could they please share the steps here with the needed packages? It seems that it isn't so rare.
    10-03-2013 02:20 AM
  15. planoman's Avatar
    I was going to pick up a 925 just to play with on the weekends and to have the camera. This thread has changed my desire to get this phone. Something is going on with this model. I will wait to see how this is handled.

    Sent from my GT-I9505G
    10-03-2013 09:53 AM
  16. mdrachuk's Avatar
    I doubt it is going to be handled at all. When my second 925 self-bricked I called support and asked to speak to the manager just to try to return it for a refund. The manager was "too busy" and the rep talked me into "escalating" my issue. He promised that this way I don't have to wait on the phone and someone would call me right back. A couple of days later I got a call from some wannabe hypnotherapist who claimed to be with Nokia customer support. Our conversation went like this

    -- can I return my phone for a refund or exchange it for another model?
    -- no can do, sorry. our technician will fix your phone and send it back to you in no time. 99% of our customers are satisfied with our service...
    -- from my experience, that is less than a month old, it takes two weeks to
    -- 99% of our customers are very satisfied with Nokia customer care
    -- I don't care about the 99%, all I care about is that I paid a sizable chunk of money for a phone that has to go to the service center every 3 weeks
    -- that's a unique issue. our specialist will take care of it and you'll never have this issue again.
    -- how is that a unique issue if I experienced it twice already in less that two months. If you type "Nokia 925" in the search box at forums.wpcentral.com the third most topic that comes up is about this very "unique issue"
    -- you can't believe everything you read online...
    -- can I believe my eyes?
    -- 99% of our customers are satisfied... and so will you... once our technician takes a look...
    -- but what about all those complaints at wpcentral, some of them...
    -- will you let me speak? you can't believe everything you read online, 99% customers are satisfied...

    10 days after sending my second 925 back to Nokia the repair status on their support site has changed to "Returned".


    I was going to pick up a 925 just to play with on the weekends and to have the camera. This thread has changed my desire to get this phone. Something is going on with this model. I will wait to see how this is handled.

    Sent from my GT-I9505G
    10-04-2013 04:06 PM
  17. mdrachuk's Avatar
    I tried Nokia Care Suite, it doesn't see the phone. perhaps the secret is in the "modified Nokia Data Package Manager", whatever that is.
    c_grz likes this.
    10-04-2013 04:09 PM
  18. c_grz's Avatar
    I tried Nokia Care Suite, it doesn't see the phone. perhaps the secret is in the "modified Nokia Data Package Manager", whatever that is.
    Yeah, it would be nice to know what the "modified Nokia Data Package Manager" is.
    10-07-2013 07:49 AM
  19. c_grz's Avatar
    This is the error I'm getting when I attempt to recover my 925:

    Could not load file or assembly 'Nokia.Murzim.Uefi.FlashApp.Core.dll' or one of its dependencies. The specified module could not be found.
    Exception:
    System.IO.FileNotFoundException: Could not load file or assembly 'Nokia.Murzim.Uefi.FlashApp.Core.dll' or one of its dependencies. The specified module could not be found.
    File name: 'Nokia.Murzim.Uefi.FlashApp.Core.dll'
    at Nokia.Murzim.Uefi.FlashApp.CoreProgrammerAdaptation.ProgrammerAdaptation.UnsubscribeEvents()
    at Nokia.Murzim.Uefi.FlashApp.MurzimFlashApp.Release(Boolean release)
    at Nokia.Murzim.Uefi.FlashApp.MurzimFlashApp.Release()
    at Nokia.CareSuite.PlugIns.MurzimRecovery.RecoveryDialog.RecoveryDialogModel.Flash()
    at Nokia.CareSuite.PlugIns.MurzimRecovery.RecoveryDialog.RecoveryDialogModel.<HandleDownloadVariantPackageCompleted>b__b(Object state)
    10-07-2013 09:13 AM
  20. Perkunas687's Avatar
    Maybe try using nokia software updater. you can connect the device to a computer and flash it to the latest firmware. I would try it but my 3rd 925 was replaced already. here is a link to getting it Nokia Software Updater 4.1.0
    Hey everyone, I read everyone's posts last night because my phone bricked. There were many tears and sacrifices made to the gods, to no effect. A soft reset led to a blue screen. A hard reset led to a Boot Manager that others have encountered, asking for a disc. Lolwut?

