1. Bmstrong's Avatar
    Finally got my Dad off his ancient Android and onto a shiny 925. My only problem? Getting Outlook to sync contacts into the People hub. I created a new Outlook mail account for him, signed into it via the phone. I then signed into his new Outlook account via his laptop and imported his Gmail contacts, no problem. Then resynchronized his Outlook account under the Email and accounts tab in settings. And nothing. I tried a fresh install and nothing. Ultimately I just synced his Gmail account to the 925 but I'd really like him to move over to Outlook full time. It should just sync and be that easy. What am I doing wrong?

    (He loves the Nokia.)
    08-18-2013 07:11 PM
  2. Jazmac's Avatar
    I think you did it correctly. Did you setup his Microsoft Account in the email and account settings? I think you need that if you haven't.
    08-18-2013 10:43 PM
  3. mgkeath's Avatar
    It could also be related to the recent syncing problems MS had. My problems were cleared up, but I've read that there are still some problems for a few. You might just have to wait until they work everything out.
    08-18-2013 11:04 PM
  4. Bmstrong's Avatar
    I think you did it correctly. Did you setup his Microsoft Account in the email and account settings? I think you need that if you haven't.
    Yep. First thing I did.
    08-19-2013 08:03 AM
  5. Bmstrong's Avatar
    It could also be related to the recent syncing problems MS had. My problems were cleared up, but I've read that there are still some problems for a few. You might just have to wait until they work everything out.
    I've been reading about that this morning. How long did it take for you to get everything working correctly again?

    I'll keep an eye on it. For now I have it synced with his Gmail so he's okay. It's not a final solution but workable at this point.
    08-19-2013 08:04 AM
  6. charming_arpit's Avatar
    My wife got a new Android phone. All her contacts were in outlook.com because she was earlier using Lumia 820. Therefore she downloaded outlook.com app for android. But she was also unable to sync the contacts to the phone. I think you must inform MS about this problem.
    08-19-2013 08:08 AM
  7. mgkeath's Avatar
    I've been reading about that this morning. How long did it take for you to get everything working correctly again?

    I'll keep an eye on it. For now I have it synced with his Gmail so he's okay. It's not a final solution but workable at this point.
    I couldn't sync for roughly 24 hrs. I believe it was on the morning of the 17th that the problem was fixed for me.
    Last edited by mgkeath; 08-19-2013 at 10:58 AM.
    08-19-2013 10:05 AM
  8. gapost's Avatar
    You are using Outlook Connector if you have Office 2007 or lower??
    08-19-2013 10:13 AM

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