    But this gentleman/woman, quoted above, presented the only solution that worked easily. I went to the website, downloaded the software, and installed it. Once it installed, and I opened it, it searched for a device. I plugged in my 925 via USB and it slowly but surely recognized the phone (even when the laptop itself did not recognize it) and stated that it could install the latest firmware after downloading it (about 1.35 GB). The download took a bit of time, during which my phone shut off and restarted to the Boot Manager, shut off and restarted, shut off and restarted. This may create an issue for others, because once the update is downloaded, and your phone is doing this, the update will fail. Instead, you have to click "Try Again" or whatever similar button there is after unplugging your phone. It will search for a device again. Wait until the phone is blacked out again, then plug it in. It will be recognized, and the update will install before it has an opportunity to shut itself off again. It will recover your phone to factory settings. It is a wonder to behold.

    Apologies for the flair contained in this message, I was up past 4am my time figuring this out, and I have now awoken with a working phone and am happy (for now...)

    Good luck, everyone else. If you get the Boot Manager screen, the method outlined here, including the above link, worked. At least for me. I'll keep tabs on this forum (I'm not a regular user, just found it while searching for solutions) in case anyone has any questions I may be able to answer.
    yuyak likes this.
    10-11-2013 11:20 AM
  21. WeirderHealer13's Avatar
    A few weeks ago I had to soft reset my 925 and that worked. However today it bricked with the blue screen sometime during lunch today and won't boot at all. I use this phone as my BYOD work phone replacing a BlackBerry so I'll have to go by T-Mobile after work to see if I can get a replacement. It's disappointing because I really like the device and I see the potential of WP. So far what is being said about 8.1 looks promising and I hope to keep this platform because with Office and Exchange integration this is a good work phone. Unfortunately reading the above messages on this thread these hardware issues are not what I expected from Nokia and hopefully this is not a major issue.
    10-15-2013 02:59 PM
  22. Perkunas687's Avatar
    Hi WeirderHealer,

    Try what I did in the post above yours. I'm a T-Mobile guy on my family plan, and I had to have my 925 replaced a month ago for a speaker issue. I was worried they'd try to charge me or something to replace the bricked blue screen 925 I have now, or leave me without a phone while it was repaired/replaced. The Nokia updater in my post above yours did work, and is relatively straight forward if you want to get it up and going now.

    Let me know how it goes.

    - T
    10-15-2013 11:53 PM
  23. WeirderHealer13's Avatar
    I went to T-Mobile last night and they are shipping a replacement phone. The guy didn't even try to look at mine after I told him it didn't boot. I might try your fix if I don't have a replacement by Friday.
    Last edited by WeirderHealer13; 10-16-2013 at 10:58 AM.
    10-16-2013 09:02 AM
  24. c_grz's Avatar
    I went to T-Mobile last night and they are shipping a replacement phone. The guy didn't every try to look at mine after I told him it didn't boot. I might try your fix if I don't have a replacement by Friday.
    How long did you have your phone? I've had mine for about three months and I was told I had to ship mine back to Nokia.

    Just waiting for it to come back now. :-(
    10-16-2013 09:16 AM
  25. WeirderHealer13's Avatar
    How long did you have your phone? I've had mine for about three months and I was told I had to ship mine back to Nokia.

    Just waiting for it to come back now. :-(
    Nearly 30 days. I was told if it fails 3 times, you can pick a different phone. I hope it doesn't come to that because the 925 is a nice design and the camera is very good. Much better than my HTC One's. HTC Zoe is pretty cool though but this is the wrong thread for that!
    10-16-2013 11:04 AM
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